How to cite this paper
Alshourah, S. (2021). Total quality management practices and their effects on the quality performance of Jordanian private hospitals.Management Science Letters , 11(1), 67-76.
Refrences
A'aqoulah, A., Kuyini, A. B., & Ajlouni, M. T. (2016). Addressing quality management system obstacles in Jordanian hospi-tals. International Business Research, 9(9), 34-40
Abdallah, A., Haddadin, B. M., Al-Atiyat, H. M., Haddad, L. J., & Al-Sharif, S. L. (2013). Investigating the applicability of EFQM and KAIIAE in Jordanian healthcare organizations: A case study. Jordan Journal of Mechanical & Industrial Engineering, 7(1).
Abu-Aysheh, W. S. (2014). Management Perception towards Applying Quality Management in Jordanian Private Hospitals (Master dissertation, University of Petra).
Aburayya, A., Alawadhi, D., & Taryam, M. (2019). A conceptual framework for implementing TQM in the primary healthcare cen-ters and examining its impact on patient satisfaction. International Journal of Advanced Research, 7(3), 1047-1065.
Ali, K. A. M., & Alolayyan, M. N. (2013). The impact of total quality management (TQM) on the hospital’s performance: an empir-ical research. International Journal of Services and Operations Management, 15(4), 482-506.
Al-gunmeeyn, A. A. A. (2019). Exploring staff perspectives of the barriers and facilitators to implementation of total quality man-agement in two Jordanian hospitals (Doctoral dissertation, University of Nottingham).
AL-Mhasnah, A., Salleh, F., Afthanorhan, A., & Ghazali, P. (2018). The relationship between services quality and customer satisfac-tion among Jordanian healthcare sector. Management Science Letters, 8(12), 1413-1420.
Al-Serhan, H. F. (2017). Impact of human resources strategies on the total quality management in Jordanian Private Hospi-tals. Global Journal of Management and Business Research, 17(5), 1.
Al-Shdaifat, E. A. (2015). Implementation of total quality management in hospitals. Journal of Taibah University Medical Scienc-es, 10(4), 461-466.
Al-Zoubi, M. M., Hayati, K. S., Rosliza, A. M., Ahmad, A. A., & Al-Hamdan, Z. M. (2018). Total quality management intervention for enhancing nursing commitment and performance in Jordanian hospital: Protocol of a quasi-experimental study. International Journal of Advanced Scientific Research & Development (IJASRD), 5(10), 1-12.
Al-Zoubi, M. M., Hayati, K. S., Rosliza, A. M., Ahmad, A. A., & Al-Hamdan, Z. M. (2019). Total quality management in the health-care context: integrating the literature and directing future research. Risk Management and Healthcare Policy, 12, 167.
Al-Zu'bi, H. A., & Judeh, M. (2011). Measuring the implementation of total quality management: Ibn Al-Haytham hospital case study. International Journal of Business and Management, 6(5), 114.
Arumugam, V., Ooi, K-B. and Fong, T-C. (2008). TQM practices and quality management performance- an investigation of their re-lationship using data from ISO 9001:2000 firms in Malaysia. The TQM Magazine, 20(6), 636-650.
Bani-Hani, J. S., & Al-Omari, Z. (2012). The role of quality improvement factors in improving quality based operational perfor-mance: Applied study in private hospitals in Jordan. International Journal of Business and Social Science, 3(18).
Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 1-9.
Bulitia, G., Dinda, B., & Ojera, P. B. (2016). Analysis of quality management practices and organizational performance of private healthcare facilities in Nairobi county, Kenya. International Journal of Novel Research in Marketing Management and Economics, 3(3), 115-125.
Central bank of Jordan. (2019). Statistical Database. http://statisticaldb.cbj.gov.jo/index?lang=e
Dilber, M., Bayyurt, N., Zaim, S., & Tarim, M. (2005). Critical factors of total quality management and its effect on performance in health care industry: a Turkish experience. Problems and Perspectives in Management, 4(1), 220-234.
El-Tohamy, A. E. M. A., & Al Raoush, A. T. (2015). The impact of applying total quality management principles on the overall hospital effectiveness: an empirical study on the HCAC accredited governmental hospitals in Jordan. European Scientific Jour-nal, 11(10).
Flynn, B.B., Schroeder, R., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11, 339-366.
Groene, O., Botje, D., Suñol, R., Lopez, M. A., & Wagner, C. (2013). A systematic review of instruments that assess the implemen-tation of hospital quality management systems. International Journal for Quality in Health Care, 25(5), 525-541.
Hasan, M., & Kerr, R.M. (2003). The relationship between TQM practices and organizational performance in service organization. The TQM Magazine, 15(4), 286-291.
Hietschold, N., Reinhardt, R., & Gurtner, S. (2014). Measuring critical success factors of TQM implementation successfully–a sys-tematic literature review. International Journal of Production Research, 52(21), 6254-6272.
Khdour, N., Durrah, O., & A’aqoulah, A. (2016). The role of applying total quality management in improving incentives: A compar-ative study between Jordanian and United Arab Emirate hospitals. International Journal of Business and Management, 11(11).
Lee, D. (2012). Implementation of quality programs in health care organizations. Service Business, 6(3), 387–404.
Macinati, M. S. (2008). The relationship between quality management systems and organizational performance in the Italian Na-tional Health Service. Health Policy, 85(2), 228–241.
Miller, W. J., Sumner, A. T., & Deane, R. H. (2009). Assessment of quality management practices within the healthcare industry. American Journal of Economics and Business Administration, 1(2), 105–113.
Mosadeghrad, A. M. (2015). Developing and validating a total quality management model for healthcare organisations. The TQM Journal, 27(5), 544 – 564.
Nguyen, T. L. H., & Nagase, K. (2019). The influence of total quality management on customer satisfaction. International Journal of Healthcare Management, 12(4), 277-285.
Ozdal, M. A., & Oyebamiji, B. F. (2018). Implementation of total quality management and its effect on employees’ performance in a teaching hospital in Oyo State, Nigeria. Public Health Open Access, 2(3).
Pham, T. (2020). On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance. Management Science Letters, 10(8), 1743-1754.
Prajogo, D. I. (2005). The comparative analysis of TQM practices and quality performance between manufacturing and service firms. International Journal of Service Industry Management.
Prajogo, D.I., & Brown, A. (2004). The relationship between TQM practices and quality performance and the role of formal TQM programs: An Australian empirical study. Quality Management Journal, 11, 31–43.
Prajogo, D.I., & Sohal, A.S. (2003). The relationship between TQM practices, quality performance, and innovation performance: an empirical examination. International Journal of Quality & Reliability Management, 20(8), 901-18.
Prajogo, D.I., & Sohal, A.S. (2006). The integration of TQM and technology/R&D management in determining quality and innova-tion performance. Omega: The International Journal of Management Science, 34, 296-312.
Private Hospitals Assocciation Jordan, Our Achivements, 2020. https://phajordan.org/AR-article-7082-
Salaheldin, S. I., Fathi, S., & Shawaheen, M. S. (2015). The impact of creativity and innovation on the level of knowledge and un-derstanding of total quality management benefits among healthcare managers in Jordan. European Scientific Journal, 11(13).
Samawi, G. A., Abu-Tayeh, B. K., Yosef, F., Madanat, M., & Al-Qatawneh, M. I. (2018). Relation between total quality manage-ment practices and business excellence: Evidence from private service firms in Jordan. International Review of Management and Marketing, 8(1), 28-35.
Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International Journal of Operations & Production Management, 25(11), 1123-55.
Sit, W-Y., Ooi, K-B., Lin, B. and Chong, A.Y-L. (2009). TQM and Customer satisfaction in Malaysia’s service sector. Industrial Management and Data Systems, 109(7), 957–975.
Talib, F., Asjad, M., Attri, R., Siddiquee, A., & Khan, Z. (2019). Ranking model of total quality management enablers in healthcare establishments using the best-worst method. The TQM Journal, 31(5), 790-814. https://doi.org/10.1108/TQM-04-2019-0118.
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management prac-tices and quality performance in Indian service companies. International journal of quality & reliability management. Interna-tional Journal of Quality & Reliability Management, 30(3), 280-318.
Talib, F., Rahman, Z., & Azam, M. (2011). Best practices of total quality management implementation in health care set-tings. Health Marketing Quarterly, 28(3), 232-252.
The National Strategy for Health Sector in Jordan (2015- 2019)
https://jordankmportal.com/resources/jordan-national-health-sector-strategy-2015-2019
Xiong, J., He, Z., Ke, B., & Zhang, M. (2016). Development and validation of a measurement instrument for assessing quality man-agement practices in hospitals: An exploratory study. Total Quality Management & Business Excellence, 27(5-6), 465-478.
Abdallah, A., Haddadin, B. M., Al-Atiyat, H. M., Haddad, L. J., & Al-Sharif, S. L. (2013). Investigating the applicability of EFQM and KAIIAE in Jordanian healthcare organizations: A case study. Jordan Journal of Mechanical & Industrial Engineering, 7(1).
Abu-Aysheh, W. S. (2014). Management Perception towards Applying Quality Management in Jordanian Private Hospitals (Master dissertation, University of Petra).
Aburayya, A., Alawadhi, D., & Taryam, M. (2019). A conceptual framework for implementing TQM in the primary healthcare cen-ters and examining its impact on patient satisfaction. International Journal of Advanced Research, 7(3), 1047-1065.
Ali, K. A. M., & Alolayyan, M. N. (2013). The impact of total quality management (TQM) on the hospital’s performance: an empir-ical research. International Journal of Services and Operations Management, 15(4), 482-506.
Al-gunmeeyn, A. A. A. (2019). Exploring staff perspectives of the barriers and facilitators to implementation of total quality man-agement in two Jordanian hospitals (Doctoral dissertation, University of Nottingham).
AL-Mhasnah, A., Salleh, F., Afthanorhan, A., & Ghazali, P. (2018). The relationship between services quality and customer satisfac-tion among Jordanian healthcare sector. Management Science Letters, 8(12), 1413-1420.
Al-Serhan, H. F. (2017). Impact of human resources strategies on the total quality management in Jordanian Private Hospi-tals. Global Journal of Management and Business Research, 17(5), 1.
Al-Shdaifat, E. A. (2015). Implementation of total quality management in hospitals. Journal of Taibah University Medical Scienc-es, 10(4), 461-466.
Al-Zoubi, M. M., Hayati, K. S., Rosliza, A. M., Ahmad, A. A., & Al-Hamdan, Z. M. (2018). Total quality management intervention for enhancing nursing commitment and performance in Jordanian hospital: Protocol of a quasi-experimental study. International Journal of Advanced Scientific Research & Development (IJASRD), 5(10), 1-12.
Al-Zoubi, M. M., Hayati, K. S., Rosliza, A. M., Ahmad, A. A., & Al-Hamdan, Z. M. (2019). Total quality management in the health-care context: integrating the literature and directing future research. Risk Management and Healthcare Policy, 12, 167.
Al-Zu'bi, H. A., & Judeh, M. (2011). Measuring the implementation of total quality management: Ibn Al-Haytham hospital case study. International Journal of Business and Management, 6(5), 114.
Arumugam, V., Ooi, K-B. and Fong, T-C. (2008). TQM practices and quality management performance- an investigation of their re-lationship using data from ISO 9001:2000 firms in Malaysia. The TQM Magazine, 20(6), 636-650.
Bani-Hani, J. S., & Al-Omari, Z. (2012). The role of quality improvement factors in improving quality based operational perfor-mance: Applied study in private hospitals in Jordan. International Journal of Business and Social Science, 3(18).
Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 1-9.
Bulitia, G., Dinda, B., & Ojera, P. B. (2016). Analysis of quality management practices and organizational performance of private healthcare facilities in Nairobi county, Kenya. International Journal of Novel Research in Marketing Management and Economics, 3(3), 115-125.
Central bank of Jordan. (2019). Statistical Database. http://statisticaldb.cbj.gov.jo/index?lang=e
Dilber, M., Bayyurt, N., Zaim, S., & Tarim, M. (2005). Critical factors of total quality management and its effect on performance in health care industry: a Turkish experience. Problems and Perspectives in Management, 4(1), 220-234.
El-Tohamy, A. E. M. A., & Al Raoush, A. T. (2015). The impact of applying total quality management principles on the overall hospital effectiveness: an empirical study on the HCAC accredited governmental hospitals in Jordan. European Scientific Jour-nal, 11(10).
Flynn, B.B., Schroeder, R., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11, 339-366.
Groene, O., Botje, D., Suñol, R., Lopez, M. A., & Wagner, C. (2013). A systematic review of instruments that assess the implemen-tation of hospital quality management systems. International Journal for Quality in Health Care, 25(5), 525-541.
Hasan, M., & Kerr, R.M. (2003). The relationship between TQM practices and organizational performance in service organization. The TQM Magazine, 15(4), 286-291.
Hietschold, N., Reinhardt, R., & Gurtner, S. (2014). Measuring critical success factors of TQM implementation successfully–a sys-tematic literature review. International Journal of Production Research, 52(21), 6254-6272.
Khdour, N., Durrah, O., & A’aqoulah, A. (2016). The role of applying total quality management in improving incentives: A compar-ative study between Jordanian and United Arab Emirate hospitals. International Journal of Business and Management, 11(11).
Lee, D. (2012). Implementation of quality programs in health care organizations. Service Business, 6(3), 387–404.
Macinati, M. S. (2008). The relationship between quality management systems and organizational performance in the Italian Na-tional Health Service. Health Policy, 85(2), 228–241.
Miller, W. J., Sumner, A. T., & Deane, R. H. (2009). Assessment of quality management practices within the healthcare industry. American Journal of Economics and Business Administration, 1(2), 105–113.
Mosadeghrad, A. M. (2015). Developing and validating a total quality management model for healthcare organisations. The TQM Journal, 27(5), 544 – 564.
Nguyen, T. L. H., & Nagase, K. (2019). The influence of total quality management on customer satisfaction. International Journal of Healthcare Management, 12(4), 277-285.
Ozdal, M. A., & Oyebamiji, B. F. (2018). Implementation of total quality management and its effect on employees’ performance in a teaching hospital in Oyo State, Nigeria. Public Health Open Access, 2(3).
Pham, T. (2020). On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance. Management Science Letters, 10(8), 1743-1754.
Prajogo, D. I. (2005). The comparative analysis of TQM practices and quality performance between manufacturing and service firms. International Journal of Service Industry Management.
Prajogo, D.I., & Brown, A. (2004). The relationship between TQM practices and quality performance and the role of formal TQM programs: An Australian empirical study. Quality Management Journal, 11, 31–43.
Prajogo, D.I., & Sohal, A.S. (2003). The relationship between TQM practices, quality performance, and innovation performance: an empirical examination. International Journal of Quality & Reliability Management, 20(8), 901-18.
Prajogo, D.I., & Sohal, A.S. (2006). The integration of TQM and technology/R&D management in determining quality and innova-tion performance. Omega: The International Journal of Management Science, 34, 296-312.
Private Hospitals Assocciation Jordan, Our Achivements, 2020. https://phajordan.org/AR-article-7082-
Salaheldin, S. I., Fathi, S., & Shawaheen, M. S. (2015). The impact of creativity and innovation on the level of knowledge and un-derstanding of total quality management benefits among healthcare managers in Jordan. European Scientific Journal, 11(13).
Samawi, G. A., Abu-Tayeh, B. K., Yosef, F., Madanat, M., & Al-Qatawneh, M. I. (2018). Relation between total quality manage-ment practices and business excellence: Evidence from private service firms in Jordan. International Review of Management and Marketing, 8(1), 28-35.
Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International Journal of Operations & Production Management, 25(11), 1123-55.
Sit, W-Y., Ooi, K-B., Lin, B. and Chong, A.Y-L. (2009). TQM and Customer satisfaction in Malaysia’s service sector. Industrial Management and Data Systems, 109(7), 957–975.
Talib, F., Asjad, M., Attri, R., Siddiquee, A., & Khan, Z. (2019). Ranking model of total quality management enablers in healthcare establishments using the best-worst method. The TQM Journal, 31(5), 790-814. https://doi.org/10.1108/TQM-04-2019-0118.
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management prac-tices and quality performance in Indian service companies. International journal of quality & reliability management. Interna-tional Journal of Quality & Reliability Management, 30(3), 280-318.
Talib, F., Rahman, Z., & Azam, M. (2011). Best practices of total quality management implementation in health care set-tings. Health Marketing Quarterly, 28(3), 232-252.
The National Strategy for Health Sector in Jordan (2015- 2019)
https://jordankmportal.com/resources/jordan-national-health-sector-strategy-2015-2019
Xiong, J., He, Z., Ke, B., & Zhang, M. (2016). Development and validation of a measurement instrument for assessing quality man-agement practices in hospitals: An exploratory study. Total Quality Management & Business Excellence, 27(5-6), 465-478.