How to cite this paper
Abadi, M., Fathi, K & Naami, A. (2016). Factors influencing intention to use electronic services on organizational performance.Uncertain Supply Chain Management, 4(1), 23-28.
Refrences
Azad, N., Abbasi, N., & Zarifi, S. (2014). A study to determine influential factors on data security. Decision Science Letters, 3(1), 57-64.
Beerli, A., Martin, J. D., & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2), 253-275.
Bigdeli, A. Z., Kamal, M. M., & de Cesare, S. (2013). Electronic information sharing in local government authorities: Factors influencing the decision-making process. International Journal of Information Management, 33(5), 816-830.
Elnihewi, I., Fadzil, F. H., & Mohamed, R. (2014). The effect of institutional factors on the organizational performance through performance measures of commercial banks in Libya. Procedia-Social and Behavioral Sciences, 164, 635-640.
Hernandez-Ortega, B., Serrano-Cinca, C., & Gomez-Meneses, F. (2014). The firm & apos; s continuance intentions to use inter-organizational ICTs: The influence of contingency factors and perceptions. Information & Management, 51(6), 747-761.
Homburg, C., Kuester, S., & Krohmer, H. (2013). Marketing management: A contemporary perspective. McGraw-Hill Higher Education.
Jamal, A., & Naser, K. (2002). Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. International Journal of Bank Marketing, 20(4), 146-160.
Kotler, P., Saliba, S., & Wrenn, B. (1991). Marketing Management: Analysis, Planning, and Control: Instructor & apos; s Manual. Prentice-Hall.
Naumann, E., Jackson, D. W., & Rosenbaum, M. S. (2001). How to implement a customer satisfaction program. Business Horizons, 44(1), 37-46.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual. Journal of retailing, 64(1), 12-40.
Ramayah, T., Ling, N. S., Taghizadeh, S. K., & Rahman, S. A. (2016). Factors influencing SMEs website continuance intention in Malaysia. Telematics and Informatics, 33(1), 150-164.
San Mart?n, H., & Herrero, ?. (2012). Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework. Tourism Management, 33(2), 341-350.
?ebjan, U., Bobek, S., & Tominc, P. (2014). Organizational factors influencing effective use of CRM solutions. Procedia Technology, 16, 459-470.
Tsiknakis, M., & Kouroubali, A. (2009). Organizational factors affecting successful adoption of innovative eHealth services: A case study employing the FITT framework. International Journal of Medical Informatics, 78(1), 39-52.
Yassin, F., Salim, J., & Sahari, N. (2013). The influence of organizational factors on knowledge sharing using ICT among teachers. Procedia Technology, 11, 272-280.
Zhao, L., Lu, Y., Zhang, L., & Chau, P. Y. (2012). Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model. Decision Support Systems, 52(3), 645-656.
Zhu, F. X., Wymer, W., & Chen, I. (2002). IT-based services and service quality in consumer banking. International Journal of Service Industry Management, 13(1), 69-90.
Beerli, A., Martin, J. D., & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2), 253-275.
Bigdeli, A. Z., Kamal, M. M., & de Cesare, S. (2013). Electronic information sharing in local government authorities: Factors influencing the decision-making process. International Journal of Information Management, 33(5), 816-830.
Elnihewi, I., Fadzil, F. H., & Mohamed, R. (2014). The effect of institutional factors on the organizational performance through performance measures of commercial banks in Libya. Procedia-Social and Behavioral Sciences, 164, 635-640.
Hernandez-Ortega, B., Serrano-Cinca, C., & Gomez-Meneses, F. (2014). The firm & apos; s continuance intentions to use inter-organizational ICTs: The influence of contingency factors and perceptions. Information & Management, 51(6), 747-761.
Homburg, C., Kuester, S., & Krohmer, H. (2013). Marketing management: A contemporary perspective. McGraw-Hill Higher Education.
Jamal, A., & Naser, K. (2002). Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. International Journal of Bank Marketing, 20(4), 146-160.
Kotler, P., Saliba, S., & Wrenn, B. (1991). Marketing Management: Analysis, Planning, and Control: Instructor & apos; s Manual. Prentice-Hall.
Naumann, E., Jackson, D. W., & Rosenbaum, M. S. (2001). How to implement a customer satisfaction program. Business Horizons, 44(1), 37-46.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual. Journal of retailing, 64(1), 12-40.
Ramayah, T., Ling, N. S., Taghizadeh, S. K., & Rahman, S. A. (2016). Factors influencing SMEs website continuance intention in Malaysia. Telematics and Informatics, 33(1), 150-164.
San Mart?n, H., & Herrero, ?. (2012). Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework. Tourism Management, 33(2), 341-350.
?ebjan, U., Bobek, S., & Tominc, P. (2014). Organizational factors influencing effective use of CRM solutions. Procedia Technology, 16, 459-470.
Tsiknakis, M., & Kouroubali, A. (2009). Organizational factors affecting successful adoption of innovative eHealth services: A case study employing the FITT framework. International Journal of Medical Informatics, 78(1), 39-52.
Yassin, F., Salim, J., & Sahari, N. (2013). The influence of organizational factors on knowledge sharing using ICT among teachers. Procedia Technology, 11, 272-280.
Zhao, L., Lu, Y., Zhang, L., & Chau, P. Y. (2012). Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model. Decision Support Systems, 52(3), 645-656.
Zhu, F. X., Wymer, W., & Chen, I. (2002). IT-based services and service quality in consumer banking. International Journal of Service Industry Management, 13(1), 69-90.