This study aims to develop a measurement scale for Supply Chain Integration (SCI) and Firm Performance (FP) in Jordanian SMEs. The study instrument was developed based on the previous studies and the survey included 284 companies in Jordan. A sample of 263 responses were used for exploratory analysis. Results show that the 46-item instrument was loaded on four factors. During this phase, the measurement scale was purified to 36 items, and characterized with a high degree of reliability. The results were confirmed using confirmatory factor analysis and showed that the 36-item measurement model met the empirical requirements namely, convergent, construct, and discriminant validity. The fitness indicators test for the model shows that it is applicable in SMEs companies’ environment in Jordan. The study presented implications for decision-makers in SMEs companies. The limitation of this study was presented which were relied on to develop directions for future research.

Academics and practitioners have become more interested in big data analytics (BDA) in recent years. There have been few empirical studies on the relationship between BDA and green supply chain management (GSCM), as well as the importance of environmental orientation (EO). A total of 128 responses from Jordanian industrial businesses were evaluated using the structural equation modeling method. The BDA, EO has a favorable and significant relationship with external and internal GSCM, according to the findings of this study. Furthermore, EO serves as a mediator between BDA and the external, and internal GSCM. The findings provide managerial insight into how to use BDA to establish a proactive environmental policy that covers all GSCM activities.

The objective of this study is to examine the role of tangible resources and operational performance (OP) in the financial performance (FP). This study examined the relationship between tangible resources, OP, supply chain, profitability and sustainable FP. Furthermore, this study examined the mediation effect of supply chain and profitability. Indonesian electronic companies were selected in the current study for data collection. Therefore, the population is grounded on the Indonesian electronic companies and data were collected from the employees of these companies. 600 questionnaires were used in this study for data collection and 350 questionnaires were returned to analyze the data. Data analysis was carried out through Structural Equation Modeling (SEM). Results of the study highlighted that resources are the major role in FP. Particularly, the tangible resources of the company are vital to enhance the performance in financial terms. Tangible resources have a positive effect on OP, supply chain and profitability. Furthermore, OP has a positive effect on supply chain and profitability which further increases the FP.

The study's goal is to see how electronic customer relationship management affects the quality of service at private hospitals in Jordan. The dimensions of customer relationship management (CRM) represented by website design, website search, privacy, security, and service delivery on time, while the dimensions of quality of service include reliability, responsiveness, assurance, and empathy. It focused on private hospitals in Jordan. Data were primarily gathered through self-reported questionnaires created by Google Forms distributed to a purposive sample of inpatients via email. The statistical program AMOSv24 was used to test the study hypotheses. The results demonstrated that electronic customer relationship management had a positive impact on service quality. Considering the results, the researchers recommend improving the degree of its practice of managing electronic customer relations by reconsidering its websites in terms of focusing on the website design and its ease of use by patients and the possibility of searching the website.

Sustainable Competitive Advantage (SCA) is very much needed in the development of the business world. This study aims to determine the model of increasing the SCA variable with Entrepreneurial Capability (EC) and Knowledge Integration Capability (KIC) directly or through Supply Chain Management (SCM) variables indirectly so that the objectives of SCA in small and medium enterprises (SMEs) can be achieved effectively. The research method used is a quantitative method with a structural model type using the SmartPLS version 3.2 program. The population in this study were all 2,296 administrators and members of IPEMI West Java. The sampling method used is random sampling. Data collection techniques using questionnaires were addressed to 360 respondents and 344 respondents were properly collected. The results show that EC influenced SCA with a T statistics score of 3.971, EC for SCM was 4.858, KIC for EC was 13.874, KIC for SCA was 1.886, KIC against SCM was 7.876, and SCM against SCA was 7.796 and it can be concluded that KIC to SCA can be significant if it is through SCM.

The research study was carried out to investigate the actual business performance model in herbal medicine business in Thailand. The conceptual framework was developed from resource-based theory of herbal medicine community enterprise, and other contemporaneous research in herbal medicine business performance. Accordingly, the study considered the importance of the factors of marketing channel, competitive advantage, logistics integration and innovative management. In this direction, the study employed a quantitative research approach. Questionnaire was used for data collection. Data were collected from 340 entrepreneurs of herbal community enterprise. Finally, data were analyzed using structural equation modeling (SEM) to examine the actual herbal business performance of the organizations studied through all operational links in the marketing channel, competitive advantage, logistics integration and innovative management. Results of the study found that marketing channels had a positive effect on herbal business performance. Competitive advantage also had a positive effect on herbal business performance. Furthermore, logistics performance had a positive effect on herbal business performance. Finally, similar results were found in case of innovative management which shows the positive effect on herbal business performance.

This study presents a multiproduct fabrication cost-minimization model featuring external providers, commonality, rework, and postponement in the supply chain environment. Customers’ requirements simultaneously emphasize quality, variety, and fast response time in current markets. To satisfy customer needs, most manufacturers in various industries (e.g., clothing, household goods, automotive, etc.) plan their multiproduct fabrication by incorporating a postponement strategy, rework process, and an outsourcing option. Motivated by the viewpoints above, this study offers a decision support system to address customers’ external expectations while optimizing internal operating expenses and machine utilization. We propose a single-machine, two-stage delayed differentiation system under a rotation cycle policy. All needed common parts are made in stage one, and stage two fabricates different end products. An external provider is hired to supply partially needed common parts to shorten uptime. The defective items are inevitably produced in both stages. They are categorized and reworked to maintain the desired product quality. Finally, we derive an optimal cost-minimization rotation cycle for our model and use a numerical example to investigate the collective and individual influences of reworking, postponement, and outsourcing to external providers on the multiproduct fabrication problem. In summary, this study can offer an optimization solution for production planning in various modern industries.

The objective of this study was to examine the role of sustainable human resources management (HRM) in supply chain, profitability and resource utilization. The mediating role of operational accuracy was also examined. Finally, the relationship between sustainable HRM, operational accuracy, supply chain, profitability and resource utilization were also examined. The relationship was investigated among the cement manufacturing companies and cement manufacturing companies of Indonesian were selected for the purpose of this study. Finally, data were collected from the Indonesian companies and employees of these companies were the respondents of the study. Finally, 450 questionnaires were distributed among the cement manufacturing companies. The results of the study show that sustainable HRM has a major role to increase operational accuracy. Sustainable HRM practices had a positive effect on supply chain, profitability and resource utilization. Moreover, operational accuracy maintained a positive role to enhance supply chain, profitability and resource utilization among the cement manufacturing companies. Moreover, sustainable HRM showed positive role in operational accuracy and operational accuracy showed positive role to enhance supply chain, profitability and resource utilization.

The aim of this study is to explore benchmarking reasons and their effects on benchmarking success from the perspectives of university managers in different management levels. Six reasons were examined for their role in benchmarking success. These reasons are top management support, university internal assessment, employee participation, benchmarking benefits, benchmarking competitor, and benchmarking partner. Data were gathered by a questionnaire distributed to managers from all levels in public universities. The questionnaire was developed based on related works on benchmarking. Two hundred questionnaires were distributed to the sample members and 167 questionnaires were returned with a response rate of 83.5%. The results indicated university internal assessment is the most influential reason for benchmarking success, followed by benchmarking benefits, benchmarking partner, top management support, and finally, employee participation. It was found that benchmarking competitors had no effect on benchmarking success. Therefore, universities are called for considering such reasons when heading for benchmarking. Researchers also are requested to validate such findings and to explore more reasons for benchmarking success.

South Korean manufacturers have dealt with supply chain interruptions from the COVID-19 pandemic as many other manufacturers have around the world; however, it seems that some Korean manufacturers are remarkably resilient. Many Korean manufacturers have withstood perilous supply chain dynamism and maintained operational performance without interruption. This study examines the antecedents of supply chain resilience and operational performance to suggest how other manufacturers can develop and maintain continuous uninterrupted operations even amid dynamic supply chains and global disruption. This is an empirical study of South Korean manufacturers utilizing PLS-SEM analysis with mediation effects. This study examines the interrelationships of six variables including, supply chain disruption orientation, management’s intention, digital infrastructure capability, innovation adoption, supply chain resilience, and operational performance. The implications are meaningful for both scholars and practitioners alike. This paper contributes to literature pertaining to both supply chain management and technology assimilation.