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1.

The impact of logistics management on logistics service performance: A study on maritime transportation services in Oman Pages 2113-2122 Right click to download the paper Download PDF

Authors: Raed Awashreh, Abdelsalam Hamid, Badur Elgasim Mohamed, Hussein Al Farsi

DOI: 10.5267/j.uscm.2024.7.004

Keywords: Logistics management, Maritime transportation, Transportation service performance, Service quality, Customer satisfaction

Abstract:
This study aims to investigate the impact of logistic management on maritime transportation Service Performance in Oman. According to the resource-based view theory, firms with an inward organizational focus believe that performance stems from unique resources and capabilities specific to the firm. Based on this premise, successful companies aim to cultivate distinctive capabilities, often of intangible nature, to drive future competitiveness. This descriptive study examines the impact of logistic management on maritime transportation service performance. Based on a non- probability sample of 200 respondents from logistics and maritime transport service companies. The relationship between variables was analyzed using structural calculation modeling. The results showed that five out of the nine hypotheses were all positively and significantly supported (supply to services quality, transportation to cost, transportation to services quality, transportation to time and warehousing to cost). While the relationship between (supply to cost, supply to time, warehousing to service quality, warehousing to time) were not supported. The study focuses on the one maritime service provider in Oman, thus precluding the generalizability of findings to other logistics service or logistics areas.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 1101 | Reviews: 0

 

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