Inter-organizational communication plays an important role in promoting strategic collaboration among firms. It can improve productivity and increases collaboration among employees. In this paper, we present an empirical study to measure the role of inter-organizational communication on efficiency among administration employees who work for one the oldest banks in Iran, Bank Melli Iran. The study uses 380 full time employees who work for 28 different administration divisions of this bank. The survey uses a questionnaire consists of 19 questions about inter-organizational communication and 25 questions about efficiency of employees. The reliability of the survey has been approved using an initial survey and Cronbach alpha was calculated as 0.87, which is well above the minimum acceptable level. The result of our survey confirms there is a meaningful relationship between inter-organizational communication and efficiency of all administration employees who work for this bank. There is also a meaningful relationship between age and efficiency and the maximum efficiency belongs to people aged 31 to 40. According to our survey, men have more inter-organizational efficiency than women do. The result of our survey also confirms that positivism impacts more than other factors on efficiency. Among five effective factors, empathy has the most impact and responsiveness 6 efficiency dimensions.

Measuring technical efficiency of different industries plays an important role on making managerial decisions. In this paper, we present an empirical study to measure technical efficiencies of various industries based on two-digit ISIC classification method in Iran. The proposed model uses stochastic frontier analysis (SFA) and implements maximum likelihood estimation (MLE) to estimate the parameters. The proposed study gathers the necessary data from year 2001 to year 2008 and implemented two methods where the second method is an extended model by using energy as part of efficiency estimation. The results of the survey indicate that auto industry was the most productive sector followed by equipments and the paper industry was among inefficient sectors.

Measuring organization performance plays an important role for developing better strategic plans. In today & apos; s competitive environment, organizations attempt for the product quality or offering the service, delivery, reliability capability and the customer satisfaction. These properties are not measurable only by traditional financial criteria and we need a method, which could consider non-financial factors as well. The present study of this paper proposed a hybrid of balanced score card (BSC) and data envelopment analysis (DEA) method for an empirical study of banking sector. The study proposes a model for assessing the Tose`eTa`avon bank performance, which is an example of governmental credit and financial services institutes. The study determines different important factors associated with each four components of BSC and uses analytical hierarchy process to rank the measures. In each part of BSC implementation, we use DEA for ranking different units of bank and efficient and inefficient units are determined.

Measuring the relative efficiency is one of the most important issues among hospitals in today & apos; s economy. These days, we hear that cost reduction is a necessity for survival of business owners and one primary to reduce the expenditures is to increase relative efficiency. The proposed study of this paper first uses output oriented data envelopment analysis (DEA) to measure the relative efficiencies of nine hospitals. The proposed model uses four types of employee namely specialists, physicians, technicians and other staffs as input parameters. The model also uses the number of surgeries, hospitalized and radiography as the outputs of the proposed model. Since the implementation of DEA leads us to have more than one single efficient unit, we implement supper efficiency technique to measure the relative efficiency of efficient units.

To calculate the change in the values of efficiency and productivity of public hospitals in Greece during the period 2015 to 2019. The calculation of the efficiency values includes the technical, pure and scale efficiency using the window-DEA method and the productivity change using the Malmquist index. The source of the data used to calculate the change in the efficiency of Greek public hospitals is the statistical databases of the Greek Ministry of Health that have resulted from the collection of data through Information Systems in combination with data provided by the Greek Statistical Authority (ELSTAT). The design of the study was based on the realization of a Window DEA study and the calculation of the Malmquist index with its components. The study was designed to measure the change in efficiency and productivity but over a relatively long period of time. The data were obtained from the databases of both financial and operational data of Greek Public Hospitals held by the Greek Ministry of Health and located on the Ministry’s website. Also, additional data were requested and obtained from ELSTAT. The data were examined and those which were appropriate for the conduct of the study were selected. The technical efficiency of Greek hospitals follows a slightly upward trend with ups and downs. Their pure efficiency follows a steady course with ups and downs. Scale efficiency is on an upward course. Productivity exhibits an overall negligible change. The research’s fluctuation of the inputs and outputs determines the change in the values of efficiency and, in combination with technological change, of productivity. During the period under study, the best placement of Greek hospitals on the scale is achieved in terms of their size. Hospital management cannot achieve better utilization of resources. A parallel increase of some of the inputs and outputs prevents increase in the values of technical and pure efficiency. The change in efficiency constrains the change in productivity.

5S is a systematic technique used by organizations come from five Japanese words; Seiri (Sort), Seiton (Set in order), Seiso (Shine), Seiketsu(standardize) and Shitsuke (sustain). This system helps to organize a workplace for efficiency and decrease non value added activities and optimize quality and productivity through monitoring an organized environment. This paper aims to review previous studies about benefits of 5S Implementation and its efficiency in organizations. The results show that 5S is an effective tool for improvement of organizational performance, regardless of organization type, size, its production or its service. Consequently, 5S technique would strongly support the objectives of organization to achieve continuous improvement in performance and productivity.

Safety is one of the main reasons for choosing railway to other transportation modes and improvement of transportation safety has attracted many researchers in recent years. In this paper, we aim to investigate the influence of safety measures on railways performance evaluation, empirically. The proposed model of this paper uses data envelopment analysis (DEA) to estimate the railways efficiency scores in the presence of safety measure. According to three proposed factors, the most appropriate model is selected to compare its result with output-oriented DEA model. The results of the survey are surprising since inefficient railroads become efficient through adding undesirable outputs in evaluation model.

The present research purpose is applying a compose method from DEA and AHP for removing this technique deficiency on assessing. For this reason, a compose method on basis of unsubjective double comparisons matrix has been used. At research process, after specifying the input and output variables and also a proper model for DEA, computational research method are dismounted at two stages: At the first stage, DEA model, is dismounted for two-by –two of items (branches), regardless to other items. At the second stage, double items comparisons matrix is provided from first stage results, that is performed total rating by resolving a unit – level AHP model. For this purpose, for dismounting this technique, we have attempted to assess rivet producer units efficiency, at one of the greatest industrial units in Iran. Results indicate unit number 3 with efficiency amount 0.12622 has allocated the highest rate to own and unit number 1 and 2 with efficiency 0.12404 has allocated the least rates to own.

Through outsourcing, a company can expand and develop its sources and capacities by accessing to higher quality services and better functionality. This paper deals with the perception of the managers of the telecommunication industry sector on the effects of outsourcing on operational strategy and especially on the issues associated with cost reduction, developed quality, flexibility and better service. Because of the importance of the strategic feature of outsourcing, we examined its effects on the organizational function of the telecommunication industries. This study shows that managers believe that outsourcing has a great impact not only on the cost reduction but also on other goals of operational strategies, which makes outsourcing become inherently more strategic. In addition, it seems that outsourcing influences function noticeably. In the present research, the relationships between propensity to outsourcing and operational objectives and organizational performance in telecommunication industries are assessed. The aim of this research is to examine the propensity to outsourcing and its impacts on operational objectives including cost reduction, improved quality, flexibility and better service and organizational performance, which includes financial performance and non-financial performance. In the research, data are collected through field research and questionnaires. The questionnaires are distributed among the board of directors, quality managers, operational administrators, and lower managers and then the feedbacks are analyzed using SPSS and Minitab software based on deductive and descriptive statistics.

Performance evaluation is one of the most important techniques to prioritize different decision making units. Data envelopment analysis (DEA), as a non-parametric method, plays an important role for measuring relative efficiency. Balanced score card, on the other hand, is another method to evaluate a business plan based on non-financial perspectives. The integrated BSC-DEA takes advantage of the advantages of both methods & apos; features. In this paper, we propose a BSC-DEA method to rank different decision making units. We consider different financial criteria such as profit-margin, return on assets along with non-financial criteria such as customer satisfaction, advanced services, employee skills to compare the performance of different banks. The results are analyzed and discussed, which could be used for making better decisions.