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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

The effects of total quality management practices on employee performance and the effect of training as a moderating variable Pages 521-528 Right click to download the paper Download PDF

Authors: Khaled M.S. Abukhader, Dilber Çağlar Onbaşıoğlu

DOI: 10.5267/j.uscm.2021.6.010

Keywords: TQM, Healthcare, Employee Performance, Training, Turkey

Abstract:
This study is carried out to investigate the effect of five factors of the Total quality management practices in healthcare on employee’s performance in public hospitals in Turkey. The TQM practices are Top management commitment, customer focus, people management, continuous improvement, and process management. The study adopted a quantitative research method through a survey questionnaire at three public hospitals, 200 valid responses were collected and used as a source of data to test the hypotheses of the study. Hierarchical multiple regression was used for analyzing the collected data, the study indicated that TQM factors have a significant effect on employees’ performance and the moderating effect of training has increased the correlation between employees’ performance and the TQM factors.
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Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 3885 | Reviews: 0

 
2.

The moderating effects of managers’ experience and gender on internationalization and firm performance of manufacturing enterprises in Turkey Pages 1209-1216 Right click to download the paper Download PDF

Authors: Phan Anh Tu, Do Thuy Huong, Phan Minh Triet

DOI: 10.5267/j.ac.2020.9.006

Keywords: Internationalization, Experience, Gender, Performance, Turkey

Abstract:
This study aims to investigate the effects of experience and gender of the managers on the relationship between internationalization and business performance of manufacturing firms in Turkey. Based on data collected by the World Bank for 263 manufacturing enterprises in Turkey and by regression estimation, the results show that the relationship between internationalization and firm performance was enhanced when the manager had more years of experience. In contrast, this relationship will be reduced when the business has a female executive manager. The result adds to the empirical evidence and reinforces the theory of internationalization, especially in transition economies. The implications of the research are to help policymakers to promulgate appropriate policies to support and accelerate the internationalization of businesses.
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Journal: AC | Year: 2020 | Volume: 6 | Issue: 7 | Views: 1473 | Reviews: 0

 

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