How to cite this paper
Imran, M., Hamid, S., Aziz, A & Hameed, W. (2019). The contributing factors towards e-logistic customer satisfaction: a mediating role of information technology.Uncertain Supply Chain Management, 7(1), 63-72.
Refrences
Abrazhevich, D. (2004). Electronic payment systems: A user-centered perspective and interaction design. Dennis Abrazhevich, 24-26.
Chellappa, R. K., & Pavlou, P. A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 15(5/6), 358-368.
Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling: JSTOR.
Chou, Y., Lee, C., & Chung, J. (2004). Understanding m-commerce payment systems through the analytic hierarchy process. Journal of Business Research, 57(12), 1423-1430.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences . Hilsdale. NJ: Lawrence Earlbaum Associates, 2.
Collison, F. M. (1984). Market segments for marine liner service. Transportation Journal, 24(2), 40-54.
Comrey, A. L., & Lee, H. B. (1992). A first course in factor analysis (2nd ed.). Hillside, NJ: Erlbaum.
Cotteleer, M. J., Cotteleer, C. A., & Prochnow, A. (2007). Cutting checks: challenges and choices in B2B e-payments. Communications of the ACM, 50(6), 56-61.
Dai, X., & Grundy, J. (2007). NetPay: An off-line, decentralized micro-payment system for thin-client applications. Electronic Commerce Research and Applications, 6(1), 91-101.
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Guan, S. U., & Hua, F. (2003). A multi-agent architecture for electronic payment. International Journal of Information Technology & Decision Making, 2(03), 497-522.
Gunasekaran, A., Ngai, E.W.T. (2003). The successful management of a small logistics company. International Journal of Physical Distribution & Logistics Management, 33(9), 825-842.
Hair Jr, J.F., & Lukas, B. (2014). Marketing research. McGraw-Hill Education Australia.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2010). Multivariate Data Analysis. Prentice Hall.
Hameed, W. U., Azeem, M., Ali, M., Nadeem, S., & Amjad, T. (2017). The Role of Distribution Channels and Educational level towards Insurance Awareness among the General Public. International Journal of Supply Chain Management, 6(4), 308-318.
Hameed, W. U., Nadeem, S., Azeem, M., Aljumah, A. I., & Adeyemi, R. A. (2018). Determinants of E-Logistic Customer Satisfaction: A Mediating Role of Information and Communication Technology (ICT). International Journal of Supply Chain Management, 7(1), 105-111.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing, (Advances in International Marketing, Volume 20) Emerald Group Publishing Limited, pp.277 – 319.
Hsieh, C. T. (2001). E‐commerce payment systems: critical issues and management strategies. Human Systems Management, 20(2), 131-138.
Kim, C., Tao, W., Shin, N., & Kim, K. S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic Commerce Research and Applications, 9(1), 84-95.
Kousaridas, A., Parissis, G., & Apostolopoulos, T. (2008). An open financial services architecture based on the use of intelligent mobile devices. Electronic Commerce Research and Applications, 7(2), 232-246.
Lina Z., Guiling Z., Weiwei D. (2014). Empirical Analysis of Factors Influencing Logistic Service Satisfaction of Customer of Taobao. Technology and Method, 33(5),215-217
Linck, K., Pousttchi, K., & Wiedemann, D. G. (2006). Security issues in mobile payment from the customer viewpoint In Proceedings of the 14th European Conference on Information Systems (ECIS 2006), Goteborg, Schweden, 1–11.
Makepeace, D., Makepeace, D., Tatham, P., Tatham, P., Wu, Y., & Wu, Y. (2017). Internal integration in humanitarian supply chain management: Perspectives at the logistics-programmes interface. Journal of Humanitarian Logistics and Supply Chain Management, 7(1), 26-56.
McGinnis, M. A. (1990). The relative importance of cost and service in freight transportation choice: before and after deregulation. Transportation Journal, 30(1), 12-19.
Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64(3), 50-64.
Netro, Z. G. C., Álvarez, J. E. M., Carrillo, A. C., & Flores, R. G. (2016). Solid waste management in Mexico’s offshore platform construction: determining potential supply for a reverse logistics process. NETNOMICS: Economic Research and Electronic Networking, 17(1), 71-94.
Pearson, J. N., & Semeijn, J. (1999). Service priorities in small and large firms engaged in international logistics. International Journal of Physical Distribution & Logistics Management, 29(3), 181-192.
Peha, J. M., & Khamitov, I. M. (2004). PayCash: a secure efficient Internet payment system. Electronic Commerce Research and Applications, 3(4), 381-388.
Pilat, D. (2003). ICT and economic growth: evidence from OECD countries, industries, and firms. OECD Publishing.
Rahayu, R., & Day, J. (2017). E-commerce adoption by SMEs in developing countries: evidence from Indonesia. Eurasian Business Review, 7(1), 25-41.
Schneider, G. (2007). Electronic Commerce. Thomson Course Technology, Canada.
Shamsi, M. I., and Syed, S. A. (2015). A study of the logistics capability factors for an e-commerce market. FAST-NU Research Journal (FRJ), 1(2), 143-149.
Shed Khan, N., and Bawden, D. (2005). Community informatics in libraries in Pakistan: Current status, future prospects. New library world, 106(11/12), 532-540.
Stroborn, K., Heitmann, A., Leibold, K., & Frank, G. (2004). Internet payments in Germany: a classificatory framework and empirical evidence. Journal of Business Research, 57(12), 1431-1437.
Tsiakis, T., & Sthephanides, G. (2005). The concept of security and trust in electronic payments. Computers & Security, 24(1), 10-15.
Turban, E. (2010). Electronic commerce 2010: a managerial perspective. Upper Saddle River: Pearson Education
Xia, W., & Tingting, Y. (2016). Factors of influencing service satisfaction in express under e-commerce environment —-as YuanTong Express for example. Modern Business Trade Industry, 24,47-48.
Xiao, Z., Wang, J. J., Lenzer, J., & Sun, Y. (2017). Understanding the diversity of final delivery solutions for online retailing: A case of Shenzhen, China. Transportation Research Procedia, 25, 985-998.
Yuanxiao, Z. (2014). A study of evaluation logistic perceived services quality in B2C e-commerce (Master dissertation, Donghua University,2014). CNKI, F724.6
Chellappa, R. K., & Pavlou, P. A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 15(5/6), 358-368.
Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling: JSTOR.
Chou, Y., Lee, C., & Chung, J. (2004). Understanding m-commerce payment systems through the analytic hierarchy process. Journal of Business Research, 57(12), 1423-1430.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences . Hilsdale. NJ: Lawrence Earlbaum Associates, 2.
Collison, F. M. (1984). Market segments for marine liner service. Transportation Journal, 24(2), 40-54.
Comrey, A. L., & Lee, H. B. (1992). A first course in factor analysis (2nd ed.). Hillside, NJ: Erlbaum.
Cotteleer, M. J., Cotteleer, C. A., & Prochnow, A. (2007). Cutting checks: challenges and choices in B2B e-payments. Communications of the ACM, 50(6), 56-61.
Dai, X., & Grundy, J. (2007). NetPay: An off-line, decentralized micro-payment system for thin-client applications. Electronic Commerce Research and Applications, 6(1), 91-101.
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Guan, S. U., & Hua, F. (2003). A multi-agent architecture for electronic payment. International Journal of Information Technology & Decision Making, 2(03), 497-522.
Gunasekaran, A., Ngai, E.W.T. (2003). The successful management of a small logistics company. International Journal of Physical Distribution & Logistics Management, 33(9), 825-842.
Hair Jr, J.F., & Lukas, B. (2014). Marketing research. McGraw-Hill Education Australia.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2010). Multivariate Data Analysis. Prentice Hall.
Hameed, W. U., Azeem, M., Ali, M., Nadeem, S., & Amjad, T. (2017). The Role of Distribution Channels and Educational level towards Insurance Awareness among the General Public. International Journal of Supply Chain Management, 6(4), 308-318.
Hameed, W. U., Nadeem, S., Azeem, M., Aljumah, A. I., & Adeyemi, R. A. (2018). Determinants of E-Logistic Customer Satisfaction: A Mediating Role of Information and Communication Technology (ICT). International Journal of Supply Chain Management, 7(1), 105-111.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing, (Advances in International Marketing, Volume 20) Emerald Group Publishing Limited, pp.277 – 319.
Hsieh, C. T. (2001). E‐commerce payment systems: critical issues and management strategies. Human Systems Management, 20(2), 131-138.
Kim, C., Tao, W., Shin, N., & Kim, K. S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic Commerce Research and Applications, 9(1), 84-95.
Kousaridas, A., Parissis, G., & Apostolopoulos, T. (2008). An open financial services architecture based on the use of intelligent mobile devices. Electronic Commerce Research and Applications, 7(2), 232-246.
Lina Z., Guiling Z., Weiwei D. (2014). Empirical Analysis of Factors Influencing Logistic Service Satisfaction of Customer of Taobao. Technology and Method, 33(5),215-217
Linck, K., Pousttchi, K., & Wiedemann, D. G. (2006). Security issues in mobile payment from the customer viewpoint In Proceedings of the 14th European Conference on Information Systems (ECIS 2006), Goteborg, Schweden, 1–11.
Makepeace, D., Makepeace, D., Tatham, P., Tatham, P., Wu, Y., & Wu, Y. (2017). Internal integration in humanitarian supply chain management: Perspectives at the logistics-programmes interface. Journal of Humanitarian Logistics and Supply Chain Management, 7(1), 26-56.
McGinnis, M. A. (1990). The relative importance of cost and service in freight transportation choice: before and after deregulation. Transportation Journal, 30(1), 12-19.
Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64(3), 50-64.
Netro, Z. G. C., Álvarez, J. E. M., Carrillo, A. C., & Flores, R. G. (2016). Solid waste management in Mexico’s offshore platform construction: determining potential supply for a reverse logistics process. NETNOMICS: Economic Research and Electronic Networking, 17(1), 71-94.
Pearson, J. N., & Semeijn, J. (1999). Service priorities in small and large firms engaged in international logistics. International Journal of Physical Distribution & Logistics Management, 29(3), 181-192.
Peha, J. M., & Khamitov, I. M. (2004). PayCash: a secure efficient Internet payment system. Electronic Commerce Research and Applications, 3(4), 381-388.
Pilat, D. (2003). ICT and economic growth: evidence from OECD countries, industries, and firms. OECD Publishing.
Rahayu, R., & Day, J. (2017). E-commerce adoption by SMEs in developing countries: evidence from Indonesia. Eurasian Business Review, 7(1), 25-41.
Schneider, G. (2007). Electronic Commerce. Thomson Course Technology, Canada.
Shamsi, M. I., and Syed, S. A. (2015). A study of the logistics capability factors for an e-commerce market. FAST-NU Research Journal (FRJ), 1(2), 143-149.
Shed Khan, N., and Bawden, D. (2005). Community informatics in libraries in Pakistan: Current status, future prospects. New library world, 106(11/12), 532-540.
Stroborn, K., Heitmann, A., Leibold, K., & Frank, G. (2004). Internet payments in Germany: a classificatory framework and empirical evidence. Journal of Business Research, 57(12), 1431-1437.
Tsiakis, T., & Sthephanides, G. (2005). The concept of security and trust in electronic payments. Computers & Security, 24(1), 10-15.
Turban, E. (2010). Electronic commerce 2010: a managerial perspective. Upper Saddle River: Pearson Education
Xia, W., & Tingting, Y. (2016). Factors of influencing service satisfaction in express under e-commerce environment —-as YuanTong Express for example. Modern Business Trade Industry, 24,47-48.
Xiao, Z., Wang, J. J., Lenzer, J., & Sun, Y. (2017). Understanding the diversity of final delivery solutions for online retailing: A case of Shenzhen, China. Transportation Research Procedia, 25, 985-998.
Yuanxiao, Z. (2014). A study of evaluation logistic perceived services quality in B2C e-commerce (Master dissertation, Donghua University,2014). CNKI, F724.6