How to cite this paper
Maswadeh, S & Zumot, R. (2021). The effect of total quality management on the financial performance by moderating organizational culture.Accounting, 7(2), 441-450.
Refrences
Al-Swidi, A. K., & Mahmood, R. (2012). Total quality management, entrepreneurial orientation and organizational performance: The role of organizational culture. African Journal of Business Management, 6(13), 4717. http://www.academicjournals.org/AJBM. doi: 10.5897/AJBM11.
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal, 29(1), 184-213. https://doi.org/10.1108/TQM-01-2016-0003
Baird, K., Su, S., & Munir, R. (2018). The relationship between the enabling use of controls, employee empowerment, and performance. Personnel Review. https://doi.org/10.1108/PR-12-2016-0324
Bouranta, N., Psomas, E., Suárez-Barraza, M. F., & Jaca, C. (2019). The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking: An International Journal, 26(3), 893-921. https://doi.org/10.1108/BIJ-09-2017-0240
Bu, X.-Z., & Cao, L. (2015). Study on the relationship between TQM implementation and corporate financial performance. 12th International Conference on Service Systems and Service Management, ICSSSM 2015. https://doi.org/10.1109/ICSSSM.2015.7170339
Cai, S. (2009). The importance of customer focus for organizational performance: a study of Chinese companies. International Journal of Quality & Reliability Management, 26(4), 369-379. https://doi.org/10.1108/02656710910950351.
Chuang, S. S., Chen, K. S., & Tsai, M. T. (2015). Exploring the antecedents that influence middle management employees' knowledge-sharing intentions in the context of total quality management implementations. Total Quality Management & Business Excellence, 26(1-2), 108-122. https://doi.org/10.1080/14783363.2013.809941
Davenport, T. H. (2015). Process management for knowledge work. In Handbook on Business Process Management 1 (pp. 17-35). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_2
Deming, W. E. (1991). W. Edwards Deming. Madonna University.
Fening, F. A., Amaria, P., & Frempong, E. O. (2016). Linkages between total quality management and organizational survival in manufacturing companies in Ghana. http://ir.csuc.edu.gh:8080/xmlui/handle/123456789/400.
Fotopoulos, C.B. & Psomas, E.L., (2009). The impact of “soft” and “hard” TQM elements on quality management results. International Journal of Quality & Reliability Management, 26(2), pp.150-163. https://doi.org/10.1108/02656710910928798
Gavareshki, M. H. K., Dabestani, R., & Azar, A. S. O. (2019). Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus. International Journal of Management Concepts and Philosophy, 12(2), 103-116. https://doi.org/10.1504/IJMCP.2019.099324
Golafzani, M. K., & Chirani, E. (2016). Organizational culture and the financial performance of manufacturing firms. International Journal of Advanced Biotechnology and Research, 7, 1701-1711.
Idrus, A., Armanu, A. S., & Rohman, F. (2015). The role of bureaucratic leadership, organizational culture, and organizational commitment on organizational performance (Study on the Local Government Task Force/SKPD’s Financial Administration Officials in Jayapura City Government). European Journal of Business and Management, 7(19).
Johnson, O. T. (2004). Information theory and the central limit theorem (1st ed.). London: World Scientific. Jordan Securities Commission. (n.d.). Amman Stock Exchange. Retrieved from http://www.ase.com.jo/.
Jordan Investment Commission, https://www.jic.gov.jo/ar/2885-2/ Accessed on 2019/12/ 21
Jyoti, J., Kour, S., & Sharma, J. (2017). Impact of total quality services on financial performance: role of service profit chain. Total Quality Management & Business Excellence, 28(7-8), 897-929. https://doi.org/10.1080/14783363.2016.1274649
Kaplan, R. S., Davenport, T. H., Robert, N. P. & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Business Press.
Khudhair, A. Z., Husseini, S. A., Fam, S.-F., Yahya, S. N., Ali Al-shami , S. S., Alantali, A. M., & Alderei, S. K. (2019). The Effect of TQM in building customer loyalty in digital banking: A review. Religacion. Journal of Social Sciences and Humanities, 4(17). Retrieved from http://revista.religacion.com/index.php/about/article/view/276
Kiambati, J. G., Ngui, T., & Mathenge, P. (2018). Employees Empowerment and Organizational Performance: A Case of Nyeri Catholic Secretariat. Journal of Human Resource & Leadership, 2(5), 41-62. https://stratfordjournals.org/journals/index.php/journal-of-human-resource/article/view/217
Lado, A. A., Paulraj, A., & Chen, I. J. (2011). Customer focus, supply-chain relational capabilities and performance: evidence from US manufacturing industries. The International Journal of Logistics Management, 22(2), 202-221. https://doi.org/10.1108/09574091111156550
Luo, B., Groenke, K., Takors, R., Wandrey, C., &Oldiges, M. (2007). Simultaneous determination of multiple intracellular metabolites in glycolysis, pentose phosphate pathway and tricarboxylic acid cycle by liquid chromatography–mass spectrometry. Journal of Chromatography A, 1147 (2), 153-164. https://doi.org/10.1016/j.chroma.2007.02.034.
Melo, T. (2012). Determinants of corporate social performance: the influence of organizational culture, management tenure and financial performance. Social Responsibility Journal. https://doi.org/10.1108/17471111211196557.
Nuryani, N. N. J., Windia, W., Susrusa, K. B., & Suamba, I. K. (2016). Financial performance of sustainable farmers cooperative (Koptan) in Bali: Leadership, organizational culture, participation, budget and TQM. International Journal of Agriculture System, 4(2), 203-217. http://pasca.unhas.ac.id/ojs/index.php/ijas/article/download/693/188.
Parumasur, S.B. (2013). The importance of teamwork, continuous top management support and training in bringing about TQM. Journal of Economics and Behavioral Studies, 5(9), pp.639-651. https://ojs.amhinternational.com/index.php/jebs/article/view/437.
Parvadavardini, S., Vivek, N., & Devadasan, S. R. (2016). Impact of quality management practices on quality performance and financial performance: evidence from Indian manufacturing companies. Total Quality Management & Business Excellence, 27(5/6), 507–530. https://doi.org/10.1080/14783363.2015.1015411
Pattanayak, D., Koilakuntla, M., & Punyatoya, P. (2017). Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector. International Journal of Quality & Reliability Management, 34(3), 362. https://doi.org/10.1108/IJQRM-04-2015-0057.
Psomas, E. L., & Jaca, C. (2016). The impact of total quality management on service company performance: evidence from Spain. International Journal of Quality & Reliability Management, 33(3), 380-398. https://doi.org/10.1108/IJQRM-07-2014-0090.
Saleem, M. A., Bhutta, Z. M., Nauman, M., & Zahra, S. (2019). Enhancing performance and commitment through leadership and empowerment. International Journal of Bank Marketing, 37(1), 303-322. https://doi.org/10.1108/IJBM-02-2018-0037.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Siehl, C., & Martin, J. (1989). Organizational culture: A key to financial performance?. Graduate School of Business, Stanford University.
Wamalwa, L. S., Oloko, M. A., & Owino, E. (2017). The Mediation Effects of TQM on the Relationship between Differentiation Strategy and Financial Performance of Manufacturing Firms in Kenya. http://erepo.usiu.ac.ke/11732/4259.
Yesil, S., & Kaya, A. (2013). The effect of organizational culture on firm financial performance: Evidence from a developing country. Procedia-Social and Behavioral Sciences, 81, 428-437. https://doi.org/10.1016/j.sbspro.2013.06.455.
Young, R., & Poon, S. (2013). Top management support—almost always necessary and sometimes sufficient for success: Findings from a fuzzy set analysis. International Journal of Project Management, 31(7), 943-957. https://doi.org/10.1016/j.ijproman.2012.11.013.
Zadeh, S. S. M. (2016). The Study of Role of Leadership Styles and Organizational Culture on the Financial Performance (Case Study: Mellat Bank’s Branches in the Bushehr Province). International Journal of Humanities and Cultural Studies (IJHCS) ISSN 2356-5926, 1459-1468. http://www.ijhcs.com/index.php/ijhcs/article/view/1303.
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal, 29(1), 184-213. https://doi.org/10.1108/TQM-01-2016-0003
Baird, K., Su, S., & Munir, R. (2018). The relationship between the enabling use of controls, employee empowerment, and performance. Personnel Review. https://doi.org/10.1108/PR-12-2016-0324
Bouranta, N., Psomas, E., Suárez-Barraza, M. F., & Jaca, C. (2019). The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking: An International Journal, 26(3), 893-921. https://doi.org/10.1108/BIJ-09-2017-0240
Bu, X.-Z., & Cao, L. (2015). Study on the relationship between TQM implementation and corporate financial performance. 12th International Conference on Service Systems and Service Management, ICSSSM 2015. https://doi.org/10.1109/ICSSSM.2015.7170339
Cai, S. (2009). The importance of customer focus for organizational performance: a study of Chinese companies. International Journal of Quality & Reliability Management, 26(4), 369-379. https://doi.org/10.1108/02656710910950351.
Chuang, S. S., Chen, K. S., & Tsai, M. T. (2015). Exploring the antecedents that influence middle management employees' knowledge-sharing intentions in the context of total quality management implementations. Total Quality Management & Business Excellence, 26(1-2), 108-122. https://doi.org/10.1080/14783363.2013.809941
Davenport, T. H. (2015). Process management for knowledge work. In Handbook on Business Process Management 1 (pp. 17-35). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_2
Deming, W. E. (1991). W. Edwards Deming. Madonna University.
Fening, F. A., Amaria, P., & Frempong, E. O. (2016). Linkages between total quality management and organizational survival in manufacturing companies in Ghana. http://ir.csuc.edu.gh:8080/xmlui/handle/123456789/400.
Fotopoulos, C.B. & Psomas, E.L., (2009). The impact of “soft” and “hard” TQM elements on quality management results. International Journal of Quality & Reliability Management, 26(2), pp.150-163. https://doi.org/10.1108/02656710910928798
Gavareshki, M. H. K., Dabestani, R., & Azar, A. S. O. (2019). Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus. International Journal of Management Concepts and Philosophy, 12(2), 103-116. https://doi.org/10.1504/IJMCP.2019.099324
Golafzani, M. K., & Chirani, E. (2016). Organizational culture and the financial performance of manufacturing firms. International Journal of Advanced Biotechnology and Research, 7, 1701-1711.
Idrus, A., Armanu, A. S., & Rohman, F. (2015). The role of bureaucratic leadership, organizational culture, and organizational commitment on organizational performance (Study on the Local Government Task Force/SKPD’s Financial Administration Officials in Jayapura City Government). European Journal of Business and Management, 7(19).
Johnson, O. T. (2004). Information theory and the central limit theorem (1st ed.). London: World Scientific. Jordan Securities Commission. (n.d.). Amman Stock Exchange. Retrieved from http://www.ase.com.jo/.
Jordan Investment Commission, https://www.jic.gov.jo/ar/2885-2/ Accessed on 2019/12/ 21
Jyoti, J., Kour, S., & Sharma, J. (2017). Impact of total quality services on financial performance: role of service profit chain. Total Quality Management & Business Excellence, 28(7-8), 897-929. https://doi.org/10.1080/14783363.2016.1274649
Kaplan, R. S., Davenport, T. H., Robert, N. P. & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Business Press.
Khudhair, A. Z., Husseini, S. A., Fam, S.-F., Yahya, S. N., Ali Al-shami , S. S., Alantali, A. M., & Alderei, S. K. (2019). The Effect of TQM in building customer loyalty in digital banking: A review. Religacion. Journal of Social Sciences and Humanities, 4(17). Retrieved from http://revista.religacion.com/index.php/about/article/view/276
Kiambati, J. G., Ngui, T., & Mathenge, P. (2018). Employees Empowerment and Organizational Performance: A Case of Nyeri Catholic Secretariat. Journal of Human Resource & Leadership, 2(5), 41-62. https://stratfordjournals.org/journals/index.php/journal-of-human-resource/article/view/217
Lado, A. A., Paulraj, A., & Chen, I. J. (2011). Customer focus, supply-chain relational capabilities and performance: evidence from US manufacturing industries. The International Journal of Logistics Management, 22(2), 202-221. https://doi.org/10.1108/09574091111156550
Luo, B., Groenke, K., Takors, R., Wandrey, C., &Oldiges, M. (2007). Simultaneous determination of multiple intracellular metabolites in glycolysis, pentose phosphate pathway and tricarboxylic acid cycle by liquid chromatography–mass spectrometry. Journal of Chromatography A, 1147 (2), 153-164. https://doi.org/10.1016/j.chroma.2007.02.034.
Melo, T. (2012). Determinants of corporate social performance: the influence of organizational culture, management tenure and financial performance. Social Responsibility Journal. https://doi.org/10.1108/17471111211196557.
Nuryani, N. N. J., Windia, W., Susrusa, K. B., & Suamba, I. K. (2016). Financial performance of sustainable farmers cooperative (Koptan) in Bali: Leadership, organizational culture, participation, budget and TQM. International Journal of Agriculture System, 4(2), 203-217. http://pasca.unhas.ac.id/ojs/index.php/ijas/article/download/693/188.
Parumasur, S.B. (2013). The importance of teamwork, continuous top management support and training in bringing about TQM. Journal of Economics and Behavioral Studies, 5(9), pp.639-651. https://ojs.amhinternational.com/index.php/jebs/article/view/437.
Parvadavardini, S., Vivek, N., & Devadasan, S. R. (2016). Impact of quality management practices on quality performance and financial performance: evidence from Indian manufacturing companies. Total Quality Management & Business Excellence, 27(5/6), 507–530. https://doi.org/10.1080/14783363.2015.1015411
Pattanayak, D., Koilakuntla, M., & Punyatoya, P. (2017). Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector. International Journal of Quality & Reliability Management, 34(3), 362. https://doi.org/10.1108/IJQRM-04-2015-0057.
Psomas, E. L., & Jaca, C. (2016). The impact of total quality management on service company performance: evidence from Spain. International Journal of Quality & Reliability Management, 33(3), 380-398. https://doi.org/10.1108/IJQRM-07-2014-0090.
Saleem, M. A., Bhutta, Z. M., Nauman, M., & Zahra, S. (2019). Enhancing performance and commitment through leadership and empowerment. International Journal of Bank Marketing, 37(1), 303-322. https://doi.org/10.1108/IJBM-02-2018-0037.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Siehl, C., & Martin, J. (1989). Organizational culture: A key to financial performance?. Graduate School of Business, Stanford University.
Wamalwa, L. S., Oloko, M. A., & Owino, E. (2017). The Mediation Effects of TQM on the Relationship between Differentiation Strategy and Financial Performance of Manufacturing Firms in Kenya. http://erepo.usiu.ac.ke/11732/4259.
Yesil, S., & Kaya, A. (2013). The effect of organizational culture on firm financial performance: Evidence from a developing country. Procedia-Social and Behavioral Sciences, 81, 428-437. https://doi.org/10.1016/j.sbspro.2013.06.455.
Young, R., & Poon, S. (2013). Top management support—almost always necessary and sometimes sufficient for success: Findings from a fuzzy set analysis. International Journal of Project Management, 31(7), 943-957. https://doi.org/10.1016/j.ijproman.2012.11.013.
Zadeh, S. S. M. (2016). The Study of Role of Leadership Styles and Organizational Culture on the Financial Performance (Case Study: Mellat Bank’s Branches in the Bushehr Province). International Journal of Humanities and Cultural Studies (IJHCS) ISSN 2356-5926, 1459-1468. http://www.ijhcs.com/index.php/ijhcs/article/view/1303.