The determinants of customer’s intention to use international payment services by applying blockchain

Dam, H.; Phan, D.; Vu, D.; Nguyen, L.

Abstract: This study aims to shed light on the way customers determine their utilization of international payment services with blockchain applications. The primary data is collected from the 373 individuals who frequently use the international payment services in Vietnam. We apply the combination of TAM, UTAUT, and ISS models to test the determinants of the Intention to use International payment services at Commercial banks applying Blockchain. These determinants are Quality of System, Quality of Service, Quality of Information, Perceivable usefulness, Convenient usefulness, and Social influence. The research results show that (i) All of the above factors are positively associated with customers’ intention to use international payment services in Vietnamese banks which implement blockchain; (ii) The quality of information has the strongest positive impact on the customer's intended use. It refers that the international payment services in banks should be safe, accurate and timely; (iii) Differently from the hypothesis, the social influence indicator is positively related to the customer's intention to use the service, affirming the potential interests of customers on blockchain if applying successfully in banks; (iv) Although current customers have not paid much attention whether banks apply blockchain in international payment or not, they have taken concentration on fundamental risks, costs, and convenience of the services. This signal is consistent with the fact that only 2/46 commercial banks and 49 foreign bank branches in Vietnam provide international payment service with blockchain application nowadays.

How to cite this paper

        APA: Dam, H., Phan, D., Vu, D & Nguyen, L. (2020). The determinants of customer’s intention to use international payment services by applying blockchain. Uncertain Supply Chain Management, 8(3), 439-456.
    

        Chicago/Turabian: Dam, H., Phan, D., Vu, D & Nguyen, L. 2020. "The determinants of customer’s intention to use international payment services by applying blockchain." Uncertain Supply Chain Management 8, no. 3 (2020): 439-456.
    

        AMA: Dam, H., Phan, D., Vu, D & Nguyen, L. The determinants of customer’s intention to use international payment services by applying blockchain. Uncertain Supply Chain Management. 2020;8(3):439-456.
    

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