How to cite this paper
Setiawan, P & Widanta, A. (2021). The effect of trust on travel agent online use: Application of the technology acceptance model.International Journal of Data and Network Science, 5(3), 173-182.
Refrences
Abdalla, I. (2007). Evaluating effectiveness of e-blackboard system using TAM framework: A struc-tural analysis approach. Aace Journal, 15(3), 279-287.
Agarwal, A. (2019). Online Customer Experience:A Literature Review. Parikalpana: KIIT Journal of Management, 15. https://doi.org/10.23862/kiit-parikalpana/2019/v15/i1-2/190205
Arens, A. A., Elder, R. J., & Beasley, M. S. (2008). Auditing dan Jasa Asuransi Pendekatan Terintegrasi. In Erlangga. (2nd ed.).
Ariyanto, D., Dewi, A. A., & Jhuniantara, I. M. G. (2020). Perceived learning assistance and perceived community building assistance: Study on e-learning system. Systematic Reviews in Pharmacy, 11(12), 330–339. https://doi.org/10.31838/srp.2020.12.53
Benedicktus, R. L., & Andrews, M. L. (2006). Building trust with consensus information: The effects of valence and sequence direction. Journal of Interactive Advertising, 6(2), 3-25.https://doi.org/10.1080/15252019.2006.10722115
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly: Management Information Systems, 25(3), 351-370. https://doi.org/10.2307/3250921
Chau, P. Y., Hu, P. J. H., Lee, B. L., & Au, A. K. (2007). Examining customers’ trust in online vendors and their dropout decisions: an empirical study. Electronic Commerce Research and Applications, 6(2), 171-182. https://doi.org/10.1016/j.elerap.2006.11.008
Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2004). Consumer acceptance of virtual stores: A theoretical model and critical success factors for virtual stores. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 35(2), 8-31. https://doi.org/10.1145/1007965.1007968
Chircu, A. M., Davis, G. B., & Kauffman, R. J. (2000). Trust, Expertise, and E-Commerce Intermediary Adoption. Proceedings of the Sixth Americas Conference on Information Systems.
Chiu, C. M., Chang, C. C., Cheng, H. L., & Fang, Y. H. (2009). Determinants of customer repurchase intention in online shopping. Online Information Review, 33(4). https://doi.org/10.1108/14684520910985710
Dahlberg, T., Mallat, N., & Öörni, A. (2003). Trust enhanced technology acceptance model - consumer acceptance of mobile payment solutions. Stockholm Mobility Roundtable.
Davis, F D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Management, Ph.D.(May), 291. https://doi.org/oclc/56932490
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management science, 35(8), 982-1003. https://doi.org/10.1287/mnsc.35.8.982
Davis, F. D., & Venkatesh, V. (1996). A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International journal of human-computer studies, 45(1), 19-45. https://doi.org/10.1006/ijhc.1996.0040
Davis, Fred D. (1989). Perceived Usefulness, Perceived, And User Acceptance. MIS Quarterly, 13(3), 319–339. https://doi.org/10.2307/249008
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and tam in online shopping: AN integrated model. MIS Quarterly: Management Information Systems, 27(1), 51-90. https://doi.org/10.2307/30036519
Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 :Update PLS Regresi. Universitas Diponegoro.
Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62(5), 565-571. https://doi.org/10.1016/j.jbusres.2008.06.016
Hart, C., & Johnson, M. (1999). Growing the trust relationship. Marketing Management.
Hoppe, R., Newman, P., & Mugera, P. (2001). Factors affecting the adoption of internet banking in South Africa: a comparative study. … of Cape Town, South Africa, October, 1–38. https://unileverinstitute.co.za/InformationSystems/ResearchPublications/2007/Pubs2001/ER009_Factors Affecting the Adoption of Internet Banking.pdf
Hozhabri, A., Raeesi, R., Md Nor, K., Salimianrizi, H., & Tayebiniya, J. (2014). Online re-purchase intention: Testing expectation confirmation model ECM on online shopping context in Iran. 8th International Conference on E-Commerce in Developing Countries: With Focus on e-Trust, ECDC 2014. https://doi.org/10.1109/ECDC.2014.6836757
Hung, S. W., Cheng, M. J., & Chen, P. C. (2012). Reexamining the factors for trust in cultivating online customer repurchase intentions: The moderating effect of perceived waiting. International Journal of Human-Computer Interaction, 28(10), 666-677. https://doi.org/10.1080/10447318.2011.654201
Igbaria, M., & Chakrabarti, A. (1990). Computer anxiety and attitudes towards microcomputer use. Behaviour & Information Technology, 9(3), 229-241. https://doi.org/10.1080/01449299008924239
Kim, H. bumm, Kim, T. (Terry), & Shin, S. W. (2009). Modeling roles of subjective norms and eTrust in customers’ acceptance of airline B2C eCommerce websites. Tourism Management, 30(2), 266–277. https://doi.org/10.1016/j.tourman.2008.07.001
Lim, W. M., & Ting, D. H. (2012). E-shopping: an Analysis of the Technology Acceptance Model. Modern Applied Science, 6(4), 49. https://doi.org/10.5539/mas.v6n4p49
Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: the mediating role of purchase intention. Procedia economics and finance, 35, 401-410. https://doi.org/10.1016/s2212-5671(16)00050-2
Lin, C. P., & Bhattacherjee, A. (2010). Extending technology usage models to interactive hedonic technologies: a theoretical model and empirical test. Information Systems Journal, 20(2), 163-181. https://doi.org/10.1111/j.1365-2575.2007.00265.x
Lin, C. Y., Fang, K., & Tu, C. C. (2010). Predicting consumer repurchase intentions to shop online. Journal of Computers, 5(10), 1527-1533. https://doi.org/10.4304/jcp.5.10.1527-1533
Lui, H. K., & Jamieson, R. (2003). TriTAM: a model for integrating trust and risk perceptions in business-to-consumer electronic commerce. 16th Bled Electronic Commerce ETransformation.
Pavlou, P. A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. International Journal of Electronic Commerce, 7(3), 101–134.
Ramayah, T., Rahman, S. A., & Ling, N. C. (2018). How do Consumption Values Influence Online Purchase Intention among School Leavers in Malaysia?. Revista Brasileira de Gestão de Negócios, 20(4), 638-654. https://doi.org/10.7819/rbgn.v0i0.3139
Rehman, S. U., Bhatti, A., Mohamed, R., & Ayoup, H. (2019). The moderating role of trust and commitment between consumer purchase intention and online shopping behavior in the context of Pakistan. Journal of Global Entrepreneurship Research, 9(1), 1-25.. https://doi.org/10.1186/s40497-019-0166-2
Rousseau, D. M. (1998). The ‘problem’ of the psychological contract considered. Journal of Organizational Behavior, 19, 665-671. https://doi.org/10.1002/(sici)1099-1379(1998)19:1+3.0.co;2-x
Sevim, N., Yüncü, D., & Eroğlu Hall, E. (2017). Analysis of The Extended Technology Acceptance Model in Online Travel Products. Journal of Internet Applications and Management, 8(2), 45-61. https://doi.org/10.5505/iuyd.2017.03522
Wen, C., Prybutok, V. R., & Xu, C. (2011). An integrated model for customer online repurchase intention. Journal of Computer Information Systems, 52(1), 14-23.. https://doi.org/10.1080/08874417.2011.11645518
Yahyapour, N. (2008). MASTER ’ S THESIS Determining Factors Affecting Intention to Adopt Banking Recommender System Determining Factors Affecting Intention to Adopt Banking Recommender System ; Case of Iran Supervisors : Technology.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.. https://doi.org/10.1016/S0166-4972(03)00130-5
Yuan, D., Lin, Z., & Zhuo, R. (2016). What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?. Computers in Human Behavior, 63, 68-74. https://doi.org/10.1016/j.chb.2016.05.019
Zhang, J., Chiu, R., & Wei, L. (2009). Decision-making process of internal whistleblowing behavior in China: Empirical evidence and implications. Journal of Business Ethics, 88(Supplement 1), 25–41. https://doi.org/10.1007/s10551-008-9831-z
Agarwal, A. (2019). Online Customer Experience:A Literature Review. Parikalpana: KIIT Journal of Management, 15. https://doi.org/10.23862/kiit-parikalpana/2019/v15/i1-2/190205
Arens, A. A., Elder, R. J., & Beasley, M. S. (2008). Auditing dan Jasa Asuransi Pendekatan Terintegrasi. In Erlangga. (2nd ed.).
Ariyanto, D., Dewi, A. A., & Jhuniantara, I. M. G. (2020). Perceived learning assistance and perceived community building assistance: Study on e-learning system. Systematic Reviews in Pharmacy, 11(12), 330–339. https://doi.org/10.31838/srp.2020.12.53
Benedicktus, R. L., & Andrews, M. L. (2006). Building trust with consensus information: The effects of valence and sequence direction. Journal of Interactive Advertising, 6(2), 3-25.https://doi.org/10.1080/15252019.2006.10722115
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly: Management Information Systems, 25(3), 351-370. https://doi.org/10.2307/3250921
Chau, P. Y., Hu, P. J. H., Lee, B. L., & Au, A. K. (2007). Examining customers’ trust in online vendors and their dropout decisions: an empirical study. Electronic Commerce Research and Applications, 6(2), 171-182. https://doi.org/10.1016/j.elerap.2006.11.008
Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2004). Consumer acceptance of virtual stores: A theoretical model and critical success factors for virtual stores. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 35(2), 8-31. https://doi.org/10.1145/1007965.1007968
Chircu, A. M., Davis, G. B., & Kauffman, R. J. (2000). Trust, Expertise, and E-Commerce Intermediary Adoption. Proceedings of the Sixth Americas Conference on Information Systems.
Chiu, C. M., Chang, C. C., Cheng, H. L., & Fang, Y. H. (2009). Determinants of customer repurchase intention in online shopping. Online Information Review, 33(4). https://doi.org/10.1108/14684520910985710
Dahlberg, T., Mallat, N., & Öörni, A. (2003). Trust enhanced technology acceptance model - consumer acceptance of mobile payment solutions. Stockholm Mobility Roundtable.
Davis, F D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Management, Ph.D.(May), 291. https://doi.org/oclc/56932490
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management science, 35(8), 982-1003. https://doi.org/10.1287/mnsc.35.8.982
Davis, F. D., & Venkatesh, V. (1996). A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International journal of human-computer studies, 45(1), 19-45. https://doi.org/10.1006/ijhc.1996.0040
Davis, Fred D. (1989). Perceived Usefulness, Perceived, And User Acceptance. MIS Quarterly, 13(3), 319–339. https://doi.org/10.2307/249008
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and tam in online shopping: AN integrated model. MIS Quarterly: Management Information Systems, 27(1), 51-90. https://doi.org/10.2307/30036519
Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 :Update PLS Regresi. Universitas Diponegoro.
Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62(5), 565-571. https://doi.org/10.1016/j.jbusres.2008.06.016
Hart, C., & Johnson, M. (1999). Growing the trust relationship. Marketing Management.
Hoppe, R., Newman, P., & Mugera, P. (2001). Factors affecting the adoption of internet banking in South Africa: a comparative study. … of Cape Town, South Africa, October, 1–38. https://unileverinstitute.co.za/InformationSystems/ResearchPublications/2007/Pubs2001/ER009_Factors Affecting the Adoption of Internet Banking.pdf
Hozhabri, A., Raeesi, R., Md Nor, K., Salimianrizi, H., & Tayebiniya, J. (2014). Online re-purchase intention: Testing expectation confirmation model ECM on online shopping context in Iran. 8th International Conference on E-Commerce in Developing Countries: With Focus on e-Trust, ECDC 2014. https://doi.org/10.1109/ECDC.2014.6836757
Hung, S. W., Cheng, M. J., & Chen, P. C. (2012). Reexamining the factors for trust in cultivating online customer repurchase intentions: The moderating effect of perceived waiting. International Journal of Human-Computer Interaction, 28(10), 666-677. https://doi.org/10.1080/10447318.2011.654201
Igbaria, M., & Chakrabarti, A. (1990). Computer anxiety and attitudes towards microcomputer use. Behaviour & Information Technology, 9(3), 229-241. https://doi.org/10.1080/01449299008924239
Kim, H. bumm, Kim, T. (Terry), & Shin, S. W. (2009). Modeling roles of subjective norms and eTrust in customers’ acceptance of airline B2C eCommerce websites. Tourism Management, 30(2), 266–277. https://doi.org/10.1016/j.tourman.2008.07.001
Lim, W. M., & Ting, D. H. (2012). E-shopping: an Analysis of the Technology Acceptance Model. Modern Applied Science, 6(4), 49. https://doi.org/10.5539/mas.v6n4p49
Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: the mediating role of purchase intention. Procedia economics and finance, 35, 401-410. https://doi.org/10.1016/s2212-5671(16)00050-2
Lin, C. P., & Bhattacherjee, A. (2010). Extending technology usage models to interactive hedonic technologies: a theoretical model and empirical test. Information Systems Journal, 20(2), 163-181. https://doi.org/10.1111/j.1365-2575.2007.00265.x
Lin, C. Y., Fang, K., & Tu, C. C. (2010). Predicting consumer repurchase intentions to shop online. Journal of Computers, 5(10), 1527-1533. https://doi.org/10.4304/jcp.5.10.1527-1533
Lui, H. K., & Jamieson, R. (2003). TriTAM: a model for integrating trust and risk perceptions in business-to-consumer electronic commerce. 16th Bled Electronic Commerce ETransformation.
Pavlou, P. A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. International Journal of Electronic Commerce, 7(3), 101–134.
Ramayah, T., Rahman, S. A., & Ling, N. C. (2018). How do Consumption Values Influence Online Purchase Intention among School Leavers in Malaysia?. Revista Brasileira de Gestão de Negócios, 20(4), 638-654. https://doi.org/10.7819/rbgn.v0i0.3139
Rehman, S. U., Bhatti, A., Mohamed, R., & Ayoup, H. (2019). The moderating role of trust and commitment between consumer purchase intention and online shopping behavior in the context of Pakistan. Journal of Global Entrepreneurship Research, 9(1), 1-25.. https://doi.org/10.1186/s40497-019-0166-2
Rousseau, D. M. (1998). The ‘problem’ of the psychological contract considered. Journal of Organizational Behavior, 19, 665-671. https://doi.org/10.1002/(sici)1099-1379(1998)19:1+3.0.co;2-x
Sevim, N., Yüncü, D., & Eroğlu Hall, E. (2017). Analysis of The Extended Technology Acceptance Model in Online Travel Products. Journal of Internet Applications and Management, 8(2), 45-61. https://doi.org/10.5505/iuyd.2017.03522
Wen, C., Prybutok, V. R., & Xu, C. (2011). An integrated model for customer online repurchase intention. Journal of Computer Information Systems, 52(1), 14-23.. https://doi.org/10.1080/08874417.2011.11645518
Yahyapour, N. (2008). MASTER ’ S THESIS Determining Factors Affecting Intention to Adopt Banking Recommender System Determining Factors Affecting Intention to Adopt Banking Recommender System ; Case of Iran Supervisors : Technology.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.. https://doi.org/10.1016/S0166-4972(03)00130-5
Yuan, D., Lin, Z., & Zhuo, R. (2016). What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?. Computers in Human Behavior, 63, 68-74. https://doi.org/10.1016/j.chb.2016.05.019
Zhang, J., Chiu, R., & Wei, L. (2009). Decision-making process of internal whistleblowing behavior in China: Empirical evidence and implications. Journal of Business Ethics, 88(Supplement 1), 25–41. https://doi.org/10.1007/s10551-008-9831-z