Growing Science » Tags cloud » Customer Satisfaction
Authors: Mohammad Hassan Pourhasomi, Alireza Arshadi Khamseh, Yaser Ghorbanzad
DOI: 10.5267/j.msl.2013.02.001
Keywords: Quality Function Deployment (QFD), Analytical Hierarchy Process (AHP), Bank Criteria, Customer Satisfaction, Kano Model
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 3 | Views: 2099 | Reviews: 0
Authors: Roholah Shahdadnejad, Younos Vakil Alroaia
DOI: 10.5267/j.msl.2013.01.032
Keywords: Customer satisfaction, Higher education, Total quality management
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 3 | Views: 3155 | Reviews: 0
Authors: Hasan darvish, Mohammad Reza Moayeri, Mohamad Malekmohamadi Faradonbe, Ali Reza Naderifar
DOI: 10.5267/j.msl.2013.01.006
Keywords: Customer satisfaction, Electronic banking, Tejarat bank
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 2 | Views: 6043 | Reviews: 0
Authors: Naser Azad, Seyed Mohsen Seyedaliakbar, Tohid Safipour
DOI: 10.5267/j.msl.2012.10.028
Keywords: Border market, Customer satisfaction, Factor analysis, Structural equation modeling
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 1 | Views: 1652 | Reviews: 0
Authors: Sakineh Noorinasab, Mohammad Hemati
DOI: 10.5267/j.msl.2012.05.012
Keywords: Customer satisfaction, Quality of products, Kano model, Analytical hierarchy process
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2291 | Reviews: 0
Authors: Naser Azad, Amir Esmaeili
DOI: 10.5267/j.msl.2012.05.002
Keywords: Website, Customer satisfaction, Customer loyalty, Information Technology
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2699 | Reviews: 0
Authors: Samira Golshan, Hassan Javanshir, Abosaied Rashidi
DOI: 10.5267/j.msl.2012.04.013
Keywords: QFD, Customer satisfaction, Quality control, House of quality
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2593 | Reviews: 0
Authors: Ajinkya Joshi, Vinayak Deshpande, Padmakar Pawar
Keywords: Customer satisfaction, e-Governance practices, Standardized process, Multiple-criteria decision anal-ysis, TOPSIS, G2C
Journal: JPM | Year: 2017 | Volume: 2 | Issue: 3 | Views: 5099 | Reviews: 0
Authors: Naser Azad, Mohammadreza Rahimi Shamsabadi
DOI: 10.5267/j.msl.2011.12.021
Keywords: Customer satisfaction, Customer fidelity
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2439 | Reviews: 0
Authors: Hossein Gazor, Babak Nemati, Amir Ehsani, Kianoush Nazari Ameleh
DOI: 10.5267/j.msl.2011.11.011
Keywords: Customer loyalty, Customer satisfaction, Service encounter quality, Service quality
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 4161 | Reviews: 0
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