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How to cite this paper
APA: Aji, K., Purnomo, A., Nurkumalawati, I., Wiraputra, A., Bawono, S., Sohirin, S & Wilonotomo, W. (2024). Investigating the role of e-service quality and information quality on e-government user satisfaction in the immigration department. International Journal of Data and Network Science, 8(4), 2499-2508.
Chicago/Turabian: Aji, K., Purnomo, A., Nurkumalawati, I., Wiraputra, A., Bawono, S., Sohirin, S & Wilonotomo, W. 2024. "Investigating the role of e-service quality and information quality on e-government user satisfaction in the immigration department." International Journal of Data and Network Science 8, no. 4 (2024): 2499-2508.
AMA: Aji, K., Purnomo, A., Nurkumalawati, I., Wiraputra, A., Bawono, S., Sohirin, S & Wilonotomo, W. Investigating the role of e-service quality and information quality on e-government user satisfaction in the immigration department. International Journal of Data and Network Science. 2024;8(4):2499-2508.
References
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Ming, C., Chen, T., & Ai, Q. (2018). An empirical study of e-service quality and user satisfaction of public service centers in China. International Journal of Public Administration in the Digital Age (IJPADA), 5(3), 43-59.
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Praditya, R. A., & Purwanto, A. (2024). The Role of Viral Marketing, Brand Image and Brand Awareness on Purchasing Decisions. PROFESOR: Professional Education Studies and Operations Research, 1(01), 11-15.
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Rohana, S. (2019). The Role of Customer Satisfaction and Service Quality on Loyalty of Bank Customers. Journal of In-dustrial Engineering & Management Research, 1(1a), 57 - 67. https://doi.org/10.7777/jiemar.v1i1a.256
Sharma, S. K. (2015). Adoption of e-government services: The role of service quality dimensions and demographic varia-bles. Transforming Government: People, Process and Policy, 9(2), 207-222.
Setiawanta, Y. (2022). E-government in the perspective of college students: lessons in user satisfaction. International Journal of Business Information Systems, 41(2), 139-156.
Syahril, S., Sihotang, M., Hadinegoro, R., Sulastri, E., Rochmad, I., Cahyono, Y., & Purwanto, A. (2022). Hospitals Cusptomer e-loyalty: How The Role of e-service quality, e-recovery service quality and e-satisfaction ?. UJoST- Uni-versal Journal of Science and Technology, 1(1), 23–27. https://doi.org/10.11111/ujost.v1i1.56
Skordoulis, M., Alasonas, P., & Pekka-Economou, V. (2017). E-government services quality and citizens' satisfaction: a multi-criteria satisfaction analysis of TAXISnet information system in Greece. International Journal of Productivity and Quality Management, 22(1), 82-100.
Sung, Y. H., Liu, S. H., Liao, H. L., & Liu, C. M. (2009). Service quality between e-government users and administrators. I-WAYS, Digest of Electronic Commerce Policy and Regulation, 32(4), 241-248.
Uchenna, M. N., & Nworah, M. (2020). E-service Quality Dimensions and Users Satisfaction with E-Governance Service Portals. International Journal of Innovative Information Systems & Technology Research, 8, 68-80.
Wong, M. S., & Jackson, S. (2017, June). User satisfaction evaluation of Malaysian e-government education services. In 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC) (pp. 531-537). IEEE.
Zhao, J. J., Truell, A. D., Alexander, M. W., & Davis, R. (2007). e-government-to-business service quality and user satis-faction: An assessment of the US state G2B web portals. Issues in Information Systems, 8(2), 140-145.
Ameen, A., Alfalasi, K., Gazem, N. A., & Isaac, O. (2019, December). Impact of system quality, information quality, and service quality on actual usage of smart government. In 2019 first international conference of intelligent computing and Engineering (ICOICE) (pp. 1-6). IEEE.
Danila, R., & Abdullah, A. (2014). User's satisfaction on e-government services: An integrated model. Procedia-Social and Behavioral Sciences, 164, 575-582.
Fan, J., & Yang, W. (2015). Study on e-government services quality: The integration of online and offline services. Jour-nal of Industrial Engineering and Management, 8(3), 693-718.
Fahmi, K., Sihotang, M., Hadinegoro, R. H., Sulastri, E., Cahyono, Y., & Megah, S. I. (2022). Health Care SMEs Products Marketing Strategy: How the Role of Digital Marketing Technology through Social Media?. UJoST- Universal Journal of Science and Technology, 1(1), 16–22. https://doi.org/10.11111/ujost.v1i1.55
Goh, C. Y., Ong, J. W., Tan, S. Z., Goh, G. G. G., & Eze, U. C. (2012). E-service quality and user satisfaction toward E-filing. International Journal on Social Science, Economics and Art, 2(2), 50-54.
Hariguna, T., Lai, M. T., Hung, C. W., & Chen, S. C. (2017). Understanding information system quality on public e-government service intention: an empirical study. International Journal of Innovation and Sustainable Development, 11(2-3), 271-290.
Kafaji, M. A. (2013). Evaluating the roll of service quality as a mediator on user satisfaction in e-government applica-tions. Problems of management in the 21st century, 8(1), 55-65.
Lai, C. S. K., & Pires, G. (2010). Testing of a Model Evaluating e‑Government Portal Acceptance and Satisfaction. Elec-tronic Journal of Information Systems Evaluation, 13(1), pp35-46.
Kamaruddin, E., Salman, I., Annahidl, N., Munawiroh, M., Siswanto, H., Siregar, I., ... & Purwanto, P. (2024). Investigat-ing the role of digital transformation and digital innovation on school performance. International Journal of Data and Network Science, 8(3), 1557-1566.
Lee, A., & Levy, Y. (2014). The effect of information quality on trust in e-government systems' transformation. Trans-forming Government: People, Process and Policy, 8(1), 76-100.
Malik, B. H., Shuqin, C., Mastoi, A. G., Gul, N., & Gul, H. (2016). Evaluating citizen e-satisfaction from e-government services: A case of Pakistan. European Scientific Journal, 12(5).
Ming, C., Chen, T., & Ai, Q. (2018). An empirical study of e-service quality and user satisfaction of public service centers in China. International Journal of Public Administration in the Digital Age (IJPADA), 5(3), 43-59.
Noori, M. (2022). The effect of e-service quality on user satisfaction and loyalty in accessing e-government information. International Journal of Data and Network Science, 6(3), 945-952.
Purwanto, A., Purba, J., Bernarto, I., & Sijabat, R. (2023). Investigating the role digital transformation and human resource management on the performance of the universities. International Journal of Data and Network Science, 7(4), 2013-2028.
Praditya, R. A., & Purwanto, A. (2024). The Role of Viral Marketing, Brand Image and Brand Awareness on Purchasing Decisions. PROFESOR: Professional Education Studies and Operations Research, 1(01), 11-15.
Praditya, R. A. (2024). The Role of service quality, product quality, location and product innovation on consumer purchas-ing decisions and word of mouth. Journal of Industrial Engineering & Management Research, 5(2), 20-24. https://doi.org/10.7777/jiemar.v5i2.517
Praditya, R. A., Prayuda, R. Z., & Purwanto, A. (2023). Investigating The Role of Information Technology, Motivation and Competence on Goverment Employee Performance. Journal of Industrial Engineering & Management Research, 4(4), 28-38. https://doi.org/10.7777/jiemar.v4i4.484
Rahman, A., Suhaila, A., & Haryati, R. (2021). Implementation of Service Quality Improvement Strategies in Service Unit Division PT. Pos Indonesia (Persero) Jakarta. Journal of Industrial Engineering & Management Research, 2(4), 138 - 153. https://doi.org/10.7777/jiemar.v2i4.172
Rohana, S. (2019). The Role of Customer Satisfaction and Service Quality on Loyalty of Bank Customers. Journal of In-dustrial Engineering & Management Research, 1(1a), 57 - 67. https://doi.org/10.7777/jiemar.v1i1a.256
Sharma, S. K. (2015). Adoption of e-government services: The role of service quality dimensions and demographic varia-bles. Transforming Government: People, Process and Policy, 9(2), 207-222.
Setiawanta, Y. (2022). E-government in the perspective of college students: lessons in user satisfaction. International Journal of Business Information Systems, 41(2), 139-156.
Syahril, S., Sihotang, M., Hadinegoro, R., Sulastri, E., Rochmad, I., Cahyono, Y., & Purwanto, A. (2022). Hospitals Cusptomer e-loyalty: How The Role of e-service quality, e-recovery service quality and e-satisfaction ?. UJoST- Uni-versal Journal of Science and Technology, 1(1), 23–27. https://doi.org/10.11111/ujost.v1i1.56
Skordoulis, M., Alasonas, P., & Pekka-Economou, V. (2017). E-government services quality and citizens' satisfaction: a multi-criteria satisfaction analysis of TAXISnet information system in Greece. International Journal of Productivity and Quality Management, 22(1), 82-100.
Sung, Y. H., Liu, S. H., Liao, H. L., & Liu, C. M. (2009). Service quality between e-government users and administrators. I-WAYS, Digest of Electronic Commerce Policy and Regulation, 32(4), 241-248.
Uchenna, M. N., & Nworah, M. (2020). E-service Quality Dimensions and Users Satisfaction with E-Governance Service Portals. International Journal of Innovative Information Systems & Technology Research, 8, 68-80.
Wong, M. S., & Jackson, S. (2017, June). User satisfaction evaluation of Malaysian e-government education services. In 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC) (pp. 531-537). IEEE.
Zhao, J. J., Truell, A. D., Alexander, M. W., & Davis, R. (2007). e-government-to-business service quality and user satis-faction: An assessment of the US state G2B web portals. Issues in Information Systems, 8(2), 140-145.