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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

Psychological dimensions and practical strategies: MSME and mobile payment adoption Pages 577-586 Right click to download the paper Download PDF

Authors: Gede Adi Yuniarta, I Gusti Ayu Purnamawati

DOI: 10.5267/j.msl.2020.9.009

Keywords: Value, Hedonic, Promotion, Security, Mobile, Payment

Abstract:
E-commerce security threats can undermine public confidence in electronic payments. In addition, most users are relatively unfamiliar with the technical details of electronic payment security. This study aims to determine the effect of price value, hedonic motivation, promotion and technology security on the interests of small and medium businesses using mobile payment applications. The questionnaire was used to collect data from 157 small and medium scale entrepreneurs in Bali Province with an even distribution of the sample and tested using multiple linear regression analysis. The results show that the value of price, hedonic motivation, promotion and technology security had positive and significant effects on the interest of entrepreneurs with small and medium-scale businesses using mobile payment applications. This study uses hedonic motivation variables used in researching financial technology by linking the latest theory, namely UTAUT2, which can effectively explain and analyze the behavior of acceptance of new product information technology.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 2 | Views: 2545 | Reviews: 0

 
2.

Determinants of customer satisfaction in online grocery shoppin Pages 383-390 Right click to download the paper Download PDF

Authors: Imran Ali, Mohammad Naushad

DOI: 10.5267/j.ijdns.2021.5.005

Keywords: Convenience, Value, Risk, Product Quality, Service Quality, Customer Satisfaction

Abstract:
This study aims to investigate the factors that influence consumer satisfaction with e-grocery shopping. Moreover, it also delves into factors that motivate shoppers to buy groceries from online retailers rather than conventional stores. A primary survey was administered to collect data. Initially, 500 questionnaires were circulated to respondents. People who have ordered groceries from online sites were the expected respondents. In this study, convenience sampling was used, and data were analyzed using structural equation modeling (SEM). The findings affirmed the relationship between consumer satisfaction and perceived convenience, risk factors, perceived product quality, and time value. However, perceived value and value for the time have a little significant effect on consumer satisfaction. There have been relatively few academic studies that look at the variables that influence customer satisfaction when shopping for groceries online. Most of the studies look at the variables that influence consumer satisfaction in the life insurance and financial services industries. By analyzing the data from Delhi and the Nation Capital Region (NCR) of Delhi, this research aims to bridge this gap available in the literature.
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Journal: IJDS | Year: 2021 | Volume: 5 | Issue: 3 | Views: 4559 | Reviews: 0

 
3.

Investigating the effects of service quality and hedonic on behavioral intentions: An empirical survey on restaurant industry Pages 2565-2576 Right click to download the paper Download PDF

Authors: Seyed Hossein Mansouri, Abolghasem Ebrahimi

DOI: 10.5267/j.msl.2013.09.016

Keywords: Customer complaints, Hedonic affect, Loyalty, Satisfaction, Service quality, Value

Abstract:
This research proposes a comprehensive model that investigates the relationships between service quality, hedonic, perceived value and behavioral intentions. The purpose of this study is to build a better understanding of the determinants of customer satisfaction and customer loyalty throughout the restaurant services by incorporating the perceptions of hedonic effect in service delivery and outlining why and how service quality is important to customer satisfaction and customer loyalty. Respondents were chosen from three regular customers of Atawich chain restaurants in city of Tehran by using stratified random sampling method. A total of 390 questionnaires were used for data analysis. Structural equations modeling by using LISREL was performed to empirically test the relationships between the constructs of this study. Results show that both service quality and hedonic effect are importance predictors of customer satisfaction in Iranian society. In addition, results indicate that service quality and hedonic effect have positive and significant effects on perceived value. However, relationship between customer satisfaction and perceived value with attitudinal loyalty was not significant. Finally, it suggests that restaurant managers should improve their restaurant service offerings to satisfy customers. In addition, the results emphasize the significance of hedonic effect and positive emotions in creating perceived value and customer satisfaction.
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Journal: MSL | Year: 2013 | Volume: 3 | Issue: 10 | Views: 3323 | Reviews: 0

 
4.

The relationship between size, book-to-market equity ratio, earnings–price ratio, and return for the Tehran stock Exchange Pages 11-18 Right click to download the paper Download PDF

Authors: Mohammad Ali Sadeghi Lafmejani

DOI: 10.5267/j.ac.2016.6.002

Keywords: Tehran Stock Exchange, Value, Growth, Market sensitivity, Liquidity, Firm size

Abstract:
This paper presents an empirical investigation to determine whether or there is any difference between the returns of two value and growth portfolios, sorted by price-to-earnings (P/E) and price-to-book value (P/BV), in terms of the ratios of market sensitivity to index (β), firm size and market liquidity in listed firms in Tehran Stock Exchange (TSE) over the period 2001-2008. The selected firms were collected from those with existing two-consecutive positive P/E and P/BV ratios and by excluding financial and holding firms. There were five independent variables for the proposed study of this paper including P/E, P/B, market size, market sensitivity beta (β) and market liquidity. In each year, we first sort firms in non-decreasing order and setup four set of portfolios with equal firms. Therefore, the first portfolio with the lowest P/E ratio is called value portfolio and the last one with the highest P/E ratio is called growth portfolio. This process was repeated based on P/BV ratio to determine value and growth portfolios, accordingly. The study investigated the characteristics of two portfolios based on firm size, β and liquidity. The study has implemented t-student and Levin’s test to examine different hypotheses and the results have indicated mix effects of market sensitivity, firm size and market liquidity on returns of the firms in various periods.
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Journal: AC | Year: 2017 | Volume: 3 | Issue: 1 | Views: 2245 | Reviews: 0

 
5.

Investigating cultural influences on investment process in stock exchange Pages 3041-3048 Right click to download the paper Download PDF

Authors: Shamsodin Nazemi, Fariborz Rahimnia, Mohammad Lagzian, S. Morteza Ghayour

DOI: 10.5267/j.msl.2012.09.003

Keywords: Behavior of Investors, Cultural Factors, Investment Culture, Value

Abstract:
Cultural variety is a behavioral characteristic of investors and evaluating the cultural influences in the area of financial management on the decisions of investors plays an important role. In fact, different behaviors and decisions are required in various cultures facing the prices, price fluctuations and important or non-important published news of portfolio. In this paper, a questionnaire was designed including 22 cultural items in three criteria of values, facilities and behavior in order to measure the cultural factors affecting investment in stock exchange. Experts’ comments were used on the design of items and quintet Likert spectrum was applied for the answers. Structural equation modeling, or multivariable analysis with latent variables, is a comprehensive statistical approach for testing the hypotheses about relationships between observed and latent variables. Such analyzes have been done by LISREL software and the results showed that there was a significant relationship between investment and its triple factors and also between the items and triple factors affecting on investment.
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Journal: MSL | Year: 2012 | Volume: 2 | Issue: 8 | Views: 1917 | Reviews: 0

 
6.

Introducing the paradigm of organizational value creation effect on customer loyalty: A case study of Tehran province food industry unites Pages 787-796 Right click to download the paper Download PDF

Authors: Maryam Zarandi

DOI: 10.5267/j.msl.2011.12.017

Keywords: Value, Value Creation

Abstract:
Today, organization cannot firmly survive without having a broad captive market. Rather, through value creation for customers and achieve their loyalty, we can maintain and increase the existing market share. Providing a specific product or service requires modern ideas and approaches to be applied in organizations. Resource limitations prevent organizations from being the best on all value creation contexts; so they must focus on some range of customer-centric values regarding the given customer groups; because customer needs will change as time goes by and it requires different kinds of values to be taken into consideration. In this research, organizational value creation effects on customer loyalty is studied by more recent and complete customer value model designed by Flint et al. (2010) [Flint et al. (2010). Customer value anticipation, customer satisfaction and loyalty: An empirical examination. Industrial Marketing Management, 40, 219-230]. In this regard, some questionnaires are distributed among a statistical population including 90 customers of Tehran Food Industries. Results show that organizational value creation affects on customer loyalty. Among effective factors, product quality has the most effects on organizational value creation following by product price, marketing and after-sales services.
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Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2286 | Reviews: 0

 

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