How to cite this paper
Ali, M., Ibrahim, A., Rejal, A & Abou, E. (2021). The mediating role of technology perception in the relationship between customer experience and the adoption of e-payment cards during the COVID-19 pandemic.Uncertain Supply Chain Management, 9(4), 1047-1060.
Refrences
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Ardiansah, M. N., Chariri, A., Rahardja, S., & Udin, U. (2020). The effect of electronic payments security on e-commerce consumer perception: An extended model of technology acceptance. Management Science Letters, 10(7), 1473-1480. doi: 10.5267/j.msl.2019.12.020
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Ashraf, A.R., Thongpapanl, N.T., & Spyropoulou, S. (2016). The connection and disconnection between e-commerce businesses and their customers: Exploring the role of engagement, perceived usefulness, and perceived ease-of-use. Electronic Commerce Research and Applications, 20, 69-86. https://doi.org/10.1016/j.elerap.2016.10.001
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Becker, L., & Jaakkola, E. (2020). Customer experience: fundamental premises and implications for research. Journal of the Academy of Marketing Science, 48(4), 630-648.
Behnam, M., Sato, M., Baker, B. J., Delshab, V., & Winand, M. (2020). Connecting customer knowledge management and intention to use sport services through psychological involvement, commitment, and customer perceived value. Journal of Sport Management, 34(6), 591-603.
Bratianu, C. (2015). Organizational knowledge dynamics: managing knowledge creation. Acquisition, Sharing, and Transformation. IGI Global.
Briz, T., & Ward, R. W. (2009). Consumer awareness of organic products in Spain: An application of multinominal logit models. Food Policy, 34(3), 295-304.
Caru, A., & Cova, B. (2007). Consuming experience: an introduction, in Caru`, A. and Cova, B. (Eds), Consuming Experience. Routledge, pp. 3-16.
Chen, Y.-H., Chengalur-Smith, I. (2015). Factors influencing students' use of a library Web portal: Applying course-integrated information literacy instruction as an intervention. The Internet and Higher Education, 26, 42-55.
Chen, G.L., Yang, S.C., & Tang, S.M. (2013). Sense of virtual community and knowledge contribution in a P3 virtual community. Internet Research, 23(1), 4–26.
Curran, J.M., & Meuter, M.L. (2005). Self-service technology adoption: comparing three technologies. Journal of Services Marketing, 19(2), 103–114.
Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–339.
Davis, F.D., Bagozzi, R.P., & Warshaw, P.R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982–1002.
Demoulin, N.T.M., Djelassi, S., (2016). An integrated model of self-service technology (SST) usage in a retail context. International Journal of Retail and Distribution Management, 44(5), 540–559.
Dong, L. Huang, L., Hou, J., & Liu, Y. (2020). Continuous content contribution in virtual community: the role of status-standing on motivational mechanisms. Decision Support System, 132, 113283.
Doyle, P. (2004). Value – Based Marketing: Marketing Strategies for Corporate Growth and Shareholder Value. John Wiley & Sons Ltd.
Edwards, J.R., & Lambert, L.S. (2007). Methods for integrating moderation and mediation: a general analytical framework using moderated path analysis. Psychological Methods, 12(1), 1-22.
Featherman, M., & Pavlou, P. A. (2003). Predicting e-services adoption: A perceived risk facets perspective. International Journal of Human Computer Studies, 59(4), 451–474.
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39−50.
Gefen, D., & Straub, D.W. (2000). The relative importance of perceived ease of use in IS adoption: a study of e-commerce adoption. Journal of the Association for Information Systems, 1(8), 1–19.
Gentile, C., Spille, N., & Noci, G. (2007). How to sustain the customer experience: an overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395-410.
Gomez-Conde, J., Lunkes, R.J., & Rosa, F.S. (2019). Environmental innovation practices and operational performance. The joint effects of management accounting and control systems and environmental training. Accounting Auditing Accountability Journal, 32(5), 1325–1357.
Goudarzi, S., Ahmad, M.N., Zakaria, N.H., Soleymani, S.A., Asadi, S., & Mohammadhosseini, N. (2013). Development of an instrument for assessing the impact of trust on internet banking adoption. Journal of Basic and Applied Scientific Research, 3(5), 1022–1029.
Greenacre, L., & Akbar, S. (2019). The impact of payment method on shopping behavior among low income consumers. Journal of Retailing and Consumer Services, 47(1), 87-93. https://doi.org/10.1016/j.jretconser.2018.11.004
Gupta, S., & Kim, H.-W. (2007). The moderating effect of transaction experience on the decision calculus in on-line repurchase. International Journal of Electronic Commerce, 12(1), 127–158. doi:10. 2753/JEC1086-4415120105
Jalonen, H. (2014, September). Social media and emotions in organisational knowledge creation. In 2014 Federated Conference on Computer Science and Information Systems (pp. 1371-1379). IEEE.
Hair, J.F., Black, W.C., Babin, B.J., & Anderson, R.E. (2009). Multivariate Data Analysis. Pearson Prentice Hall: Upper Saddle River, NJ, USA, 2009.
Hameed, M. A., & Counsell, S. (2014). User Acceptance Determinants of Information Technology Innovation in Organizations. International Journal of Innovation and Technology Management, 11(5), 17–32. doi:10.1142/ S0219877014500333
Hansen, J., Saridakis, G., & Benson, V. (2018). Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers’ use of social media for transactions. Computers in Human Behavior, 80, 197–206. https://doi. org/10.1016/j.chb.2017.11.010
Hayes, A.F., & Preacher, K.J. (2010). Quantifying and Testing Indirect Effects in Simple Mediation Models When the Constituent Paths Are Nonlinear. Multivariate Behaviour Resources, 45(4), 627-60. doi: 10.1080/00273171.2010.498290. PMID: 26735713.
Hayes, J. (2018). The Theory and Practice of Change Management. Palgrave, Basingstoke.
Han, D., & Mu, J. (2018). Study on Consumers' Multiple Levels Cognitive Behavior to Purchase Fresh Agricultural Products Online. IOP Conf. Series: Earth and Environmental Science 186(6), 012015. doi :10.1088/1755-1315/186/6/012015
He, Y., Chen, Q., & Kitkuakul, S. (2018). Regulatory focus and technology acceptance: Perceived ease of use and usefulness as efficacy. Cogent Business & Management, 5(1), 1459006.
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