How to cite this paper
Azad, N & Esmaeili, A. (2012). A survey on measuring the effect of website on customer satisfaction.Management Science Letters , 2(5), 1639-1644.
Refrences
Athanassopoulos, A., Gounaris, S., & Stathakopoulos, V. (2001). Behavioural responses to customer satisfaction: an empirical study. European Journal of Marketing, 35(5/6), 687-707.
Athanassopoulou, P., & Johne, A. (2004). Effective communication with lead customers in developing new banking products. The International Journal of Bank Marketing, 22(2), 100-125.
Casal?, L.V., Flavi?n, C., & Guinal?u, M. (2008). The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services. The International Journal of Bank Marketing, 26(6), 399-417.
Cheung, C.M.K., Lee, M.K.O., & Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research, 18(3), 229-247.
de Matos, C.A., Henrique, J.L., & de Rosa, F. (2009). The different roles of switching costs on the satisfaction-loyalty relationship. International Journal of Bank Marketing, 27(7), 506-523.
Dholakia, R.R., & Zhao, M. (2010). Effects of online store attributes on customer satisfaction and repurchase intentions. International Journal of Retail & Distribution Management, 38(7), 482-496.
Dimitriadis, S., & Stevens, E. (2008). Integrated customer relationship management for service activities: An internal/external gap model. Managing Service Quality, 18(5), 496-511.
Espejel, J., Fandos, C., & Flavi?n, C. (2008). Consumer satisfaction: A key factor of consumer loyalty and buying intention of a PDO food product. British Food Journal, 110(9), 865-881.
Ghose, K. (2009). Internal brand equity defines customer experience. Direct Marketing: An International Journal, 3(3), 177-185.
Law, R., & Bai, B. (2008). How do the preferences of online buyers and browsers differ on the design and content of travel websites? International Journal of Contemporary Hospitality Management, 20(4), 388-400.
Longart, P. (2010). What drives word-of-mouth in restaurants? International Journal of Contemporary Hospitality Management , 22(1), 121-128 .
Kassim, N., & Abdullah, N. A. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: A cross cultural analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351-371
Mcmullan, R., & Gilmore, A. (2008). Customer loyalty: an empirical study. European Journal of Marketing, 42(9-10), 1084-1094.
Mu?oz-Leiva, F., Luque-Mart?nez, T., & S?nchez-Fern?ndez, J. (2010). How to improve trust toward electronic banking. Online Information Review, 34(6), 907-934.
O’Reilly, K., & Marx, S. (2011). How young, technical consumers assess online WOM credibility. Qualitative Market Research: An International Journal, 14(4), 330-359.
Sheng, T., & Liu, C. (2010). An empirical study on the effect of e-service quality on online customer satisfaction and loyalty. Nankai Business Review, 1(3), 273-283.
Setthasakko, W. (2009). Barriers to implementing corporate environmental responsibility in Thailand: A qualitative approach. International Journal of Organizational Analysis, 17(3), 169-183.
Sweeney, J.C., Soutar, G.N., & Mazzarol, T. (2012). Word of mouth: measuring the power of individual messages. European Journal of Marketing, 46(1/2), 237-257.
Vanniarajan, T., & Gurunathan, P. (2009). Service Quality, Customer Satisfaction and Behavioural Intention in Rural Banking. Invertis Journal of Management, 1(1), 13-26.
Voorveld, H.A.M., Neijens, P.C., & Smit, E.G. (2009). Consumers & apos; responses to brand websites: an interdisciplinary review. Internet Research, 19(5), 535–565.
Torres-Moraga, E., V?squez-Parraga, A.Z., & Zamora-Gonz?lez, J. (2008). Customer satisfaction and loyalty: start with the product, culminate with the brand. Journal of Consumer Marketing, 25(5), 302–313.
Wang, C.Y., & Wu, L.W. (2012). Customer loyalty and the role of relationship length. Managing Service Quality, 22(1), 58-74.
Athanassopoulou, P., & Johne, A. (2004). Effective communication with lead customers in developing new banking products. The International Journal of Bank Marketing, 22(2), 100-125.
Casal?, L.V., Flavi?n, C., & Guinal?u, M. (2008). The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services. The International Journal of Bank Marketing, 26(6), 399-417.
Cheung, C.M.K., Lee, M.K.O., & Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research, 18(3), 229-247.
de Matos, C.A., Henrique, J.L., & de Rosa, F. (2009). The different roles of switching costs on the satisfaction-loyalty relationship. International Journal of Bank Marketing, 27(7), 506-523.
Dholakia, R.R., & Zhao, M. (2010). Effects of online store attributes on customer satisfaction and repurchase intentions. International Journal of Retail & Distribution Management, 38(7), 482-496.
Dimitriadis, S., & Stevens, E. (2008). Integrated customer relationship management for service activities: An internal/external gap model. Managing Service Quality, 18(5), 496-511.
Espejel, J., Fandos, C., & Flavi?n, C. (2008). Consumer satisfaction: A key factor of consumer loyalty and buying intention of a PDO food product. British Food Journal, 110(9), 865-881.
Ghose, K. (2009). Internal brand equity defines customer experience. Direct Marketing: An International Journal, 3(3), 177-185.
Law, R., & Bai, B. (2008). How do the preferences of online buyers and browsers differ on the design and content of travel websites? International Journal of Contemporary Hospitality Management, 20(4), 388-400.
Longart, P. (2010). What drives word-of-mouth in restaurants? International Journal of Contemporary Hospitality Management , 22(1), 121-128 .
Kassim, N., & Abdullah, N. A. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: A cross cultural analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351-371
Mcmullan, R., & Gilmore, A. (2008). Customer loyalty: an empirical study. European Journal of Marketing, 42(9-10), 1084-1094.
Mu?oz-Leiva, F., Luque-Mart?nez, T., & S?nchez-Fern?ndez, J. (2010). How to improve trust toward electronic banking. Online Information Review, 34(6), 907-934.
O’Reilly, K., & Marx, S. (2011). How young, technical consumers assess online WOM credibility. Qualitative Market Research: An International Journal, 14(4), 330-359.
Sheng, T., & Liu, C. (2010). An empirical study on the effect of e-service quality on online customer satisfaction and loyalty. Nankai Business Review, 1(3), 273-283.
Setthasakko, W. (2009). Barriers to implementing corporate environmental responsibility in Thailand: A qualitative approach. International Journal of Organizational Analysis, 17(3), 169-183.
Sweeney, J.C., Soutar, G.N., & Mazzarol, T. (2012). Word of mouth: measuring the power of individual messages. European Journal of Marketing, 46(1/2), 237-257.
Vanniarajan, T., & Gurunathan, P. (2009). Service Quality, Customer Satisfaction and Behavioural Intention in Rural Banking. Invertis Journal of Management, 1(1), 13-26.
Voorveld, H.A.M., Neijens, P.C., & Smit, E.G. (2009). Consumers & apos; responses to brand websites: an interdisciplinary review. Internet Research, 19(5), 535–565.
Torres-Moraga, E., V?squez-Parraga, A.Z., & Zamora-Gonz?lez, J. (2008). Customer satisfaction and loyalty: start with the product, culminate with the brand. Journal of Consumer Marketing, 25(5), 302–313.
Wang, C.Y., & Wu, L.W. (2012). Customer loyalty and the role of relationship length. Managing Service Quality, 22(1), 58-74.