This research has the aim of analyzing the relationship between the supply chain service quality variable and consumer satisfaction, analyzing the use of information technology variable on consumer satisfaction at the Immigration organization. This research method is associative quantitative research and aims to determine the relationship between two or more variables. In this way, we can build a theory that functions to predict and control a phenomenon. The population in this study were all immigration organization employees. In this research, an analysis model is used, namely Structural Equation Modeling (SEM). In this study, the number of respondents was 613 immigration organization customers. The sampling technique used in this research is nonprobability sampling. In this research, the data collection method used was the questionnaire method. The instrument used to measure this research variable is a 5-point Likert scale. Data processing in this research uses SmartPLS software. The stages of data analysis in this research are the outer model test which includes convergent validity, discriminant validity and composite reliability as well as inner model analysis, namely hypothesis testing. Based on data analysis, it is concluded that Supply chain service quality has a positive and crucial impact on consumer satisfaction. The use of information technology has a positive and crucial impact on consumer satisfaction.

This research aims to analyze the influence of e-leadership behavior on employee commitment at the immigration office, the influence of the e-Work Environment on employee commitment at the immigration office, and the influence of e-Job satisfaction on employee commitment at the immigration office. The research method used in this research is associative research. Associative research is research that aims to determine the relationship between two or more variables. In this way we can build a theory that functions to predict and control a phenomenon. The population in this study were all immigration office employees. In this research, an analysis model is used, namely Structural Equation Modeling (SEM). The respondents for this research were 678 immigration office employees who were determined using a simple random sampling method. Research data was obtained by distributing online questionnaires via social media. The instrument used in this research uses a Likert scale 7 scale. The data analysis stage of this research is testing the outer model and inner model. The outer model test consists of convergent validity, discriminant validity and composite reliability and the inner model test, namely hypothesis testing or significance testing. The results of data analysis show that e-leadership behavior has a positive and significant relationship to employee commitment at the immigration office, the e-Work Environment has a positive and significant relationship to employee commitment, and e-Job satisfaction has a positive and significant relationship to employee commitment at the immigration office.

This research aims to analyze variable service quality on e-government user satisfaction and analyze information quality variables on e-government user satisfaction at the immigration office. The research method used in this research is associative quantitative research which aims to determine the relationship between two or more variables. In this way, we can build a theory that functions to predict and control a phenomenon. The population in this study were all immigration office employees. In this research, an analysis model is used, namely Partial Least Square-Structural Equation Modeling (PLS-SEM). In this study, the number of respondents was 876 immigration office employees who used e-government. The sampling technique used in this research is non probability sampling. In this research, the data collection method used was the questionnaire method. The instrument used to measure this research variable is a 7-point Likert scale. Data processing in this research uses SmartPLS software. The stages of data analysis in this research are the outer model test which includes convergent validity, discriminant validity and composite reliability as well as inner model analysis, namely hypothesis testing. The results of this research are that variable service quality has a positive and significant relationship to e-government user satisfaction at the immigration office and the information quality variable has a positive and significant relationship to e-government user satisfaction at the immigration office.