How to cite this paper
Anita, T & Pratomo, A. (2021). Food safety management and food quality in hospitality industry during covid-19 pandemic.Uncertain Supply Chain Management, 9(3), 681-686.
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Islamy, G. P., Sumarmi, S., & Farapti, F. (2018). Analisis Higiene Sanitasi dan Keamanan Makanan Jajanan di Pasar Besar Kota Malang. Amerta Nutrition, 2(1), 29–36.
Malhotra, B., & Wills. (2012). Marketing Research 4th Edition. Pearson.
Ryu, K., Lee, H., & Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. Int. J. Contemp. Hosp. Manag, 24, 200–223.
Sekaran, U. (2011). Research Methods For Business (Metode Penelitian Untuk Bisnis). Jakarta: Salemba Empat.
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Soetanto, H. (2019). Konsep dan Strategi Mewujudkan Ketahanan Pakan Nasional. Malang: Universitas Brawijaya Press.
Sugiyono. (2014). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Waluyo, E., & Kusuma, B. (2017). Keamanan Pangan Produk Perikanan. Malang: Universitas Brawijaya Press.
Wani, A. Y., Tanuwijaya, K. L., & Arfiani, P. E. (2019). Manajemen Operasional Penyelenggaraan Makanan Massal. Malang: Universitas Brawijaya Press.
Widjanarko, O. (2020, February 5). www.bi.go.id. Retrieved from www.bi.go.id: https://www.bi.go.id/id/ruang-media/siaran-pers/Pages/SP_220820.aspx
Williams, P., & Naumann, E. (2011). Customer satisfaction and business performance: a firm-level analysis. Journal of services marketing, 25(1), 20-32.
Zeithaml, V., & Bitner, M. (2006). Service marketing (4th edition). New York: McGraw-Hill, International Edition.
Alli, I. (2004). Food quality assurance: Principles and practices. Boca Raton, Florida: CRC Press.
Aurelia, C., Zaida, T. J., Dellora, D., & Bulatovic, S. R. (2018). Measuring and improving food safety culture in a five-star hotel: a case study. Worldwide Hospitality and Tourism Theme, 10(3).
Canny, I. U. (2014). Measuring the Mediating Role of Dinning Experience Attributing on Customer Satisfaction and Its Impact on Behavioral Intentions of Casual Dinning Restaurant in Jakarta. International Journal of Innovation, Management and Technology,, 5(1).
Grace, D., & O'Cass, A. (2004). Examining Service Experience and Post-Consumption Evaluation. Journal of Service Marketing, 18(6), 450-461.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall.
Hesselschwerdt, P. (2015, July 28). 3 ways to increase service revenue with total customer focus. Retrieved from https://www.tsia.com/blog/3-ways-to-increase-service-revenue-with-total-customer-focus#:~:text=Expand%20Selling%20Use%20services%20teams,and%20renew%20recurring%20service%20offers.
Islamy, G. P., Sumarmi, S., & Farapti, F. (2018). Analisis Higiene Sanitasi dan Keamanan Makanan Jajanan di Pasar Besar Kota Malang. Amerta Nutrition, 2(1), 29–36.
Malhotra, B., & Wills. (2012). Marketing Research 4th Edition. Pearson.
Ryu, K., Lee, H., & Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. Int. J. Contemp. Hosp. Manag, 24, 200–223.
Sekaran, U. (2011). Research Methods For Business (Metode Penelitian Untuk Bisnis). Jakarta: Salemba Empat.
Soekresno. (2000). Manajemen Food and Beverage 2nd edition. Jakarta: Gramedia Pustaka Utama.
Soetanto, H. (2019). Konsep dan Strategi Mewujudkan Ketahanan Pakan Nasional. Malang: Universitas Brawijaya Press.
Sugiyono. (2014). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Waluyo, E., & Kusuma, B. (2017). Keamanan Pangan Produk Perikanan. Malang: Universitas Brawijaya Press.
Wani, A. Y., Tanuwijaya, K. L., & Arfiani, P. E. (2019). Manajemen Operasional Penyelenggaraan Makanan Massal. Malang: Universitas Brawijaya Press.
Widjanarko, O. (2020, February 5). www.bi.go.id. Retrieved from www.bi.go.id: https://www.bi.go.id/id/ruang-media/siaran-pers/Pages/SP_220820.aspx
Williams, P., & Naumann, E. (2011). Customer satisfaction and business performance: a firm-level analysis. Journal of services marketing, 25(1), 20-32.
Zeithaml, V., & Bitner, M. (2006). Service marketing (4th edition). New York: McGraw-Hill, International Edition.