Logistics is an integral part of the supply chain and plays a crucial role in this industry. Therefore, improving logistics performance is the top concern of organizations. This study is conducted to determine factors affecting logistics performance in Vietnam. The authors collected data from 162 Vietnamese logistics enterprises. Applying the structural equation modeling (SEM), the research has demonstrated that logistics efficiency positively correlates with e-logistics, information technology capability, information sharing, and service staff quality. Furthermore, e-logistics have the strongest impact and play the most important role in logistics performance.

The objective of the study is to determine the factors affecting logistics performance in e-commerce in Vietnam. Vietnam's logistics industry with an estimated total value of USD 50-60 billion is currently growing rapidly (20-25%/year) and is forecast to maintain double-digit growth for at least the next 5-10 years, due to the breakthrough of the retail industry with the high penetration of the internet and the trend of online shopping. Research has shown 6 factors that have an impact on logistics performance: customer perception, technology and security, customer protection, electronic payment system, human resources, organization and administration. Analysis of factors affecting logistics performance to propose solutions to improve supply chain quality in e-commerce.

E-commerce market of Pakistan is instable which causes low performance of e-logistic industry. Thus, logistic industry of Pakistan is lacking as compared to other developing countries such as China, India, and Malaysia. Low performance is majorly based on low staff service quality, inappropriate website design and goods traceability system. As remedies of these issues, the current study introduced firm’s IT capability and information communication technology (ICT). The primary objective of this study is to investigate the determinants of e-logistic firm’s performance in Pakistan. To achieve this objective, quantitative research approach along with cross-sectional research design was used. By using the survey method, 300 questionnaires were distributed among the managerial staff of e-logistic companies. Smart PLS 3 was used as a statistical tool. It is found that staff service quality, website design and e-traceability had significant and positive relationships with firm’s e-logistic performance. Moreover, firm’s IT capability as a moderator enhanced the positive effect of staff service quality, website design and e-traceability. Nevertheless, information communication technology (ICT) positively mediated the relationship between e-traceability and firm’s e-logistic performance. Hence, firm’s IT capability and information communication technology (ICT) are the key elements to decrease various issues of staff service quality, website design and e-traceability. The study is much significant for practitioners and e-logistic companies to enhance performance by focusing on firm’s IT capability and information communication technology (ICT).