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How to cite this paper
APA: Salim, M., Alfansi, L., Anggarawati, S., Saputra, F & Afandy, C. (2021). The role of perceived usefulness in moderating the relationship between the DeLone and McLean model and user satisfaction. Uncertain Supply Chain Management, 9(3), 755-766.
Chicago/Turabian: Salim, M., Alfansi, L., Anggarawati, S., Saputra, F & Afandy, C. 2021. "The role of perceived usefulness in moderating the relationship between the DeLone and McLean model and user satisfaction." Uncertain Supply Chain Management 9, no. 3 (2021): 755-766.
AMA: Salim, M., Alfansi, L., Anggarawati, S., Saputra, F & Afandy, C. The role of perceived usefulness in moderating the relationship between the DeLone and McLean model and user satisfaction. Uncertain Supply Chain Management. 2021;9(3):755-766.
References
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Almutairi, H., & Subramanian, G. H. (2005). An empirical application of the DeLone and Mclean model in the Kuwaiti private sector. Journal of Computer Information Systems, 45(3), 113–122. https://doi.org/10.1080/08874417.2005.11645849
Amoli, E. . J., & Farhoomand, A. F. (1996). A structural model of end user computing satisfaction and user performance. Information and Management, 30, 65–73. https://doi.org/10.1016/0378-7206(95)00052-6
Angelina, R. J., Hermawan, A., & Suroso, A. I. (2019). Analyzing E-Commerce Success using DeLone and McLean Model. Journal of Information Systems Engineering and Business Intelligence, 5(2), 156–162. https://doi.org/10.20473/jisebi.5.2.156-162
April, G. D., & Pather, S. (2008). Evaluating Service Quality Dimensions within e-Commerce SMEs. Electronic Journal Information Systems Evaluation, 11(3), 109–124.
Bokhari, R. H. (2005). The relationship between system usage and user satisfaction: A meta-analysis. Journal of Enterprise Information Management, 18(2), 211–234. https://doi.org/10.1108/17410390510579927
Chen, C. W. D., & Cheng, C. Y. J. (2009). Understanding consumer intention in online shopping: A respecification and validation of the DeLone and McLean model. Behaviour and Information Technology, 00(0), 1–11. https://doi.org/10.1080/01449290701850111
Chin, W. W. (1998). The partial least squares approach to structural equation modelling. Modern Methods for Business Research, 295(2), 295–336.
Chin, W. W., & Todd, P. A. (1995). On the use, usefulness, and ease of use of structural equation modeling in mis research: A note of caution. MIS Quarterly: Management Information Systems, 19(2), 237–246. https://doi.org/10.2307/249690
Chiu, C. M., Chiu, C. S., & Chang, H. C. (2007). Examining the integrated influence of fairness and quality on learners’ satisfaction and Web-based learning continuance intention. Information Systems Journal, 17, 271–287. https://doi.org/10.1111/j.1365-2575.2007.00238.x
Davis, F. D. (1989). Information Technology Introduction. MIS Quarterly, 13(3), 319–340.
Delone, W., & Mclean, E. (1992). Information Systems Success : The Quest for the Dependent Variable. https://doi.org/10.1287/isre.3.1.60
Delone, W., & Mclean, E. (2003). The DeLone and McLean Model of Information Systems Success : A Ten-Year Update. Journal of Management Information Systems, 19(4). https://doi.org/10.1080/07421222.2003.11045748
Dessler, G. (2017). Human Resource Management Fifteenth Edition.
Fitzgerald, G., & Russo, N. L. (2005). The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD). European Journal of Information Systems, 14(3), 244–257. https://doi.org/10.1057/palgrave.ejis.3000541
Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing Information System Success : The IS-Impact Measurement Model Re-conceptualizing Informa. Journal of the Association for Information Systems, 9(7), 377–408.
Granić, A., & Marangunić, N. (2019). Technology acceptance model in educational context: A systematic literature review. British Journal of Educational Technology, 50(5), 2572–2593. https://doi.org/10.1111/bjet.12864
Hair, J. R., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (Seven Edit). Pearson Prentice Hall.
Halawi, L. A., McCarthy, R. V., & Aronson, J. E. (2007). An empirical investigation of knowledge management systems’ success. Journal of Computer Information Systems, 48(2), 121–135. https://doi.org/10.1080/08874417.2008.11646014
Ho, K. F., Ho, C. H., & Chung, M. H. (2019). Theoretical integration of user satisfaction and technology acceptance of the nursing process information system. PLoS ONE, 14(6), 1–14. https://doi.org/10.1371/journal.pone.0217622
Hsu, M. H., & Chiu, C. M. (2004). Predicting electronic service continuance with a decomposed theory of planned behaviour. Behaviour and Information Technology, 23(5), 359–373. https://doi.org/10.1080/01449290410001669969
Iivari, J. (2005). An Empirical Test of the DeLone-McLean Model of Information System Success. Data Base for Advances in Information Systems, 36(2), 8–27. https://doi.org/10.1145/1066149.1066152
Jaafreh, A. B. (2017). Evaluation Information System Success: Applied DeLone and McLean Information System Success Model in Context Banking System in KSA. International Review of Management and Business Research, 6(2), 829–845.
Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: SERVQUAL from the other side. MIS quarterly, 26(2), 145-166.
Kim, Y., Eom, M., & Ahn, J. (2005). Measuring is service quality in the context of the service quality-user satisfaction relationship. Journal of information technology theory and application, 7(2), 53–70.
Kim, Y., & Lee, H. S. (2014). Quality, perceived usefulness, user satisfaction, and intention to use: An empirical study of ubiquitous personal robot service. Asian Social Science, 10(11), 1–16. https://doi.org/10.5539/ass.v10n11p1
Kotler, P., & Keller, K. (2015). marketing management. In Small Business Marketing. https://doi.org/10.1007/978-1-137-32601-0_12
Kuo, K. M., Liu, C. F., Talley, P. C., & Pan, S. Y. (2018). Strategic improvement for quality and satisfaction of hospital information systems. Journal of Healthcare Engineering. https://doi.org/10.1155/2018/3689618
Laudon, K. C., & Laudon, J. P. (2014). Management Information Systems . Managing the Digital Firm.
Lim, W. M., & Ting, D. H. (2012). E-shopping: An analysis of the uses and gratifications theory. Modern Applied Science, 6(5), 48–63. https://doi.org/10.5539/mas.v6n5p48
Lin, C. C., Wu, H. Y., & Chang, Y. F. (2011). The critical factors impact on online customer satisfaction. Procedia Computer Science, 3, 276–281. https://doi.org/10.1016/j.procs.2010.12.047
Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the B2C E-commerce context. Total Quality Management, 18(4), 363–378. https://doi.org/10.1080/14783360701231302
Michel, S., & Cocula, F. (2017). Impact of the Three IS Qualities On User Satisfaction in an Information-Intensive Sector. Electronic Journal of Information Systems Evaluation, 20(2), 85–101.
Negash, S., Ryan, T., & Igbaria, M. (2003). Quality and effectiveness in Web-based customer support systems. Information and Management, 40, 757–768. https://doi.org/10.1016/S0378-7206(02)00101-5
Nugroho, Y., & Prasetyo, A. (2018). Assessing information systems success: A respecification of the DeLone and McLean model to integrating the perceived quality. Problems and Perspectives in Management, 16(1), 348–360. https://doi.org/10.21511/ppm.16(1).2018.34
O’Brien, J. A., & Marakas, G. (2011). Management Information Systems.
Palmer, J. (2002). Web Site Usability,Design, and Performance Metric. Information Systems Research, 13(2), 151–167. https://doi.org/10.1111/j.1468-4004.2006.47617.x
Parasurahman, A., Zeithaml, V., & Berry, L. L. (1988). SERQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality. Journal of Retailling, 64(1), 12–40. https://doi.org/10.1002/9781118785317.weom090654
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17, 236–263. https://doi.org/10.1057/ejis.2008.15
Petter, S., Delone, W., & McLean, E. R. (2013). Information systems success: The quest for the independent variables. Journal of Management Information Systems, 29(4), 7–62. https://doi.org/10.2753/MIS0742-1222290401
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173–185. https://doi.org/10.2307/249687
Qin, H., & Prybutok, V. R. (2009). Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants. International Journal of Quality and Service Sciences, 1(1), 78–95. https://doi.org/10.1108/17566690910945886
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50–69. https://doi.org/10.1287/isre.13.1.50.96
Santouridis, I., Trivellas, P., & Reklitis, P. (2009). Internet service quality and customer satisfaction: Examining internet banking in Greece. Total Quality Management and Business Excellence, 20(2), 223–239. https://doi.org/10.1080/14783360802623084
Seddon, P. B., & Min-Yen Kiew. (2020). A partial test and development of delone and mclean’s model of is success3. Australasian Journal of Information Systems, 4(1), 90–109. https://doi.org/10.3127/AJIS.V24I0.2769
Tajuddin, M. (2015). Modification of Delon and McLean model in the success of information system for good university governance. Turkish Online Journal of Educational Technology, 14(4), 113–123.
Tam, C., & Oliveira, T. (2016). Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61, 233–244. https://doi.org/10.1016/j.chb.2016.03.016
Van Vuuren, D. P., Riahi, K., Moss, R., Edmonds, J., Thomson, A., Nakicenovic, N., Kram, T., Berkhout, F., Swart, R., Janetos, A., Rose, S. K., & Arnell, N. (2011). A proposal for a new scenario framework to support research and assessment in different climate research communities. Global Environmental Change, 22(1), 21–35. https://doi.org/10.1016/j.gloenvcha.2011.08.002
Yakubu, M., & Dasuki, S. . (2018). Asessing E L Earning S Ystems S Uccess in N Igeria : an Aplication of the DeLone and McLean I nformation Systems Success M Odel. Journal of Information Thecnology Education: Research, 17, 182–202.
Yim, S., & Shin, M. (2014). Effects of System Quality and Information Quality on the Use and Job Performance of an Enterprise Mobility Solution for a Mobile Office with a Consideration of Task Mobility and Task Interdependence as Control Variables. Asia Pacific Journal of Information Systems, 24(2), 115–140. https://doi.org/10.14329/apjis.2014.24.2.115
Almutairi, H., & Subramanian, G. H. (2005). An empirical application of the DeLone and Mclean model in the Kuwaiti private sector. Journal of Computer Information Systems, 45(3), 113–122. https://doi.org/10.1080/08874417.2005.11645849
Amoli, E. . J., & Farhoomand, A. F. (1996). A structural model of end user computing satisfaction and user performance. Information and Management, 30, 65–73. https://doi.org/10.1016/0378-7206(95)00052-6
Angelina, R. J., Hermawan, A., & Suroso, A. I. (2019). Analyzing E-Commerce Success using DeLone and McLean Model. Journal of Information Systems Engineering and Business Intelligence, 5(2), 156–162. https://doi.org/10.20473/jisebi.5.2.156-162
April, G. D., & Pather, S. (2008). Evaluating Service Quality Dimensions within e-Commerce SMEs. Electronic Journal Information Systems Evaluation, 11(3), 109–124.
Bokhari, R. H. (2005). The relationship between system usage and user satisfaction: A meta-analysis. Journal of Enterprise Information Management, 18(2), 211–234. https://doi.org/10.1108/17410390510579927
Chen, C. W. D., & Cheng, C. Y. J. (2009). Understanding consumer intention in online shopping: A respecification and validation of the DeLone and McLean model. Behaviour and Information Technology, 00(0), 1–11. https://doi.org/10.1080/01449290701850111
Chin, W. W. (1998). The partial least squares approach to structural equation modelling. Modern Methods for Business Research, 295(2), 295–336.
Chin, W. W., & Todd, P. A. (1995). On the use, usefulness, and ease of use of structural equation modeling in mis research: A note of caution. MIS Quarterly: Management Information Systems, 19(2), 237–246. https://doi.org/10.2307/249690
Chiu, C. M., Chiu, C. S., & Chang, H. C. (2007). Examining the integrated influence of fairness and quality on learners’ satisfaction and Web-based learning continuance intention. Information Systems Journal, 17, 271–287. https://doi.org/10.1111/j.1365-2575.2007.00238.x
Davis, F. D. (1989). Information Technology Introduction. MIS Quarterly, 13(3), 319–340.
Delone, W., & Mclean, E. (1992). Information Systems Success : The Quest for the Dependent Variable. https://doi.org/10.1287/isre.3.1.60
Delone, W., & Mclean, E. (2003). The DeLone and McLean Model of Information Systems Success : A Ten-Year Update. Journal of Management Information Systems, 19(4). https://doi.org/10.1080/07421222.2003.11045748
Dessler, G. (2017). Human Resource Management Fifteenth Edition.
Fitzgerald, G., & Russo, N. L. (2005). The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD). European Journal of Information Systems, 14(3), 244–257. https://doi.org/10.1057/palgrave.ejis.3000541
Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing Information System Success : The IS-Impact Measurement Model Re-conceptualizing Informa. Journal of the Association for Information Systems, 9(7), 377–408.
Granić, A., & Marangunić, N. (2019). Technology acceptance model in educational context: A systematic literature review. British Journal of Educational Technology, 50(5), 2572–2593. https://doi.org/10.1111/bjet.12864
Hair, J. R., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (Seven Edit). Pearson Prentice Hall.
Halawi, L. A., McCarthy, R. V., & Aronson, J. E. (2007). An empirical investigation of knowledge management systems’ success. Journal of Computer Information Systems, 48(2), 121–135. https://doi.org/10.1080/08874417.2008.11646014
Ho, K. F., Ho, C. H., & Chung, M. H. (2019). Theoretical integration of user satisfaction and technology acceptance of the nursing process information system. PLoS ONE, 14(6), 1–14. https://doi.org/10.1371/journal.pone.0217622
Hsu, M. H., & Chiu, C. M. (2004). Predicting electronic service continuance with a decomposed theory of planned behaviour. Behaviour and Information Technology, 23(5), 359–373. https://doi.org/10.1080/01449290410001669969
Iivari, J. (2005). An Empirical Test of the DeLone-McLean Model of Information System Success. Data Base for Advances in Information Systems, 36(2), 8–27. https://doi.org/10.1145/1066149.1066152
Jaafreh, A. B. (2017). Evaluation Information System Success: Applied DeLone and McLean Information System Success Model in Context Banking System in KSA. International Review of Management and Business Research, 6(2), 829–845.
Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: SERVQUAL from the other side. MIS quarterly, 26(2), 145-166.
Kim, Y., Eom, M., & Ahn, J. (2005). Measuring is service quality in the context of the service quality-user satisfaction relationship. Journal of information technology theory and application, 7(2), 53–70.
Kim, Y., & Lee, H. S. (2014). Quality, perceived usefulness, user satisfaction, and intention to use: An empirical study of ubiquitous personal robot service. Asian Social Science, 10(11), 1–16. https://doi.org/10.5539/ass.v10n11p1
Kotler, P., & Keller, K. (2015). marketing management. In Small Business Marketing. https://doi.org/10.1007/978-1-137-32601-0_12
Kuo, K. M., Liu, C. F., Talley, P. C., & Pan, S. Y. (2018). Strategic improvement for quality and satisfaction of hospital information systems. Journal of Healthcare Engineering. https://doi.org/10.1155/2018/3689618
Laudon, K. C., & Laudon, J. P. (2014). Management Information Systems . Managing the Digital Firm.
Lim, W. M., & Ting, D. H. (2012). E-shopping: An analysis of the uses and gratifications theory. Modern Applied Science, 6(5), 48–63. https://doi.org/10.5539/mas.v6n5p48
Lin, C. C., Wu, H. Y., & Chang, Y. F. (2011). The critical factors impact on online customer satisfaction. Procedia Computer Science, 3, 276–281. https://doi.org/10.1016/j.procs.2010.12.047
Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the B2C E-commerce context. Total Quality Management, 18(4), 363–378. https://doi.org/10.1080/14783360701231302
Michel, S., & Cocula, F. (2017). Impact of the Three IS Qualities On User Satisfaction in an Information-Intensive Sector. Electronic Journal of Information Systems Evaluation, 20(2), 85–101.
Negash, S., Ryan, T., & Igbaria, M. (2003). Quality and effectiveness in Web-based customer support systems. Information and Management, 40, 757–768. https://doi.org/10.1016/S0378-7206(02)00101-5
Nugroho, Y., & Prasetyo, A. (2018). Assessing information systems success: A respecification of the DeLone and McLean model to integrating the perceived quality. Problems and Perspectives in Management, 16(1), 348–360. https://doi.org/10.21511/ppm.16(1).2018.34
O’Brien, J. A., & Marakas, G. (2011). Management Information Systems.
Palmer, J. (2002). Web Site Usability,Design, and Performance Metric. Information Systems Research, 13(2), 151–167. https://doi.org/10.1111/j.1468-4004.2006.47617.x
Parasurahman, A., Zeithaml, V., & Berry, L. L. (1988). SERQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality. Journal of Retailling, 64(1), 12–40. https://doi.org/10.1002/9781118785317.weom090654
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17, 236–263. https://doi.org/10.1057/ejis.2008.15
Petter, S., Delone, W., & McLean, E. R. (2013). Information systems success: The quest for the independent variables. Journal of Management Information Systems, 29(4), 7–62. https://doi.org/10.2753/MIS0742-1222290401
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173–185. https://doi.org/10.2307/249687
Qin, H., & Prybutok, V. R. (2009). Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants. International Journal of Quality and Service Sciences, 1(1), 78–95. https://doi.org/10.1108/17566690910945886
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50–69. https://doi.org/10.1287/isre.13.1.50.96
Santouridis, I., Trivellas, P., & Reklitis, P. (2009). Internet service quality and customer satisfaction: Examining internet banking in Greece. Total Quality Management and Business Excellence, 20(2), 223–239. https://doi.org/10.1080/14783360802623084
Seddon, P. B., & Min-Yen Kiew. (2020). A partial test and development of delone and mclean’s model of is success3. Australasian Journal of Information Systems, 4(1), 90–109. https://doi.org/10.3127/AJIS.V24I0.2769
Tajuddin, M. (2015). Modification of Delon and McLean model in the success of information system for good university governance. Turkish Online Journal of Educational Technology, 14(4), 113–123.
Tam, C., & Oliveira, T. (2016). Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61, 233–244. https://doi.org/10.1016/j.chb.2016.03.016
Van Vuuren, D. P., Riahi, K., Moss, R., Edmonds, J., Thomson, A., Nakicenovic, N., Kram, T., Berkhout, F., Swart, R., Janetos, A., Rose, S. K., & Arnell, N. (2011). A proposal for a new scenario framework to support research and assessment in different climate research communities. Global Environmental Change, 22(1), 21–35. https://doi.org/10.1016/j.gloenvcha.2011.08.002
Yakubu, M., & Dasuki, S. . (2018). Asessing E L Earning S Ystems S Uccess in N Igeria : an Aplication of the DeLone and McLean I nformation Systems Success M Odel. Journal of Information Thecnology Education: Research, 17, 182–202.
Yim, S., & Shin, M. (2014). Effects of System Quality and Information Quality on the Use and Job Performance of an Enterprise Mobility Solution for a Mobile Office with a Consideration of Task Mobility and Task Interdependence as Control Variables. Asia Pacific Journal of Information Systems, 24(2), 115–140. https://doi.org/10.14329/apjis.2014.24.2.115