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Growing Science » Decision Science Letters » Factors affecting legal services' quality: The case of an emerging economy

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Decision Science Letters

ISSN 1929-5812 (Online) - ISSN 1929-5804 (Print)
Quarterly Publication
Volume 13 Issue 2 pp. 329-336 , 2024

Factors affecting legal services' quality: The case of an emerging economy Pages 329-336 Right click to download the paper Download PDF

Authors: Truong Thi Hien, Le Thi Hong Gai, Thai Thi Hoai An, Le Thi Thuy An

📋 Author Affiliations:
T.T. Hien¹, T.T.H. An¹, L.T.T. An¹, L.T.H. Gai²
¹ Tay Nguyen University, Daklak, Buon Ma Thuot City, Viet Nam
² Institute of Social Sciences of Central Highlands, Daklak, Buon Ma Thuot City, Viet Nam
doi 10.5267/j.dsl.2024.2.004
Crossmark

🔑 Keywords: Economy, Services, Use of services

Abstract: Vietnam is a rapidly developing country associated with changes in socio-economic activities, especially both public and private services. The service industry is making a practical contribution to economic growth and is gaining a great position. To help a society develop harmoniously, the economy must satisfy people's ability to access services, especially basic services such as education, healthcare, legality, transportation, security and safety. The aims of the study are to estimate factors affecting legal service quality, and based on the survey in three provinces in Vietnam: Lam Dong, Dak Lak, Gia Lai and through quantitative analysis, the research results show that there are five factors that positively affect service quality, which are: (1) government; (2) head of the unit; ⁠(3) influencer; (4) opinions of people around; and (5) organizations and individuals providing services. The research results also discuss some solutions to increase service quality and sustainable development of Vietnam in the coming time.

How to cite this paper
APA: Hien, T., Gai, L., An, T & An, L. (2024). Factors affecting legal services' quality: The case of an emerging economy. Decision Science Letters, 13(2), 329-336.
Chicago/Turabian: Hien, T., Gai, L., An, T & An, L. 2024. "Factors affecting legal services' quality: The case of an emerging economy." Decision Science Letters 13, no. 2 (2024): 329-336.
AMA: Hien, T., Gai, L., An, T & An, L. Factors affecting legal services' quality: The case of an emerging economy. Decision Science Letters. 2024;13(2):329-336.

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Journal: Decision Science Letters | Year: 2024 | Volume: 13 | Issue: 2 | Views: 793 | Reviews: 0

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