Human resources that are of high quality create a competitive advantage for companies, thus Human Resource Management (HRM) and High-Performance Work Systems (HPWS) that are good become key success factors that need to be considered by every company. This study aims to investigate the influence of Human Resource Management (HRM) and High-Performance Work Systems (HPWS) on Information Technology (IT) Performance and Competitive Advantage of a company. The method used in this study is a quantitative approach with a questionnaire as the data collection method. The research sample consisted of 191 supervisors, managers, and executives of manufacturing companies located in Medan, Indonesia. Data analysis was conducted using SmartPLS 4.0 software. The results showed that Human Resource Management significantly affects IT Performance but does not directly affect Competitive Advantage. Meanwhile, HPWS Capability does not affect IT Performance but significantly affects Competitive Advantage. IT Performance significantly affects Competitive Advantage. IT Performance also mediates the relationship between Human Resource Management and Competitive Advantage. However, it is not significant in mediating the relationship between HPWS Capability and Competitive Advantage. These findings underscore that Human Resource Management (HRM) and High-Performance Work Systems (HPWS) play pivotal roles in shaping Information Technology (IT) performance and competitive advantage within companies, thus impacting the overall success and sustainability of companies.

This research aims to find out the significant difference between added value on sustainable competitive advantage and unsustainable competitive advantage of Islamic banks in Indonesia. The population in this study is Islamic banking units in Indonesia, the sampling technique used purposive sampling and the data is used from annual financial reports from 2015 to 2019. The results of this research support the resource-based theory that companies that can maintain their competitive advantage have added value and can also manage their strategic assets in the form of VRIN (Valuable, Rare, Inimitable, non-substitutable) more efficiently. The results also indicate that companies that can maintain competitive advantage are those that can provide added value for the stakeholders. The test results support the RBT hypothesis, as evidenced by the finding that it is possible to use VRIN assets to offer added value for stakeholders.

Supply chain management (SCM) plays a major role in allowing manufacturing companies to achieve competitive advantage. However, only few studies have been investigated in manufacturing industry, particularly on the relationship between SCM drivers and competitive advantage. Therefore, the objective of this study is to explore the impact of supply chain management drivers on competitive advantage in Vietnamese manufacturing companies. By adopting the exploratory factor analysis (EFA), a multiple regression analysis, the author finds out that the SCM drivers including facilities, inventory, transportation, information, sourcing and pricing are strongly related to competitive advantage in the manufacturing. The results contribute to the current literature on supply chain and they are essential for supply chain in manufacturing industry by acknowledging the influence of SCM drivers on competitive advantage.

The aim of the current study is to examine the role of competitive advantage and commodity strategic supply chain in the textile industry of Indonesia. Additionally, the mediating role of export performance was examined to expedite textile industry performance. The moderating role of supply chain top management team support was also investigated. To achieve the objectives, primary data were collected with the help of a questionnaire. Employees of textile companies were selected as the respondents and PLS-SEM was used in this study. Moreover, the preliminary analysis was performed through SPSS. Ten hypotheses were developed to examine the relationships among competitive advantage, commodity strategic supply chain, export performance, supply chain top management team support and textile industry performance. Findings of the study indicate that competitive advantage and commodity strategic supply chain played a valuable role to enhance textile industry performance. Export performance is a mediating variable between competitive advantage and textile industry performance, moreover, it is also a mediating variable between commodity strategic supply chain and textile industry performance. Likewise, supply chain top management team support as a moderating variable enhances the positive impact of competitive advantage on textile industry performance.

During the past few years, there have been tremendous attempts among various companies to implement the principles of supply chain management to increase their capabilities. Reduction in supply chain cost is an important element to support competitive advantage. However, to manage the cost of supply chain, managing target and order costs is essential. Reduction in both target cost and order cost is crucial to maintain reasonable supply chain cost, which directly influences the competitive advantage. Thus, the primary objective of this study is to support competitive advantage by the help of integration between target cost and order cost. To achieve this, quantitative research technique was adopted based on a survey technique and 300 questionnaires were distributed among the managerial employees of supply chain companies in Iraq. While analyzing the data through Smart PLS 3, it was revealed that any reduction in target cost and order cost could decrease the overall supply chain cost and this helps to sustain competitive advantage. Therefore, supply chain cost plays the mediating role to enhance competitive advantage through integration of the target cost and the order cost. Finally, this study is beneficial for supply chain companies to enhance competitive advantage through reduction in supply chain cost.

The study aimed at developing a new model that integrates mobile banking service quality in its three dimensions: information quality, system quality, and interface design quality, with customers’ satisfaction. The study used a survey method for collecting data and a sample of (439) customers downloading mobile banking applications and practicing banking transactions was selected randomly. The study model was validated using the validity and reliability measures in the SPSS statistical program, and Partial Least Square technique was used for testing the model hypotheses. As a result, it was found that information quality, system quality, and interface design quality significantly affected customer’s satisfaction to use mobile banking service whilst system quality was found the most predictive one for the customer’s satisfaction.

Industry 4.0 is a modern approach that aims at enhancing the connectivity between the different stages of the production process and the requirements of consumers. This paper addresses a relevant problem for both Industry 4.0 and flow shop literature: the missing operations flow shop scheduling problem. In general, in order to reduce the computational effort required to solve flow shop scheduling problems only permutation schedules (PFS) are considered, i.e., the same job sequence is used for all the machines involved. However, considering only PFS is not a constraint that is based on the real-world conditions of the industrial environments, and it is only a simplification strategy used frequently in the literature. Moreover, non-permutation (NPFS) orderings may be used for most of the real flow shop systems, i.e., different job schedules can be used for different machines in the production line, since NPFS solutions usually outperform the PFS ones. In this work, a novel mathematical formulation to minimize total tardiness and a resolution method, which considers both PFS and (the more computationally expensive) NPFS solutions, are presented to solve the flow shop scheduling problem with missing operations. The solution approach has two stages. First, a Genetic Algorithm, which only considers PFS solutions, is applied to solve the scheduling problem. The resulting solution is then improved in the second stage by means of a Simulated Annealing algorithm that expands the search space by considering NPFS solutions. The experimental tests were performed on a set of instances considering varying proportions of missing operations, as it is usual in the Industry 4.0 production environment. The results show that NPFS solutions clearly outperform PFS solutions for this problem.

The increasingly tight competition has caused problems for small and medium enterprises (SMEs) in increasing their marketing performance. During the last few years, the marketing performance of SMEs operating in the Project woodcraft industry sector in the Badung Bali has moved downwards. The goal of this research is to develop knowledge in the fields of Strategic Management, specifically regarding product innovation to achieve a competitive advantage in an attempt to improve internationalization and marketing performance. The population in this research is all of the SMEs operating in the woodcraft industry sector and is based in Badung Bali. The sample size in this research is determined based on Slovin's formula and the total includes 100 units of SME operating in the woodcraft industry. The method used is the quantitative approach, which examines the role of competitive advantage in mediating the influence of product innovation on internationalization and marketing performance. Based on the research results, product innovation has a positive and significant influence on both, competitive advantage and internationalization. Product innovation and competitive advantage have positive and significant influences on marketing performance. Competitive advantage has a positive and significant influence on internationalization. Meanwhile, it has been revealed that competitive advantage can mediate the influence of product innovation on marketing performance and competitive advantage can mediate the influence of product innovation on the internationalization of SME operating in the Project woodcraft industry sector in Badung Bali. Based on these findings, the project woodcraft industry SME in Badung Bali is advised to be more innovative in producing their products, so that there would be an increase in marketing performance in the international market. It is also recommended for subsequent researchers to add in other variables, such as product quality and market orientation, to enrich the information attained.

The purpose of this study is to explore the role of implementing e-supply chain management (E-SCM) on the competitive position of companies and whether implementing customer relationship management (CRM) can affect the relationship between E-SCM and competitive advantage. To achieve this objective, a quantitative approach was utilized. A total of 300 questionnaires were distributed where 243 questionnaires were returned, with 17 incomplete questionnaires being excluded, leaving 226 usable questionnaires. PLS-SEM software was used to analyze the data. The results of this study demonstrate the imperative role of implementing E-SCM and CRM on creating a competitive advantage for firms. It also shows that CRM mediates the relationship between E-SCM and competitive advantage, suggesting that utilizing different technologies can help firms better communicate with their customers and thus better serve them which in turn will enhance customers’ satisfaction and thus boost the competitive position of the firm.

This paper presents an empirical investigation to study the effects of various factors influencing on customer loyalty, profitability and word of mouth advertisement for gaining competitive advantage in tourism industry. The study designs a questionnaire in Likert scale and distributes it among a random sample of 500 people who purchased some tours from travel agencies. Using structural equation modeling, the study has determined a positive and meaningful impact of pricing strategy, amenity, tourism services, content of trip, marketing mix elements, brand equity, competitive advantage and being exclusive on gaining competitive advantage. In addition, being exclusive and value creation influence positively on word of mouth advertisement. Finally, value creation influences on profitability, positively.