How to cite this paper
Awashreh, R., Hamid, A., Mohamed, B & Farsi, H. (2024). The impact of logistics management on logistics service performance: A study on maritime transportation services in Oman.Uncertain Supply Chain Management, 12(4), 2113-2122.
Refrences
Abdulla, M. F. M. H., & Musa, H. (2021). Mediation model of logistics service supply chain (LSSC) factors affecting organisational performance. International Journal of Sustainable Construction Engineering and Technology, 12(5), 294-310.
Al-Arabi, B., Ayman, B., & Hatem, R. (2022). The reality and challenges of maritime transport in Arab countries. A case study of a group of Arab countries. [MA thesis, University of Shahid Hama Lakhdar in El Oued].
Aloui, N., Hamani, N., Derrouiche, R., & Delahoche, L. (2021). Systematic literature review on collaborative sustainable transportation: Overview, analysis and perspectives. Transportation Research Interdisciplinary Perspectives, 9. https://doi.org/10.1016/j.trip.2020.100291
Al-Wahaibi, H. (2019). Logistics Hubs in Oman and Political Uncertainty in the Gulf. Contemporary Review of the Middle East, 6(2), 109-153. https://doi.org/10.1177/2347798919832694
Amin, H., & Shahwan, T. (2020). Logistics management requirements and logistics performance efficiency: The role of logistics management practices - Evidence from Egypt. International Journal of Logistics Systems and Management, 35(1), 1. https://doi.org/10.1504/ijlsm.2020.103859
Berawi, M., Miraj, M., & Perdana, M. (2023). Developing sustainable cities to improve citizens' quality of life and well-being. CSID Journal of Infrastructure Development, 6(1), 1-3. DOI: 10.7454/jid.v6.i1.1088
Bin Khatem, H. (2021). The effectiveness of logistics management in improving the organization's competitiveness: Case study Guedila Mineral Water Corporation – Biskra. [Master's thesis, Mohamed Khidir University, College of Economic, Commercial and Management Sciences].
Buzu, A. (2021). The effect of Warehousing Management on Warehouse Performance. Available at SSRN 3951785.
Cheng, J. (2022). Sustainable Competitive Advantage Analysis and Recommendations for Dell Company to Achieve Success. Open Journal of Social Sciences, 10, 486-497. DOI: 10.4236/jss.2022.1012033
Cheung, C. M. K., & Lee, M. K. O. (2010). A theoretical model of intentional social action in online social networks. Decision Support Systems, 49(1), 24-30. https://doi.org/10.1016/j.dss.2009.12.006
Ding, Y., Ge, Y., Liu, Y., & Zhang, Y. (2022). Logistics performance and export competitiveness: Evidence from China. Transportation Research Part A: Policy and Practice, 156, 1-14.
Elti, F., Allouhi, A., & Tabet Aoul, K. A. (2023). Transition paths towards a sustainable transportation system: A literature review. Sustainability, 15(21), 15457. https://doi.org/10.3390/su152115457
Geng, R., Mansouri, S. A., & Aktas, E. (2017). The relationship between green supply chain management and performance: A meta-analysis of empirical evidences in Asian emerging economies. International Journal of Production Economics, 183, 245-258.
Georg, F. (2013). The Impact of Logistics Management on Customer Satisfaction Case study on Pacific International Lines-Jordan. Master Thesis. (meu.edu.jo)
Ghoumrassi, A., & Tigu, G. (2017). The Impact of Logistics Management in Customer Satisfaction. In Proceedings of the 11th International Conference on Business Excellence (pp. 293-296). https://doi.org/10.1515/picbe-2017-0031
Hair J. F., JR., Black, W. C., Babin, , B. J., & Andwesen, R. E., (2010). Mutilvariate data analysis (7th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. 280
Haj, M. (2016). Marketing Logistics Activities, Material Supply and Distribution. Alexandria University House.
Hamid, A. A., & Ibrahim, S. B. (2015). Investigation into the relationship between Supply Chain Management practices and Supply Chain Performance efficiency. Sudan Journal of Science and Technology, 16(1), 49-67. D: 020141353 www.ijsr.net
Hamid, A. A., Yousif, A. B. A. N., Rahman, N. S. F. A., & Alshareef, S. D. K. (2021). Supplier relationship management quality and marketing performance: Does strategy matter? Polish Journal of Management Studies, 24. DOI: 10.17512/pjms.2021.24.2.09
Hosseinzadeh Lotfi, F., Allahviranloo, T., Shafiee, M., & Saleh, H. (2023). Supply Chain Management. In: Supply Chain Performance Evaluation. Studies in Big Data, 122, Springer, Cham. https://doi.org/10.1007/978-3-031-28247-8_1
Ibrahim, S. B., & Hamid, A. A. (2014). Supply chain management practices and supply chain performance effectiveness. International Journal of Science and Research, 3(8), 187-195.
Irak, G., & Şen, H. (2021). Analysis of the effects of logistics costs and logistics performance on firm and export performance. Muhasebe Ve Vergi Uygulamaları Dergisi, 14(3), 1109–1131. https://doi.org/10.29067/muvu.901392
Islam, M. R., Monjur, M. E. I., & Akon, T. (2023). Supply chain management and logistics: How important interconnection is for business success. Open Journal of Business and Management, 1(1), Article 39. https://doi.org/10.4236/ojbm.2023.115139
Jodlbauer, H., Brunner, M., Bachmann, N., Tripathi, S., & Thürer, M. (2023). Supply Chain Management: A Structured Narrative Review of Current Challenges and Recommendations for Action. Logistics, 7(4), 70. https://doi.org/10.3390/logistics7040070
Justavino-Castillo, M. E., Gil-Saura, I., & Fuentes-Blasco, M. (2023). Managing sustainable practices and logistics value to improve customer loyalty: Importers vs. freight forwarders. WMU Journal of Maritime Affairs, 22, 479–507. https://doi.org/10.1007/s13437-
Khader, K. (2015). Quality Management, Dar Al-Masirah for Publishing and Distribution. 1st ed., Amman.
Khalaf, M. A., & Mokadem, M. Y. E. (2019). The relationship between internal integration and manufacturing flexibility in the Egyptian industry. International Journal of Quality and Service Sciences, 11(1), 16-33.
Koster, R. (2022). Warehousing 2030. Global logistics and supply chain strategies for the 2020s: Vital skills for the next generation, 243-260.DOI 10.1007/978-3-030-95764-3_14
Larson, P. (2021). Relationships between Logistics Performance and Aspects of Sustainability: A Cross-Country Analysis. Sustainability, 13(2), 623.
Lenny Koh, S. C., Demirbag, M., Bayraktar, E., Tatoglu, E., & Zaim, S. (2007). The impact of supply chain management practices on performance of SMEs. Industrial Management & Data Systems, 107(1), 103-124.
Luttermann, S., Kotzab, H., & Halaszovich, T. (2020). The impact of logistics performance on exports, imports and foreign direct investment. World Review of Intermodal Transportation Research, 9(1), 27-46.
Massoudi, A. H. (2018). Achieving competitive advantage by using supply chain strategies. International Journal of Supply Chain Management, 7(4), 22-29.
Nilsson, F. (2019). A complexity perspective on logistics management: Rethinking assumptions for the sustainability era. The International Journal of Logistics Management, 30(3), 681-698. https://doi.org/10.1108/IJLM-06-2019-0168
Nitin, R., Achari, A., & Choudhary, S. (2023). Enhancing customer loyalty through quality of service: Effective strategies to improve customer satisfaction, experience, relationship, and engagement. International Research Journal of Modernization in Engineering Technology and Science, 5(5), 427-452. DOI: 10.56726/IRJMETS38104
Nour El-Din, Kabashi, Muhammad Hamed, Sayed Ahmed, & Omari Ali. (2019). The impact of integrating logistics management services on achieving customer satisfaction. Studies Campus, Al-Nilein University, Issue 52, Sudan.
Oyama, Y., Fukuda, D., Imura, N., & Nishinari, K. (2024). Do people really want fast and precisely scheduled delivery? E-commerce customers' valuations of home delivery timing. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2024.103711
Politis, Y., Giovanis, A., & Binioris, S. (2014). Logistics service quality and its effects on customer satisfaction in the manufacturing companies' supply chains: Empirical evidence from Greece. Journal of Modelling in Management, 9(2), 215-237.
Rane, N., Achari, A., & Choudhary, S. (2023). Enhancing customer loyalty through quality of services: Effective strategies to improve customer satisfaction, experience, relationship, and engagement. International Research Journal of Modernization in Engineering Technology and Science. DOI: https://www.doi.org/10.56726/IRJMETS38104
Ristovska, N., Kozuharov, S., & Petkovski, V. (2017). The Impact of Logistics Management Practices on Company’s Performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 245–252. DOI: 10.6007/IJARAFMS/v7-i1/2649
Shamsuzzoha, A. H. M., Addo-Tenkorang, R., Phuong, D., & Helo, P. (2011, July). Logistics tracking: An implementation issue for delivery network. In 2011 Proceedings of PICMET'11: Technology Management in the Energy Smart World (PICMET) (pp. 1-10). IEEE.
Stank, T. P., Keller, S. B., & Daugherty, P. J. (2003). Supply chain collaboration and logistical service performance. Journal of Business Logistics, 24(1), 1–22.
Sukati, I., Hamid, A. B., Baharun, R., & Yusoff, R. M. (2012). The study of supply chain management strategy and practices on supply chain performance. Procedia-Social and Behavioral Sciences, 40, 225-233.
Thai, V. (2008). Service quality in maritime transport: Conceptual model and empirical evidence. Asia Pacific Journal of Marketing and Logistics, 20(4), 493-518. https://doi.org/10.1108/13555850810909777
Tien, N. H., Anh, D. B. H., & Thuc, T. D. (2019). Global supply chain and logistics management.
Umair, A. S., Zhang, W., Zhengtao, H., & Ul Haq, S. A. (2019). Impact of Logistics Management on Customer Satisfaction: A Case of Retail Stores of Islamabad and Rawalpindi. American Journal of Industrial and Business Management, 9(8), 1723-1752, doi:10.4236/ajibm.2019.98113.
Venetis, K. A., & Ghauri, P. N. (2004). Service quality and customer retention: Building long-term relationships. European Journal of Marketing, 38(11/12), 1577-1598.
Waiyawuththanapoom, P., & Wararatchai, P. (2021). Supply Chain Management and Logistics Service Competency Influencing Logistics Performance of Palm Oil Entrepreneurs in Southern Thailand. International Journal of Entrepreneurship, 25(4), 9264.
Yorulmaz, M., & Birgün, S. (2017). Maritime transport logistics service capabilities impact on customer service and financial performance: An application in the Turkish maritime sector. Journal of Business Research - Turk, 3(9), 468-486. https://doi.org/10.20491/isarder.2017.309
Al-Arabi, B., Ayman, B., & Hatem, R. (2022). The reality and challenges of maritime transport in Arab countries. A case study of a group of Arab countries. [MA thesis, University of Shahid Hama Lakhdar in El Oued].
Aloui, N., Hamani, N., Derrouiche, R., & Delahoche, L. (2021). Systematic literature review on collaborative sustainable transportation: Overview, analysis and perspectives. Transportation Research Interdisciplinary Perspectives, 9. https://doi.org/10.1016/j.trip.2020.100291
Al-Wahaibi, H. (2019). Logistics Hubs in Oman and Political Uncertainty in the Gulf. Contemporary Review of the Middle East, 6(2), 109-153. https://doi.org/10.1177/2347798919832694
Amin, H., & Shahwan, T. (2020). Logistics management requirements and logistics performance efficiency: The role of logistics management practices - Evidence from Egypt. International Journal of Logistics Systems and Management, 35(1), 1. https://doi.org/10.1504/ijlsm.2020.103859
Berawi, M., Miraj, M., & Perdana, M. (2023). Developing sustainable cities to improve citizens' quality of life and well-being. CSID Journal of Infrastructure Development, 6(1), 1-3. DOI: 10.7454/jid.v6.i1.1088
Bin Khatem, H. (2021). The effectiveness of logistics management in improving the organization's competitiveness: Case study Guedila Mineral Water Corporation – Biskra. [Master's thesis, Mohamed Khidir University, College of Economic, Commercial and Management Sciences].
Buzu, A. (2021). The effect of Warehousing Management on Warehouse Performance. Available at SSRN 3951785.
Cheng, J. (2022). Sustainable Competitive Advantage Analysis and Recommendations for Dell Company to Achieve Success. Open Journal of Social Sciences, 10, 486-497. DOI: 10.4236/jss.2022.1012033
Cheung, C. M. K., & Lee, M. K. O. (2010). A theoretical model of intentional social action in online social networks. Decision Support Systems, 49(1), 24-30. https://doi.org/10.1016/j.dss.2009.12.006
Ding, Y., Ge, Y., Liu, Y., & Zhang, Y. (2022). Logistics performance and export competitiveness: Evidence from China. Transportation Research Part A: Policy and Practice, 156, 1-14.
Elti, F., Allouhi, A., & Tabet Aoul, K. A. (2023). Transition paths towards a sustainable transportation system: A literature review. Sustainability, 15(21), 15457. https://doi.org/10.3390/su152115457
Geng, R., Mansouri, S. A., & Aktas, E. (2017). The relationship between green supply chain management and performance: A meta-analysis of empirical evidences in Asian emerging economies. International Journal of Production Economics, 183, 245-258.
Georg, F. (2013). The Impact of Logistics Management on Customer Satisfaction Case study on Pacific International Lines-Jordan. Master Thesis. (meu.edu.jo)
Ghoumrassi, A., & Tigu, G. (2017). The Impact of Logistics Management in Customer Satisfaction. In Proceedings of the 11th International Conference on Business Excellence (pp. 293-296). https://doi.org/10.1515/picbe-2017-0031
Hair J. F., JR., Black, W. C., Babin, , B. J., & Andwesen, R. E., (2010). Mutilvariate data analysis (7th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. 280
Haj, M. (2016). Marketing Logistics Activities, Material Supply and Distribution. Alexandria University House.
Hamid, A. A., & Ibrahim, S. B. (2015). Investigation into the relationship between Supply Chain Management practices and Supply Chain Performance efficiency. Sudan Journal of Science and Technology, 16(1), 49-67. D: 020141353 www.ijsr.net
Hamid, A. A., Yousif, A. B. A. N., Rahman, N. S. F. A., & Alshareef, S. D. K. (2021). Supplier relationship management quality and marketing performance: Does strategy matter? Polish Journal of Management Studies, 24. DOI: 10.17512/pjms.2021.24.2.09
Hosseinzadeh Lotfi, F., Allahviranloo, T., Shafiee, M., & Saleh, H. (2023). Supply Chain Management. In: Supply Chain Performance Evaluation. Studies in Big Data, 122, Springer, Cham. https://doi.org/10.1007/978-3-031-28247-8_1
Ibrahim, S. B., & Hamid, A. A. (2014). Supply chain management practices and supply chain performance effectiveness. International Journal of Science and Research, 3(8), 187-195.
Irak, G., & Şen, H. (2021). Analysis of the effects of logistics costs and logistics performance on firm and export performance. Muhasebe Ve Vergi Uygulamaları Dergisi, 14(3), 1109–1131. https://doi.org/10.29067/muvu.901392
Islam, M. R., Monjur, M. E. I., & Akon, T. (2023). Supply chain management and logistics: How important interconnection is for business success. Open Journal of Business and Management, 1(1), Article 39. https://doi.org/10.4236/ojbm.2023.115139
Jodlbauer, H., Brunner, M., Bachmann, N., Tripathi, S., & Thürer, M. (2023). Supply Chain Management: A Structured Narrative Review of Current Challenges and Recommendations for Action. Logistics, 7(4), 70. https://doi.org/10.3390/logistics7040070
Justavino-Castillo, M. E., Gil-Saura, I., & Fuentes-Blasco, M. (2023). Managing sustainable practices and logistics value to improve customer loyalty: Importers vs. freight forwarders. WMU Journal of Maritime Affairs, 22, 479–507. https://doi.org/10.1007/s13437-
Khader, K. (2015). Quality Management, Dar Al-Masirah for Publishing and Distribution. 1st ed., Amman.
Khalaf, M. A., & Mokadem, M. Y. E. (2019). The relationship between internal integration and manufacturing flexibility in the Egyptian industry. International Journal of Quality and Service Sciences, 11(1), 16-33.
Koster, R. (2022). Warehousing 2030. Global logistics and supply chain strategies for the 2020s: Vital skills for the next generation, 243-260.DOI 10.1007/978-3-030-95764-3_14
Larson, P. (2021). Relationships between Logistics Performance and Aspects of Sustainability: A Cross-Country Analysis. Sustainability, 13(2), 623.
Lenny Koh, S. C., Demirbag, M., Bayraktar, E., Tatoglu, E., & Zaim, S. (2007). The impact of supply chain management practices on performance of SMEs. Industrial Management & Data Systems, 107(1), 103-124.
Luttermann, S., Kotzab, H., & Halaszovich, T. (2020). The impact of logistics performance on exports, imports and foreign direct investment. World Review of Intermodal Transportation Research, 9(1), 27-46.
Massoudi, A. H. (2018). Achieving competitive advantage by using supply chain strategies. International Journal of Supply Chain Management, 7(4), 22-29.
Nilsson, F. (2019). A complexity perspective on logistics management: Rethinking assumptions for the sustainability era. The International Journal of Logistics Management, 30(3), 681-698. https://doi.org/10.1108/IJLM-06-2019-0168
Nitin, R., Achari, A., & Choudhary, S. (2023). Enhancing customer loyalty through quality of service: Effective strategies to improve customer satisfaction, experience, relationship, and engagement. International Research Journal of Modernization in Engineering Technology and Science, 5(5), 427-452. DOI: 10.56726/IRJMETS38104
Nour El-Din, Kabashi, Muhammad Hamed, Sayed Ahmed, & Omari Ali. (2019). The impact of integrating logistics management services on achieving customer satisfaction. Studies Campus, Al-Nilein University, Issue 52, Sudan.
Oyama, Y., Fukuda, D., Imura, N., & Nishinari, K. (2024). Do people really want fast and precisely scheduled delivery? E-commerce customers' valuations of home delivery timing. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2024.103711
Politis, Y., Giovanis, A., & Binioris, S. (2014). Logistics service quality and its effects on customer satisfaction in the manufacturing companies' supply chains: Empirical evidence from Greece. Journal of Modelling in Management, 9(2), 215-237.
Rane, N., Achari, A., & Choudhary, S. (2023). Enhancing customer loyalty through quality of services: Effective strategies to improve customer satisfaction, experience, relationship, and engagement. International Research Journal of Modernization in Engineering Technology and Science. DOI: https://www.doi.org/10.56726/IRJMETS38104
Ristovska, N., Kozuharov, S., & Petkovski, V. (2017). The Impact of Logistics Management Practices on Company’s Performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 245–252. DOI: 10.6007/IJARAFMS/v7-i1/2649
Shamsuzzoha, A. H. M., Addo-Tenkorang, R., Phuong, D., & Helo, P. (2011, July). Logistics tracking: An implementation issue for delivery network. In 2011 Proceedings of PICMET'11: Technology Management in the Energy Smart World (PICMET) (pp. 1-10). IEEE.
Stank, T. P., Keller, S. B., & Daugherty, P. J. (2003). Supply chain collaboration and logistical service performance. Journal of Business Logistics, 24(1), 1–22.
Sukati, I., Hamid, A. B., Baharun, R., & Yusoff, R. M. (2012). The study of supply chain management strategy and practices on supply chain performance. Procedia-Social and Behavioral Sciences, 40, 225-233.
Thai, V. (2008). Service quality in maritime transport: Conceptual model and empirical evidence. Asia Pacific Journal of Marketing and Logistics, 20(4), 493-518. https://doi.org/10.1108/13555850810909777
Tien, N. H., Anh, D. B. H., & Thuc, T. D. (2019). Global supply chain and logistics management.
Umair, A. S., Zhang, W., Zhengtao, H., & Ul Haq, S. A. (2019). Impact of Logistics Management on Customer Satisfaction: A Case of Retail Stores of Islamabad and Rawalpindi. American Journal of Industrial and Business Management, 9(8), 1723-1752, doi:10.4236/ajibm.2019.98113.
Venetis, K. A., & Ghauri, P. N. (2004). Service quality and customer retention: Building long-term relationships. European Journal of Marketing, 38(11/12), 1577-1598.
Waiyawuththanapoom, P., & Wararatchai, P. (2021). Supply Chain Management and Logistics Service Competency Influencing Logistics Performance of Palm Oil Entrepreneurs in Southern Thailand. International Journal of Entrepreneurship, 25(4), 9264.
Yorulmaz, M., & Birgün, S. (2017). Maritime transport logistics service capabilities impact on customer service and financial performance: An application in the Turkish maritime sector. Journal of Business Research - Turk, 3(9), 468-486. https://doi.org/10.20491/isarder.2017.309