Organizational intelligence plays an important role developing business units and organizations. Understating the barriers surrounding an organization helps us take possible actions to remove any issues. In this paper, we present an empirical investigation to find barriers in university located in Province of Semnan, Iran. The proposed study of this paper first detects important barriers and then prioritize them using analytical hierarchy process. Based on the results of this paper, structural barriers are considered as the most important issue follows by legal barriers, cultural and executive barriers. The results of our survey indicate that lack of organizational knowledge management relation with daily activities, project complexity, lack of the knowledge exchanging and sharing in the organization, lack of suitable business context and absence of a documented program for the organizational intelligence dismounting are among the most important barriers according to our AHP implementation results.


DOI: 10.5267/j.msl.2012.09.006
Keywords: , Organizational intelligence dismounting barriers,

Measuring organization performance plays an important role for developing better strategic plans. In today & apos; s competitive environment, organizations attempt for the product quality or offering the service, delivery, reliability capability and the customer satisfaction. These properties are not measurable only by traditional financial criteria and we need a method, which could consider non-financial factors as well. The present study of this paper proposed a hybrid of balanced score card (BSC) and data envelopment analysis (DEA) method for an empirical study of banking sector. The study proposes a model for assessing the Tose`eTa`avon bank performance, which is an example of governmental credit and financial services institutes. The study determines different important factors associated with each four components of BSC and uses analytical hierarchy process to rank the measures. In each part of BSC implementation, we use DEA for ranking different units of bank and efficient and inefficient units are determined.