How to cite this paper
Ul-Hameed, W., Shabbir, M., Imran, M., Raza, A & Salman, R. (2019). Remedies of low performance among Pakistani e-logistic companies: The role of firm’s IT capability and information communication technology (ICT).Uncertain Supply Chain Management, 7(2), 369-380.
Refrences
Barcik, R., & Jakubiec, M. (2012). E-logistics-aspects of functioning. Acta academica karviniensia, 1.
Benfang, Y., & Feng, X. (2014). Analysis on logistics service influencing factors of C2C E-commerce customer satisfaction. Modern Business, 33-34.
Berglund, M., Van Laarhoven, P., Sharman, G., & Wandel, S. (1999). Third-party logistics: is there a future? The International Journal of Logistics Management, 10(1), 59-70.
Bhatnagar, R., Sohal, A. S., & Millen, R. (1999). Third party logistics services: a Singapore perspective. International Journal of Physical Distribution & Logistics Management, 29(9), 569-587.
Campos, J. G., & Hardwick, M. (2006). A traceability information model for CNC manufacturing. Computer-Aided Design, 38(5), 540-551.
Changchit, C., Garofolo, T., & Gonzalez, J. J. (2009). A Cultural Study of E-Commerce Trust: Hispanic Versus Anglo. Journal of Information Science & Technology, 6(4).
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Cichosz, M., Goldsby, T. J., Knemeyer, A., & Taylor, D. F. (2017). Innovation in logistics outsourcing relationship–in the search of customer satisfaction. LogForum, 13(2).
Closs, D. J., Goldsby, T. J., & Clinton, S. R. (1997). Information technology influences on world class logistics capability. International Journal of Physical Distribution & Logistics Management, 27(1), 4-17.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences . Hilsdale. NJ: Lawrence Earlbaum Associates, 2.
Comrey, A. L., & Lee, H. B. (1992). A first course in factor analysis, 2nd ed.. Hillside, NJ: Erlbaum
Daniel, A., Ashar, M., Ihsan-Ur-Rehman, H., & Shahbaz, W. (2012). An impact of employee satisfaction on customer satisfaction in service sector of pakistan. Journal of Asian Scientific Research, 2(10), 548-561.
Daugherty, P. J., Ellinger, A. E., & Rogers, D. S. (1995). Information accessibility: Customer responsiveness and enhanced performance. International Journal of Physical Distribution & Logistics Management, 25(1), 4-17.
Gummesson, E., & Grönroos, C. (1988). Quality of services: lessons from the product sector. Add Value to Your Service, American Marketing Association, Chicago, IL.
Ha, H.Y. (2006). An integrative model of consumer satisfaction in the context of e-services. International Journal of Consumer Studies, 30(2), 137-49.
Hair Jr, J.F., & Lukas, B. (2014). Marketing research. McGraw-Hill Education Australia.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2010). Multivariate Data Analysis. Prentice Hall.
Hameed, W. U., Azeem, M., Ali, M., Nadeem, S., & Amjad, T. (2017). The Role of Distribution Channels and Educational level towards Insurance Awareness among the General Public. International Journal of Supply Chain Management, 6(4), 308-318.
Hameed, W. U., Nadeem, S., Azeem, M., Aljumah, A. I., & Adeyemi, R. A. (2018). Determinants of E-Logistic Customer Satisfaction: A Mediating Role of Information and Communication Technology (ICT). International Journal of Supply Chain Management, 7(1), 105-111.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing (pp. 277-319). Emerald Group Publishing Limited.
Hsu, H. (2006). An empirical study of web site quality, customer value, and customer satisfaction based on eshop. The Business Review, 5(1), 190-193.
Hu, M., Huang, F., Hou, H., Chen, Y., & Bulysheva, L. (2016). Customized logistics service and online shoppers’ satisfaction: an empirical study. Internet Research, 26(2), 484-497.
Hua, W., & Jing, Z. (2015). An Empirical Study on E-commerce Logistics Service Quality and Customer Satisfaction. WHICEB.
Huang, S. M., Kwan, I. S., & Hung, Y. C. (2001). Planning enterprise resources by use of a reengineering approach to build a global logistics management system. Industrial Management & Data Systems, 101(9), 483-491.
Hui, Y. (2011). The Study on Customer Satisfaction of Logistics Services Based on Online Shopping (Master dissertation, East China Jiao Tong University,2011). CNKI, F724.6;F259.2.
Imran, M., Aziz, A.B., Hamid, S. N. B. A., & Hameed, W. U. (2019). The contributing factors towards e-logistic customer satisfaction: a mediating role of information Technology. Uncertain Supply Chain Management, 7(1).
Jansen-Vullers, M. H., van Dorp, C. A., & Beulens, A. J. (2003). Managing traceability information in manufacture. International Journal of Information Management, 23(5), 395-413.
Johan, A. (2006). Sources of customer satisfaction with shopping malls: a comparative study of different customer segments. International Review of Retail, Distribution & Consumer Research, 16(1), 115-38.
Kidane, T. T., & Sharma, R. R. K. (2016). Factors Affecting Consumers’ purchasing Decision through ECommerce. Proceedings of the 2016 International Conference on Industrial Engineering and Operations Management Kuala Lumpur, Malaysia, March 8-10, 2016, 159-165.
Kim, S. Y., & Lim, Y. J. (2001). Consumers' perceived importance of and satisfaction with internet shopping. Electronic Markets, 11(3), 148-154.
Kim, S., & Stoel, L. (2004). Apparel retailers: website quality dimensions and satisfaction. Journal of Retailing and Consumer Services, 11(2), 109-117.
La Londe, B. J., & Masters, J. M. (1994). Emerging logistics strategies: blueprints for the next century. International Journal of Physical Distribution & Logistics Management, 24(7), 35-47.
Larson, P. D., & Gammelgaard, B. (2001). Logistics in Denmark: a survey of the industry. International Journal of Logistics, 4(2), 191-206.
Lehtinen, U., & Lehtinen, J. R. (1982). Service quality: a study of quality dimensions. Service Management Institute.
Lewis, I., & Talalayevsky, A. (1997). Logistics and information technology: a coordination perspective. Journal of Business Logistics, 18(1), 141.
Lewis, R.C. & Booms, B.H. (1983). The marketing aspects of service quality’’, in Berry, L.L., Shostack, C. and Upah, C. (Eds), Emerging prospectus in service marketing, American Warketing Association, Chicago, IL, pp. 99-107.
Liu, X., He, M., Gao, F., & Xie, P. (2008). An empirical study of online shopping customer satisfaction in China: a holistic perspective. International Journal of Retail & Distribution Management, 36(11), 919-940.
Lunce, S. E., & Smith, S. A. (2000). A report of information technology in Mexican manufacturing firms. Industrial Management & Data Systems, 100(5), 201-209.
Manos, B., & Manikas, I. (2010). Traceability in the Greek fresh produce sector: drivers and constraints. British Food Journal, 112(6), 640-652.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. The Journal of Marketing, 58(1), 111-124.
Peters, M., Cooper, J., LIEB, R. C., & Randall, H. L. (1998). The third-party logistics industry in Europe: provider perspectives on the industry's current status and future prospects. International Journal of Logistics Research and Applications, 1(1), 9-25.
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997). Exploring the implications of the Internet for consumer marketing. Journal of the Academy of Marketing science, 25(4), 329-346.
Pujani, V. (2011). Use of ecommerce websites in developing countries. World Academy of Science, Engineering and Technology, 78, 790-795.
Rana, S. S., Osman, A., & Islam, M. A. (2014). Customer satisfaction of retail chain stores: Evidence from Bangladesh. Journal of Asian Scientific Research, 4(10), 574-584.
Shamsi, M. I., & Syed, S. A. (2015). A study of the logistics capability factors for an e-commerce market. FAST-NU Research Journal (FRJ), 1(2), 143-149.
Suominen, M., & Takala, J. (2006). Support of information systems to decision making: a case analysis of information needs and factors in the forest industry. International Journal of Management and Enterprise Development, 3(5), 482-490.
Thai, V. V. (2013). Logistics service quality: conceptual model and empirical evidence. International Journal of Logistics Research and Applications, 16(2), 114-131.
van Hoek, R. I. (2002). Using information technology to leverage transport and logistics service operations in the supply chain: an empirical assessment of the interrelation between technology and operations management. International Journal of Information Technology and Management, 1(1), 115-130.
Xin, L., & Bo, Y. (2004). Service Quality Evaluation of characteristics and service recovery strategies [J]. Management Science, 6, 72-76.
Yuanxiao, Z. (2014). A study of evaluation logistic perceived services quality in B2c e-commerce (Master dissertation, Donghua University,2014). CNKI, F724.6.
Benfang, Y., & Feng, X. (2014). Analysis on logistics service influencing factors of C2C E-commerce customer satisfaction. Modern Business, 33-34.
Berglund, M., Van Laarhoven, P., Sharman, G., & Wandel, S. (1999). Third-party logistics: is there a future? The International Journal of Logistics Management, 10(1), 59-70.
Bhatnagar, R., Sohal, A. S., & Millen, R. (1999). Third party logistics services: a Singapore perspective. International Journal of Physical Distribution & Logistics Management, 29(9), 569-587.
Campos, J. G., & Hardwick, M. (2006). A traceability information model for CNC manufacturing. Computer-Aided Design, 38(5), 540-551.
Changchit, C., Garofolo, T., & Gonzalez, J. J. (2009). A Cultural Study of E-Commerce Trust: Hispanic Versus Anglo. Journal of Information Science & Technology, 6(4).
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Cichosz, M., Goldsby, T. J., Knemeyer, A., & Taylor, D. F. (2017). Innovation in logistics outsourcing relationship–in the search of customer satisfaction. LogForum, 13(2).
Closs, D. J., Goldsby, T. J., & Clinton, S. R. (1997). Information technology influences on world class logistics capability. International Journal of Physical Distribution & Logistics Management, 27(1), 4-17.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences . Hilsdale. NJ: Lawrence Earlbaum Associates, 2.
Comrey, A. L., & Lee, H. B. (1992). A first course in factor analysis, 2nd ed.. Hillside, NJ: Erlbaum
Daniel, A., Ashar, M., Ihsan-Ur-Rehman, H., & Shahbaz, W. (2012). An impact of employee satisfaction on customer satisfaction in service sector of pakistan. Journal of Asian Scientific Research, 2(10), 548-561.
Daugherty, P. J., Ellinger, A. E., & Rogers, D. S. (1995). Information accessibility: Customer responsiveness and enhanced performance. International Journal of Physical Distribution & Logistics Management, 25(1), 4-17.
Gummesson, E., & Grönroos, C. (1988). Quality of services: lessons from the product sector. Add Value to Your Service, American Marketing Association, Chicago, IL.
Ha, H.Y. (2006). An integrative model of consumer satisfaction in the context of e-services. International Journal of Consumer Studies, 30(2), 137-49.
Hair Jr, J.F., & Lukas, B. (2014). Marketing research. McGraw-Hill Education Australia.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2010). Multivariate Data Analysis. Prentice Hall.
Hameed, W. U., Azeem, M., Ali, M., Nadeem, S., & Amjad, T. (2017). The Role of Distribution Channels and Educational level towards Insurance Awareness among the General Public. International Journal of Supply Chain Management, 6(4), 308-318.
Hameed, W. U., Nadeem, S., Azeem, M., Aljumah, A. I., & Adeyemi, R. A. (2018). Determinants of E-Logistic Customer Satisfaction: A Mediating Role of Information and Communication Technology (ICT). International Journal of Supply Chain Management, 7(1), 105-111.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing (pp. 277-319). Emerald Group Publishing Limited.
Hsu, H. (2006). An empirical study of web site quality, customer value, and customer satisfaction based on eshop. The Business Review, 5(1), 190-193.
Hu, M., Huang, F., Hou, H., Chen, Y., & Bulysheva, L. (2016). Customized logistics service and online shoppers’ satisfaction: an empirical study. Internet Research, 26(2), 484-497.
Hua, W., & Jing, Z. (2015). An Empirical Study on E-commerce Logistics Service Quality and Customer Satisfaction. WHICEB.
Huang, S. M., Kwan, I. S., & Hung, Y. C. (2001). Planning enterprise resources by use of a reengineering approach to build a global logistics management system. Industrial Management & Data Systems, 101(9), 483-491.
Hui, Y. (2011). The Study on Customer Satisfaction of Logistics Services Based on Online Shopping (Master dissertation, East China Jiao Tong University,2011). CNKI, F724.6;F259.2.
Imran, M., Aziz, A.B., Hamid, S. N. B. A., & Hameed, W. U. (2019). The contributing factors towards e-logistic customer satisfaction: a mediating role of information Technology. Uncertain Supply Chain Management, 7(1).
Jansen-Vullers, M. H., van Dorp, C. A., & Beulens, A. J. (2003). Managing traceability information in manufacture. International Journal of Information Management, 23(5), 395-413.
Johan, A. (2006). Sources of customer satisfaction with shopping malls: a comparative study of different customer segments. International Review of Retail, Distribution & Consumer Research, 16(1), 115-38.
Kidane, T. T., & Sharma, R. R. K. (2016). Factors Affecting Consumers’ purchasing Decision through ECommerce. Proceedings of the 2016 International Conference on Industrial Engineering and Operations Management Kuala Lumpur, Malaysia, March 8-10, 2016, 159-165.
Kim, S. Y., & Lim, Y. J. (2001). Consumers' perceived importance of and satisfaction with internet shopping. Electronic Markets, 11(3), 148-154.
Kim, S., & Stoel, L. (2004). Apparel retailers: website quality dimensions and satisfaction. Journal of Retailing and Consumer Services, 11(2), 109-117.
La Londe, B. J., & Masters, J. M. (1994). Emerging logistics strategies: blueprints for the next century. International Journal of Physical Distribution & Logistics Management, 24(7), 35-47.
Larson, P. D., & Gammelgaard, B. (2001). Logistics in Denmark: a survey of the industry. International Journal of Logistics, 4(2), 191-206.
Lehtinen, U., & Lehtinen, J. R. (1982). Service quality: a study of quality dimensions. Service Management Institute.
Lewis, I., & Talalayevsky, A. (1997). Logistics and information technology: a coordination perspective. Journal of Business Logistics, 18(1), 141.
Lewis, R.C. & Booms, B.H. (1983). The marketing aspects of service quality’’, in Berry, L.L., Shostack, C. and Upah, C. (Eds), Emerging prospectus in service marketing, American Warketing Association, Chicago, IL, pp. 99-107.
Liu, X., He, M., Gao, F., & Xie, P. (2008). An empirical study of online shopping customer satisfaction in China: a holistic perspective. International Journal of Retail & Distribution Management, 36(11), 919-940.
Lunce, S. E., & Smith, S. A. (2000). A report of information technology in Mexican manufacturing firms. Industrial Management & Data Systems, 100(5), 201-209.
Manos, B., & Manikas, I. (2010). Traceability in the Greek fresh produce sector: drivers and constraints. British Food Journal, 112(6), 640-652.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. The Journal of Marketing, 58(1), 111-124.
Peters, M., Cooper, J., LIEB, R. C., & Randall, H. L. (1998). The third-party logistics industry in Europe: provider perspectives on the industry's current status and future prospects. International Journal of Logistics Research and Applications, 1(1), 9-25.
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997). Exploring the implications of the Internet for consumer marketing. Journal of the Academy of Marketing science, 25(4), 329-346.
Pujani, V. (2011). Use of ecommerce websites in developing countries. World Academy of Science, Engineering and Technology, 78, 790-795.
Rana, S. S., Osman, A., & Islam, M. A. (2014). Customer satisfaction of retail chain stores: Evidence from Bangladesh. Journal of Asian Scientific Research, 4(10), 574-584.
Shamsi, M. I., & Syed, S. A. (2015). A study of the logistics capability factors for an e-commerce market. FAST-NU Research Journal (FRJ), 1(2), 143-149.
Suominen, M., & Takala, J. (2006). Support of information systems to decision making: a case analysis of information needs and factors in the forest industry. International Journal of Management and Enterprise Development, 3(5), 482-490.
Thai, V. V. (2013). Logistics service quality: conceptual model and empirical evidence. International Journal of Logistics Research and Applications, 16(2), 114-131.
van Hoek, R. I. (2002). Using information technology to leverage transport and logistics service operations in the supply chain: an empirical assessment of the interrelation between technology and operations management. International Journal of Information Technology and Management, 1(1), 115-130.
Xin, L., & Bo, Y. (2004). Service Quality Evaluation of characteristics and service recovery strategies [J]. Management Science, 6, 72-76.
Yuanxiao, Z. (2014). A study of evaluation logistic perceived services quality in B2c e-commerce (Master dissertation, Donghua University,2014). CNKI, F724.6.