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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

Analysis of the effect of supplier-company's long-term commitment, communication and strategy on supply chain performance in manufacturing sector Pages 513-520 Right click to download the paper Download PDF

Authors: Mulyaningsih Mulyaningsih, Tinneke Hermina, Gugun Geusan Akbar, Aceng Ulumudin

DOI: 10.5267/j.uscm.2021.6.011

Keywords: Commitment, Communication, Long-Term Cooperation Strategy, Supply Chain Performance

Abstract:
The purpose of this study is to find answers to the research problem posed, namely the implementation of the long-term cooperation strategy between suppliers and companies through supplier commitment factors with companies and supplier communication with companies that can improve the company's supply chain performance. The populations in this study are suppliers of manufacturing companies listed on the Indonesia Stock Exchange (BEI) in 2016-2020. Data were collected using a questionnaire containing questions related to research. Furthermore, in this study a theoretical model was developed by proposing 5 hypotheses to be tested using Structural Equations Modeling (SEM) using AMOS software. The results showed that the function and existence of the antecedents of the Long-Term Cooperation Strategy have a high role in determining Supply Chain Performance. Based on the influence analysis, it can be concluded that Communication has a higher influence on Supply Chain Performance compared to Commitment.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1723 | Reviews: 0

 
2.

The effects of total quality management practices on employee performance and the effect of training as a moderating variable Pages 521-528 Right click to download the paper Download PDF

Authors: Khaled M.S. Abukhader, Dilber Çağlar Onbaşıoğlu

DOI: 10.5267/j.uscm.2021.6.010

Keywords: TQM, Healthcare, Employee Performance, Training, Turkey

Abstract:
This study is carried out to investigate the effect of five factors of the Total quality management practices in healthcare on employee’s performance in public hospitals in Turkey. The TQM practices are Top management commitment, customer focus, people management, continuous improvement, and process management. The study adopted a quantitative research method through a survey questionnaire at three public hospitals, 200 valid responses were collected and used as a source of data to test the hypotheses of the study. Hierarchical multiple regression was used for analyzing the collected data, the study indicated that TQM factors have a significant effect on employees’ performance and the moderating effect of training has increased the correlation between employees’ performance and the TQM factors.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 4131 | Reviews: 0

 
3.

The effect of supply chain linkages on the business performance: Evidence from Vietnam Pages 529-538 Right click to download the paper Download PDF

Authors: Thi Thu Cuc Nguyen, Quang Bach Tran, Dieu Anh Ho, Duc Anh Duong, Thi Bich Thuy Nguyen

DOI: 10.5267/j.uscm.2021.6.009

Keywords: Supply chain linkages, Trust, Business strategy orientation, Opportunistic behaviors, Business performance efficiency

Abstract:
The study aims to examine the impact of supply chain linkages on the performance of businesses. Quantitative research is used by implementing the analysis of the SEM linear structure model. A survey is conducted consisting of 598 samples - experienced managers who had the knowledge of the management of supply chain activities in enterprises in Vietnam. Research results show that supply chain linkages, although not having a direct impact, has an indirect impact on the business performance of enterprises through the intermediary factors of trust and business strategy and the opportunistic behaviors of the participating members. Also, research has demonstrated that opportunistic behaviors have negative effects on trust among members of the supply chain.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1516 | Reviews: 0

 
4.

Significance of supply chain finance: Insights from Saudi Arabia Pages 539-548 Right click to download the paper Download PDF

Authors: Abdul Rahman Shaik

DOI: 10.5267/j.uscm.2021.6.008

Keywords: Supply chain management, Supply chain finance, Corporate financial performance, Return on Assets, Tobin’s Q, Gross Operating Profit, Cash conversion cycle

Abstract:
The study examines the effect of the supply chain finance (SCF) on the corporate financial performance measured in terms of Return on Assets (ROA), Tobin's Q, and Gross Operating Profit (GOP) in the material sector of Saudi Arabia. The study selects a sample of 42 companies from the material sector listed on Tadawul starting in 2008 and ending 2019. A panel regression in terms of pooled OLS, fixed and random effects, and panel GMM is estimated to report the empirical results. The results report a negative and significant effect between the financial performance variables and supply chain finance, specifically with ROA with pooled OLS and fixed and random effects models. The results of panel GMM also show a negative and significant effect between all the financial performance variables and financing supply chain. The results are useful to academicians and the managers in the materials, inventory, and sales sections, and supply chain managers to integrate finance and SCM to achieve corporate benefits.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1978 | Reviews: 0

 
5.

The effect of digital marketing on customer relationship management in the education sector: Peruvian case Pages 549-554 Right click to download the paper Download PDF

Authors: Sofía Oré-Calixto, Wagner Vicente-Ramos

DOI: 10.5267/j.uscm.2021.6.007

Keywords: Digital marketing, Operational management, Analytical management, CRM, Customer

Abstract:
The objective of the research was to determine the impact of Digital Marketing on customer relationship management (CRM) in an educational institution in central Peru. The study was carried out from the quantitative approach, with a non-experimental correlational transactional research design. A questionnaire was applied to 228 parents between the ages of 30 and 50 who belong to an educational institution in the city of Concepción in Peru. Using the structural equations model, it was found that Content Marketing has a significant influence on the operational management of customer relationships (p <0.05), as well as on the analytical management of customer relationships (p <0.05). Regarding the Marketing of social networks, it was identified that it has a significant influence on the operational management of customer relationships (p <0.05), as well as on the analytical management of customer relationships (p <0, 05), because the media used by educational institutions are attractive to parents. It is concluded that Digital Marketing has a great impact on customer relationship management (CRM) in the educational sector of a city in central Peru.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 2407 | Reviews: 0

 
6.

The effect of supply agility mediation through the relationship between trust and commitment on supply chain performance Pages 555-562 Right click to download the paper Download PDF

Authors: Moh. Mukhsin, Tulus Suryanto

DOI: 10.5267/j.uscm.2021.6.006

Keywords: Trust, Commitment, Supply agility, Supply chain performance

Abstract:
This study examines the mediating effect of supply agility on the relationship between trust and commitment and supply chain performance. The study examines the direct effect of trust and commitment on supply chain performance, trust and commitment on supply agility and supply agility on supply chain performance. The study also examines the indirect effect of trust and commitment on supply chain performance with supply agility as an intervening variable. The research sample consists of 100 respondents who sell chicken meat in seven districts in Lebak Regency, Banten Province, Indonesia. Data are collected using purposive sampling technique. The statistical tool used is the SmartPLS 3.0 application. The results of this study indicate that; trust has no effect on supply chain performance, commitment has a significant effect on supply chain performance, trust has a significant effect on supply agility, commitment has a significant effect on supply agility, and supply agility has a significant effect on supply chain performance.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 3066 | Reviews: 0

 
7.

The effects of human resource management, customer satisfaction, organizational performance on tourism supply chain management Pages 563-568 Right click to download the paper Download PDF

Authors: Tran Minh Nguyet, Nguyen Van Dung, Tran Thi Thu Trang, Tran Tuan Anh, Nguyen Duc Duong

DOI: 10.5267/j.uscm.2021.6.005

Keywords: Human resource management, Customer satisfaction, Organizational performance, Supply chain management, Tourism supply chain

Abstract:
The goal of this research is to investigate the relationship between human resource management and tourism supply chain management, as well as the effects of human resource and tourism supply chain on customer satisfaction and operation performance. The research was carried out in Vietnam at several tourist destinations. The study found 297 viable samples after screening the sample. A Partial Least Squares (PLS) algorithm was used to process the data. The study's findings revealed a link between human resources and supply chain management in the tourism business. Furthermore, the study discovered that human resource management uncertainty had an impact on organizational performance.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1969 | Reviews: 0

 
8.

The role of workers' perceptions towards the uncertain result of ergonomic program Pages 569-576 Right click to download the paper Download PDF

Authors: Anizar Anizar, Abdul Rahim Matondang, Rizabuana Ismail, Nazaruddin Matondang

DOI: 10.5267/j.uscm.2021.6.004

Keywords: Program result uncertainty, Ergonomic program, Workers’ perception

Abstract:
Manual activities of workers in palm oil factories cause pain complaints that can be resolved with an ergonomic program. However, the uncertainty of the success of the ergonomic program requires active involvement from workers. This study aims to discuss the role of workers’ perceptions towards the success of the ergonomic program intervention in palm oil mills. By referring to the theory of reasoned action and technology acceptance model, acceptance of workers to ergonomics programs are influenced by perceived usefulness, perceived ease of use, and perceived trust. All these research variables were analyzed simultaneously using Partial Least Squares Structural Equation Modeling (PLS-SEM) software, in which data were obtained from questionnaires given to 280 people working in 20 palm oil mills in North Sumatra Province. The sampling method used is simple random sampling and model estimation is performed using PLS regression algorithm and resampling bootstrapping method. The result shows that perceived usefulness has the biggest effect on the success of the ergonomic program, followed by perceived trust and perceived ease of use, which has a smaller effect. This study focuses on workers’ perception that needs to be considered for facing uncertain results in implementing an ergonomic program.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1375 | Reviews: 0

 
9.

Does strategic alignment matter when SMEs adopt entrepreneurial orientation? An empirical examination in Vietnam Pages 577-584 Right click to download the paper Download PDF

Authors: Quang-Huy Ngo

DOI: 10.5267/j.uscm.2021.6.003

Keywords: Differentiating strategy, Entrepreneurial orientation, Organizational performance, Resource-based view SME, Vietnam

Abstract:
Prior studies suggest that differentiating strategy (DS) has an intervening impact on the relationship between entrepreneurial orientation (EO) and performance. However, they only examine the impacts based on each dimension of EO, provide a lack of theory underpinning why this strategy is the mediator, and focus on the manufacturing industry of an emerging market. Addressing these gaps, the purpose of this study draws from the contingency theory in strategic management to examine whether this strategy is the mediator in the context of Vietnam. Partial least square structural equation modeling used to assess the research model with data collected from 142 SMEs operating in Vietnam. The result indicates that DS fully has an intervening effect on the association between EO and SMEs' performance.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1547 | Reviews: 0

 
10.

Integration and collaboration of determinants of entrepreneurial competitiveness Pages 585-594 Right click to download the paper Download PDF

Authors: P. Eko Prasetyo, Andryan Setyadharma, N. Rahayu Kistanti

DOI: 10.5267/j.uscm.2021.6.002

Keywords: New Product Development, Institution, Productivity, Economic Growth, Competitiveness Progress Performance, Sustainable development

Abstract:
The advancement of sustainable competitiveness and its contribution to the sustainability of sustainable development are becoming increasingly important research topics in sustainability science. The main purpose of this study is to disseminate knowledge in the practice of entrepreneurship and to strengthen the theoretical foundation to support sound and appropriate decision making as well as to improve the performance of the business competitiveness. The main source of data material in this paper is the primary micro fundamental survey with path analysis model. The result of this study shows that technological innovation not only produces new products but can also be the best way to achieve advancement. New Product Development (NPD) is the output of technological innovation, and the best way that must be developed as a strong foundation for decision makers to achieve sustainable competitiveness progress is the new product development and institutional integration. If productivity and economic growth are the main keys to success in achieving sustainable competitiveness, the NPD and institutional integration is the main determinant of the progress of sustainable competitiveness. The conclusion of this study is that productivity and economic growth is not enough to be the main key of the strength of competitiveness, but it also requires collaboration from various fundamental factors and the NPD and institutional integration as a driving force, the best way, and the main determinant of the achievement of the performance progress of sustainable development competitiveness.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1327 | Reviews: 0

 
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