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Growing Science » International Journal of Data and Network Science » The effect of artificial intelligence capability on patient satisfaction

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International Journal of Data and Network Science

ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print)
Quarterly Publication
Volume 8 Issue 3 pp. 1429-1436 , 2024

The effect of artificial intelligence capability on patient satisfaction Pages 1429-1436 Right click to download the paper Download PDF

Authors: Badrea Al Oraini

DOI: 10.5267/j.ijdns.2024.3.022

Keywords: Artificial intelligence capability, Machine learning capability, Expert systems capability, Healthcare industry, Patient satisfaction, KSA

Abstract: The study aims at exploring the effect of artificial intelligence as measured by machine learning capability and expert systems capability on patient satisfaction. As informant participants, medical staff workers in healthcare institutions in KSA comprise the population of the study. Hence, a sample consisting of 300 participants was used to gather research data via a questionnaire developed based on previous works. By means of Smart PLS 3.0 software, the results indicate that both machine learning and expert systems have significant effects on patient satisfaction. The study concluded that artificial intelligence capability is a cornerstone of patient satisfaction. such a statement encompasses theoretical and empirical implications as stated at the end of this study.

How to cite this paper
Oraini, B. (2024). The effect of artificial intelligence capability on patient satisfaction.International Journal of Data and Network Science, 8(3), 1429-1436.

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Journal: International Journal of Data and Network Science | Year: 2024 | Volume: 8 | Issue: 3 | Views: 1522 | Reviews: 0

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