How to cite this paper
Manesh, F., Naami, A & Shoshtari, A. (2015). Investigating the effect of CRM factors on consumer perception: Evidence from banking industry.Uncertain Supply Chain Management, 3(2), 117-122.
Refrences
Chang, H. H., & Chen, S. W. (2009). Consumer perception of interface quality, security, and loyalty in electronic commerce. Information & Management, 46(7), 411-417.
Hoehle, H., Scornavacca, E., & Huff, S. (2012). Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis. Decision Support Systems, 54(1), 122-132.
Imram, N. (1999). The role of visual cues in consumer perception and acceptance of a food product. Nutrition & Food Science, 99(5), 224-230.
Kowalczyk, S. J., & Pawlish, M. J. (2002). Corporate branding through external perception of organizational culture. Corporate Reputation Review, 5(2-3), 2-3.
Lee, P. Y., Lusk, K., Mirosa, M., & Oey, I. (2015). Effect of information on Chinese consumers’ perceptions and purchase intention for beverages processed by High Pressure Processing, Pulsed-Electric Field and Heat Treatment. Food Quality and Preference, 40, 16-23.
Liu, R., Pieniak, Z., & Verbeke, W. (2014). Food-related hazards in China: consumers’ perceptions of risk and trust in information sources. Food Control, 46, 291-298.
Littler, D., & Melanthiou, D. (2006). Consumer perceptions of risk and uncertainty and the implications for behaviour towards innovative retail services: the case of internet banking. Journal of Retailing and Consumer Services, 13(6), 431-443.
M?enp??, K., Kale, S. H., Kuusela, H., & Mesiranta, N. (2008). Consumer perceptions of Internet banking in Finland: The moderating role of familiarity. Journal of retailing and consumer services, 15(4), 266-276.
McAlister, D. T., & Erffmeyer, R. C. (2003). A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations. Journal of Business Research, 56(4), 341-351.
Radomir, L., & Nistor, C. V. (2012). High-educated consumer perceptions of service quality: an assessment of the SSTQUAL scale in the Romanian banking industry. Procedia Economics and Finance, 3, 858-864.
Verbeke, W., & Liu, R. (2014). The impacts of information about the risks and benefits of pork consumption on Chinese consumers’ perceptions towards, and intention to eat, pork. Meat Science, 98(4), 766-772.
Yang, Z., & Jun, M. (2002). Consumer perception of e-service quality: from internet purchaser and non-purchaser perspectives. Journal of Business strategies, 19(1).
Hoehle, H., Scornavacca, E., & Huff, S. (2012). Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis. Decision Support Systems, 54(1), 122-132.
Imram, N. (1999). The role of visual cues in consumer perception and acceptance of a food product. Nutrition & Food Science, 99(5), 224-230.
Kowalczyk, S. J., & Pawlish, M. J. (2002). Corporate branding through external perception of organizational culture. Corporate Reputation Review, 5(2-3), 2-3.
Lee, P. Y., Lusk, K., Mirosa, M., & Oey, I. (2015). Effect of information on Chinese consumers’ perceptions and purchase intention for beverages processed by High Pressure Processing, Pulsed-Electric Field and Heat Treatment. Food Quality and Preference, 40, 16-23.
Liu, R., Pieniak, Z., & Verbeke, W. (2014). Food-related hazards in China: consumers’ perceptions of risk and trust in information sources. Food Control, 46, 291-298.
Littler, D., & Melanthiou, D. (2006). Consumer perceptions of risk and uncertainty and the implications for behaviour towards innovative retail services: the case of internet banking. Journal of Retailing and Consumer Services, 13(6), 431-443.
M?enp??, K., Kale, S. H., Kuusela, H., & Mesiranta, N. (2008). Consumer perceptions of Internet banking in Finland: The moderating role of familiarity. Journal of retailing and consumer services, 15(4), 266-276.
McAlister, D. T., & Erffmeyer, R. C. (2003). A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations. Journal of Business Research, 56(4), 341-351.
Radomir, L., & Nistor, C. V. (2012). High-educated consumer perceptions of service quality: an assessment of the SSTQUAL scale in the Romanian banking industry. Procedia Economics and Finance, 3, 858-864.
Verbeke, W., & Liu, R. (2014). The impacts of information about the risks and benefits of pork consumption on Chinese consumers’ perceptions towards, and intention to eat, pork. Meat Science, 98(4), 766-772.
Yang, Z., & Jun, M. (2002). Consumer perception of e-service quality: from internet purchaser and non-purchaser perspectives. Journal of Business strategies, 19(1).