How to cite this paper
Alzoubi, S & Zoubi, M. (2023). Exploring the relationship between robot employees' perceptions and robot-induced unemployment under COVID-19 in the Jordanian hospitality sector.International Journal of Data and Network Science, 7(4), 1563-1572.
Refrences
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Brynjolfsson, E., McAfee, A., & Cummings, J. (2014). The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies, W. W. Norton & Company, New York, NY.
Civelek, M., & Pehlivanoglu, C. (2020). Technological unemployment anxiety scale development.
Collins, R., Cobanoglu, C., Bilgihan, A., & Berezi, K. (2017). Hospitality Information Technology: Learning How to Use it, eighth ed., Kendall/Hunt Publishing Co, Dubuque, IA, pp. 413–449 (Chapter 12): Automation and Robotics in the Hospitality Industry.
De Graaf, M. M., & Allouch, S. B. (2013). Exploring influencing variables for the acceptance of social robots. Robotics and autonomous systems, 61(12), 1476-1486.
Driessen, C., & Heutinck, L. F. (2015). Cows desiring to be milked? Milking robots and the co-evolution of ethics and technology on Dutch dairy farms. Agriculture and Human Values, 32(1), 3-20.
Du, Y., & Wei, X. (2022). Technological change and unemployment: evidence from China. Applied Economics Letters, 29(9), 851-854.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable and measurement error. Journal of Marketing Research, 18(1), 39-50.
Gajdos, I., & Marcis, M. (2019). Artificial intelligence tools for smart tourism development. Computer Science On-line Conference, Springer.
Granulo, A., Fuchs, C., & Puntoni, S. (2019). Psychological reactions to human versus robotic job replacement. Nature human behaviour, 3(10), 1062-1069.
Gretzel, U. (2016). The new technologies tsunami in the hotel industry, in: M. Ivanova, S. Ivanov, V. Magnini (Eds.), Routledge Handbook of Hotel Chain Management (pp. 490–497), Routledge, London.
Hair et al. (2017). Covariance-Based Structural Equation Modeling in the Journal of Advertising: Review and Recommen-dations. Journal of Advertising, 46(1), 163–177.
Huang, T. (2022). What Affects the Acceptance and Use of Hotel Service Robots by Elderly Customers? Sustainability, 14, 16102. https://doi.org/10.3390/ su142316102.
Ivanov, S., & Webster, C. (2019). Perceived appropriateness and intention to use service robots in tourism, Information and Communication Technologies in Tourism, Springer, Cham, pp. 237-248.
Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.
Kazandzhieva, V., & Filipova, H. (2019). Customer attitudes toward robots in travel, tourism, and hospitality: a conceptu-al framework. Robots, artificial intelligence, and service automation in travel, tourism and hospitality. Emerald Pub-lishing Limited.
Keynes, M. (1930). Economic Possibilities for Our Grandchildren, in The Collected Writings of John Maynard Keynes, Vol. IX, Essays in Persuasion. Cambridge: The Royal Economic Society, 321–332.
Kim, S. S., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in ho-tels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 102795.
Kolesar, M. B., & Galbraith, R. W. (2000). A services‐marketing perspective on e‐retailing: implications for e‐retailers and directions for further research. Internet Research, 10(5), 424-438.
Koo, B., Curtis, C., & Ryan, B. (2021). Examining the impact of artificial intelligence on hotel employees through job in-security perspectives. International Journal of Hospitality Management, 95, 102763.
Koumelis, S. (2020). Contactless top theme among influencer conversations in hospitality industry on Twitter amid Covid-19. Retrieved from. doi:The Travel Daily News. https://www.traveldailynews.asia/contactless-top-theme-among-influencer-conversationsin-
Kuo, C. M., Chen, L. C., & Tseng, C. Y. (2017). Investigating an innovative service with hospitality robots. International Journal of Contemporary Hospitality Management, 29(5), 1305-1321.
Lin, T. Y., Wu, K. R., Chen, Y. S., Huang, W. H., & Chen, Y. T. (2021). Takeout service automation with trained robots in the pandemic-transformed catering business. IEEE Robotics and Automation Letters, 6(2), 903-910.
Lu, L., Cai, R., & Gursoy, D. (2019). Developing and validating a service robot integration willingness scale. Internation-al Journal of Hospitality Management, 80, 36-51.
Luhmann, N. (1979). Trust and Power. John Wiley and Sons: Chichester, UK, .
Luo, J. M., Vu, H. Q., Li, G., & Law, R. (2021). Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews. International Journal of Hospitality Management, 98, 103032.
Mukherjee, S., Baral, M. M., Venkataiah, C., Pal, S. K., & Nagariya, R. (2021). Service robots are an option for contact-less services due to the COVID-19 pandemic in the hotels. Decision, 48(4), 445-460.
Murphy, J., Hofacker, C., & Gretzel, U. (2017). Dawning of the age of robots in hospitality and tourism: Challenges for teaching and research. European Journal of Tourism Research, 15(2017), 104-111.
Omar, M., Ali, A., Cihan, C., Arasli, H., & Kayode, K. (2022). Employees’ perception of robots and robot-induced unem-ployment in hospitality industry under COVID-19 pandemic. International Journal of Hospitality Management 107 103336, 25(1), 2-11. doi:https://doi.org/10.1016/j.ijhm.2022.103336
Park, S., & Stangl, B. (2020). Augmented reality experiences and sensation seeking. Tourism Management, 77, 104023.
Parvez, M. O., Arasli, H., Ozturen, A., Lodhi, R. N., & Ongsakul, V. (2022). Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model. Journal of Hospitality and Tourism Technology, 13(2), 240-263.
Parvez, M. O. (2020). Use of machine learning technology for tourist and organizational services: high-tech innovation in the hospitality industry. Journal of Tourism Futures, 7(2), 240-244.
Pol, E., & Reveley, J. (2017). Robot induced technological unemployment: Towards a youth-focused coping strategy. Psy-chosociological Issues in Human Resource Management, 5(2), 169-186.
Rantanen, T., Lehto, P., Vuorinen, P., & Coco, K. (2018). The adoption of care robots in home care—A survey on the atti-tudes of Finnish home care personnel. Journal of clinical nursing, 27(9-10), 1846-1859.
Samala, N., Katkam, B. S., Bellamkonda, R. S., & Rodriguez, R. V. (2020). Impact of AI and robotics in the tourism sec-tor: a critical insight. Journal of tourism futures, 8(1), 73-87.
Schiffman, L., & Kanuk, L. (1991). Consumer Behavior. 4th ed.; Prentice-Hall: London, UK, 1991.
Schommer, E., Patel, V. R., Mouraviev, V., Thomas, C., & Thiel, D. D. (2017). Diffusion of robotic technology into uro-logic practice has led to improved resident physician robotic skills. Journal of surgical education, 74(1), 55-60.
Seo, K. H., & Lee, J. H. (2021). The emergence of service robots at restaurants: Integrating trust, perceived risk, and satis-faction. Sustainability, 13(8), 4431. https://doi.org/10.3390/su13084431.
Sohn, H. K., Lee, T. J., & Yoon, Y. S. (2016). Relationship between perceived risk, evaluation, satisfaction, and behavioral intention: A case of local-festival visitors. Journal of Travel & Tourism Marketing, 33(1), 28-45.
Technavio, A. (2022). Hospitality Robots Market by End-user and Geography - Forecast and Analysis 2022–2026. Availa-ble at 〈https://www.technavio.com/report/hospitality-robots-market industry-analysis.
Tung, V. W. S., & Law, R. (2017). The potential for tourism and hospitality experience research in human-robot interac-tions. International Journal of Contemporary Hospitality Management, 29(10), 2498-2513.
Tussyadiah, I. P., & Park, S. (2018). Consumer evaluation of hotel service robots. In Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018 (pp. 308-320). Springer International Publishing.
Ukpabi, D. C., Aslam, B., & Karjaluoto, H. (2019). Chatbot adoption in tourism services: A conceptual exploration. In Ro-bots, artificial intelligence, and service automation in travel, tourism and hospitality (pp. 105-121). Emerald Publish-ing Limited.
Van Looy, A. (2020). Adding intelligent robots to business processes: a dilemma analysis of employees’ attitudes. In Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings 18 (pp. 435-452). Springer International Publishing.
Vatan, A., & Dogan, S. (2021). What do hotel employees think about service robots? A qualitative study in Turkey. Tour-ism Management Perspectives, 37, 100775.
Wang, X. V., & Wang, L. (2021). A literature survey of the robotic technologies during the COVID-19 pandemic. Journal of Manufacturing Systems, 60, 823-836.
Wang, Y., Wang, S., Wang, J., Wei, J., & Wang, C. (2020). An empirical study of consumers’ intention to use ride-sharing services: using an extended technology acceptance model. Transportation, 47, 397-415.
Weiten, W. (2004). Psychology: themes and variations. 6th ed. Thomson Wadsworth, California.
Xu, S., Stienmetz, J., & Ashton, M. (2020). How will service robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality Management, 32(6), 2217-2237.
Zemke, D. M. V., Tang, J., Raab, C., & Kim, J. (2020). How to build a better robot... for quick-service restaurants. Journal of Hospitality & Tourism Research, 44(8), 1235-1269.
Zhao, Y. (2022). Study on the relationship of leisure sports tourism with the health of the elderly. Revista Brasileira de Medicina do Esporte, 28, 432-435.
Zhong, L., Sun, S., Law, R., & Zhang, X. (2020). Impact of robot hotel service on consumers’ purchase intention: a control experiment. Asia Pacific Journal of Tourism Research, 25(7), 780-798.
Brynjolfsson, E., McAfee, A., & Cummings, J. (2014). The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies, W. W. Norton & Company, New York, NY.
Civelek, M., & Pehlivanoglu, C. (2020). Technological unemployment anxiety scale development.
Collins, R., Cobanoglu, C., Bilgihan, A., & Berezi, K. (2017). Hospitality Information Technology: Learning How to Use it, eighth ed., Kendall/Hunt Publishing Co, Dubuque, IA, pp. 413–449 (Chapter 12): Automation and Robotics in the Hospitality Industry.
De Graaf, M. M., & Allouch, S. B. (2013). Exploring influencing variables for the acceptance of social robots. Robotics and autonomous systems, 61(12), 1476-1486.
Driessen, C., & Heutinck, L. F. (2015). Cows desiring to be milked? Milking robots and the co-evolution of ethics and technology on Dutch dairy farms. Agriculture and Human Values, 32(1), 3-20.
Du, Y., & Wei, X. (2022). Technological change and unemployment: evidence from China. Applied Economics Letters, 29(9), 851-854.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable and measurement error. Journal of Marketing Research, 18(1), 39-50.
Gajdos, I., & Marcis, M. (2019). Artificial intelligence tools for smart tourism development. Computer Science On-line Conference, Springer.
Granulo, A., Fuchs, C., & Puntoni, S. (2019). Psychological reactions to human versus robotic job replacement. Nature human behaviour, 3(10), 1062-1069.
Gretzel, U. (2016). The new technologies tsunami in the hotel industry, in: M. Ivanova, S. Ivanov, V. Magnini (Eds.), Routledge Handbook of Hotel Chain Management (pp. 490–497), Routledge, London.
Hair et al. (2017). Covariance-Based Structural Equation Modeling in the Journal of Advertising: Review and Recommen-dations. Journal of Advertising, 46(1), 163–177.
Huang, T. (2022). What Affects the Acceptance and Use of Hotel Service Robots by Elderly Customers? Sustainability, 14, 16102. https://doi.org/10.3390/ su142316102.
Ivanov, S., & Webster, C. (2019). Perceived appropriateness and intention to use service robots in tourism, Information and Communication Technologies in Tourism, Springer, Cham, pp. 237-248.
Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.
Kazandzhieva, V., & Filipova, H. (2019). Customer attitudes toward robots in travel, tourism, and hospitality: a conceptu-al framework. Robots, artificial intelligence, and service automation in travel, tourism and hospitality. Emerald Pub-lishing Limited.
Keynes, M. (1930). Economic Possibilities for Our Grandchildren, in The Collected Writings of John Maynard Keynes, Vol. IX, Essays in Persuasion. Cambridge: The Royal Economic Society, 321–332.
Kim, S. S., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in ho-tels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 102795.
Kolesar, M. B., & Galbraith, R. W. (2000). A services‐marketing perspective on e‐retailing: implications for e‐retailers and directions for further research. Internet Research, 10(5), 424-438.
Koo, B., Curtis, C., & Ryan, B. (2021). Examining the impact of artificial intelligence on hotel employees through job in-security perspectives. International Journal of Hospitality Management, 95, 102763.
Koumelis, S. (2020). Contactless top theme among influencer conversations in hospitality industry on Twitter amid Covid-19. Retrieved from. doi:The Travel Daily News. https://www.traveldailynews.asia/contactless-top-theme-among-influencer-conversationsin-
Kuo, C. M., Chen, L. C., & Tseng, C. Y. (2017). Investigating an innovative service with hospitality robots. International Journal of Contemporary Hospitality Management, 29(5), 1305-1321.
Lin, T. Y., Wu, K. R., Chen, Y. S., Huang, W. H., & Chen, Y. T. (2021). Takeout service automation with trained robots in the pandemic-transformed catering business. IEEE Robotics and Automation Letters, 6(2), 903-910.
Lu, L., Cai, R., & Gursoy, D. (2019). Developing and validating a service robot integration willingness scale. Internation-al Journal of Hospitality Management, 80, 36-51.
Luhmann, N. (1979). Trust and Power. John Wiley and Sons: Chichester, UK, .
Luo, J. M., Vu, H. Q., Li, G., & Law, R. (2021). Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews. International Journal of Hospitality Management, 98, 103032.
Mukherjee, S., Baral, M. M., Venkataiah, C., Pal, S. K., & Nagariya, R. (2021). Service robots are an option for contact-less services due to the COVID-19 pandemic in the hotels. Decision, 48(4), 445-460.
Murphy, J., Hofacker, C., & Gretzel, U. (2017). Dawning of the age of robots in hospitality and tourism: Challenges for teaching and research. European Journal of Tourism Research, 15(2017), 104-111.
Omar, M., Ali, A., Cihan, C., Arasli, H., & Kayode, K. (2022). Employees’ perception of robots and robot-induced unem-ployment in hospitality industry under COVID-19 pandemic. International Journal of Hospitality Management 107 103336, 25(1), 2-11. doi:https://doi.org/10.1016/j.ijhm.2022.103336
Park, S., & Stangl, B. (2020). Augmented reality experiences and sensation seeking. Tourism Management, 77, 104023.
Parvez, M. O., Arasli, H., Ozturen, A., Lodhi, R. N., & Ongsakul, V. (2022). Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model. Journal of Hospitality and Tourism Technology, 13(2), 240-263.
Parvez, M. O. (2020). Use of machine learning technology for tourist and organizational services: high-tech innovation in the hospitality industry. Journal of Tourism Futures, 7(2), 240-244.
Pol, E., & Reveley, J. (2017). Robot induced technological unemployment: Towards a youth-focused coping strategy. Psy-chosociological Issues in Human Resource Management, 5(2), 169-186.
Rantanen, T., Lehto, P., Vuorinen, P., & Coco, K. (2018). The adoption of care robots in home care—A survey on the atti-tudes of Finnish home care personnel. Journal of clinical nursing, 27(9-10), 1846-1859.
Samala, N., Katkam, B. S., Bellamkonda, R. S., & Rodriguez, R. V. (2020). Impact of AI and robotics in the tourism sec-tor: a critical insight. Journal of tourism futures, 8(1), 73-87.
Schiffman, L., & Kanuk, L. (1991). Consumer Behavior. 4th ed.; Prentice-Hall: London, UK, 1991.
Schommer, E., Patel, V. R., Mouraviev, V., Thomas, C., & Thiel, D. D. (2017). Diffusion of robotic technology into uro-logic practice has led to improved resident physician robotic skills. Journal of surgical education, 74(1), 55-60.
Seo, K. H., & Lee, J. H. (2021). The emergence of service robots at restaurants: Integrating trust, perceived risk, and satis-faction. Sustainability, 13(8), 4431. https://doi.org/10.3390/su13084431.
Sohn, H. K., Lee, T. J., & Yoon, Y. S. (2016). Relationship between perceived risk, evaluation, satisfaction, and behavioral intention: A case of local-festival visitors. Journal of Travel & Tourism Marketing, 33(1), 28-45.
Technavio, A. (2022). Hospitality Robots Market by End-user and Geography - Forecast and Analysis 2022–2026. Availa-ble at 〈https://www.technavio.com/report/hospitality-robots-market industry-analysis.
Tung, V. W. S., & Law, R. (2017). The potential for tourism and hospitality experience research in human-robot interac-tions. International Journal of Contemporary Hospitality Management, 29(10), 2498-2513.
Tussyadiah, I. P., & Park, S. (2018). Consumer evaluation of hotel service robots. In Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018 (pp. 308-320). Springer International Publishing.
Ukpabi, D. C., Aslam, B., & Karjaluoto, H. (2019). Chatbot adoption in tourism services: A conceptual exploration. In Ro-bots, artificial intelligence, and service automation in travel, tourism and hospitality (pp. 105-121). Emerald Publish-ing Limited.
Van Looy, A. (2020). Adding intelligent robots to business processes: a dilemma analysis of employees’ attitudes. In Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings 18 (pp. 435-452). Springer International Publishing.
Vatan, A., & Dogan, S. (2021). What do hotel employees think about service robots? A qualitative study in Turkey. Tour-ism Management Perspectives, 37, 100775.
Wang, X. V., & Wang, L. (2021). A literature survey of the robotic technologies during the COVID-19 pandemic. Journal of Manufacturing Systems, 60, 823-836.
Wang, Y., Wang, S., Wang, J., Wei, J., & Wang, C. (2020). An empirical study of consumers’ intention to use ride-sharing services: using an extended technology acceptance model. Transportation, 47, 397-415.
Weiten, W. (2004). Psychology: themes and variations. 6th ed. Thomson Wadsworth, California.
Xu, S., Stienmetz, J., & Ashton, M. (2020). How will service robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality Management, 32(6), 2217-2237.
Zemke, D. M. V., Tang, J., Raab, C., & Kim, J. (2020). How to build a better robot... for quick-service restaurants. Journal of Hospitality & Tourism Research, 44(8), 1235-1269.
Zhao, Y. (2022). Study on the relationship of leisure sports tourism with the health of the elderly. Revista Brasileira de Medicina do Esporte, 28, 432-435.
Zhong, L., Sun, S., Law, R., & Zhang, X. (2020). Impact of robot hotel service on consumers’ purchase intention: a control experiment. Asia Pacific Journal of Tourism Research, 25(7), 780-798.