4
How to cite this paper
APA: Ricardianto, P., Lermatan, E., Thamrin, M., Abdurachman, E., Subagyo, H., Priadi, A., Sirait, D., Wahyuni, T., Kosman, R & Endri, E. (2022). Impact of loading and unloading productivity on service user satisfaction. Uncertain Supply Chain Management, 10(3), 845-854.
Chicago/Turabian: Ricardianto, P., Lermatan, E., Thamrin, M., Abdurachman, E., Subagyo, H., Priadi, A., Sirait, D., Wahyuni, T., Kosman, R & Endri, E. 2022. "Impact of loading and unloading productivity on service user satisfaction." Uncertain Supply Chain Management 10, no. 3 (2022): 845-854.
AMA: Ricardianto, P., Lermatan, E., Thamrin, M., Abdurachman, E., Subagyo, H., Priadi, A., Sirait, D., Wahyuni, T., Kosman, R & Endri, E. Impact of loading and unloading productivity on service user satisfaction. Uncertain Supply Chain Management. 2022;10(3):845-854.
References
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Bangun, W. (2012). Human Resource Management. Jakarta: Erlangga.
Beheary, M. S., Abdelaal, A., & Matar, S. M. (2020). Occupational Health and Safety Practices Assessment in Damietta Port, North Egypt. Asian Journal of Advanced Research and Reports, 17-27.
Bezerra, G. C., & Gomes, C. F. (2019). Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination. Tourism Management Perspectives, 31, 145-158.
Bucak, U., Başaran, İ. M., & Esmer, S. (2020). Dimensions of the Port Performance: A Review of Literature. Journal of ETA Maritime Science, 8(4), 214-240.
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Chang, C. H., & Thai, V. V. (2016). Do port security quality and service quality influence customer satisfaction and loyalty? Maritime Policy & Management, 43(6), 720-736. https://doi.org/10.1080/03088839.2016.1151086
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Indrasari, A., Nadjmie, N & Endri, E. (2022). Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic. International Journal of Data and Network Science, 6(2), 497-508. DOI: 10.5267/j.ijdns.2021.12.004
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Javid, M. A., Okamura, T., Nakamura, F., & Wang, R. (2013). Comparison of commuters’ satisfaction and preferences with public transport: A case of wagon service in Lahore. Jordan Journal of Civil Engineering, 7(4), 461–472.
Kana, T. (2018). The Effect of Location and Facilities Services User Satisfaction Container Loading and Unloading in Port of Indonesia IV (Persero) Branch Merauke. International Journal of Social Science and Business, 2(1), 21-27.
Kang, M. G., & Kim, H. Y. (2019). A Study on the Relative Importance of Evaluation Factors for Improvement of Port Security. Journal of Navigation and Port Research, 43(1), 49-56.
Kim, S., Choi, H., Kim, Y. S., Yoo, H. S., Yoo, S. C., & Kim, S. Y. (2012). A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port. Journal of the Korean Society for Quality Management, 40(4), 543-558.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15 th Eds.). Upper Saddle River, N.J: Prentice-Hall International.
Kotler, P., & Armstrong, M. (2014). Principle of Marketing (15th eds.). Pearson Prentice Hall.
Kurniawan, A. Y., & Kurniawan, F. (2020). Risk Management Related to Identifying Work Accidents in Loading and Unloading Container Activities at the Berlian Terminal Tanjung Perak Surabaya With the Hazard Identification Risk Assessment and Determining Control (HIRADC) Method. Neutron, 19(2), 26-32.
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Mondy, R. W. (2012). Human resource management (12th eds.). New Jersey, USA: Prentice-Hall.
Nyema, S. M. (2014). Factors influencing container terminals efficiency: a case study of Mombasa entry port. European Journal of Logistics Purchasing and Supply Chain Management, 2(3), 39-78.
Oh, H. J., Hong, K. W., & Kim., H. C. (2013). The influence of multidimensional aspects of service quality, communication on customer satisfaction, and customer behavior - focused on the Airline Service. Korean Business Education Review, 28(3), 273–295.
Oliver, R. L. (2010). Satisfaction: A Behavioral Perspective on The Customer. McGraw-Hill.
Österman, C., Hult, C., & Praetorius, G. (2020). Occupational safety and health for service crew on passenger ships. Safety Science, 121, 403-413.
Munim, Z. H., & Schramm, H. J. (2018). The impacts of port infrastructure and logistics performance on economic growth: the mediating role of seaborne trade. Journal of Shipping and Trade, 3(1), 1-19.
Nir, A. S. (2009). Customer perceived value, satisfaction, trust, and loyalty: examining the linkages in the port logistics chain. Maritime Quarterly, 18(4), 45-74.
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Productivity Commission. (2002). Work arrangements in container stevedoring (No. 0207013).
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Riyanto, S., Endri, E., & Hamid, A. (2021b). The influence of transformational leadership and the work environment on employee performance: the mediating role of discipline. Academy of Entrepreneurship Journal, 27(6), 1-11.
Saluy, A.B., Abidin, Z., Djamil, M., Kemalasari, N., Hutabarat, L., Pramudena, S.M., & Endri, E. (2021). Employee productivity evaluation with human capital management strategy: The case of covid-19 in Indonesia. Academy of Entrepreneurship Journal, 27(5), 1-9.
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Antão, P., Calderón, M., Puig, M., Michail, A., Wooldridge, C., & Darbra, R. M. (2016). Identification of occupational health, safety, security (OHSS), and environmental performance indicators in port areas. Safety Science, 85, 266-275.
Allen, J., Muñoz, J. C., & de Dios Ortúzar, J. (2019). Understanding public transport satisfaction: Using Maslow’s hierarchy of (transit) needs. Transport Policy, 81, 75-94.
Ardana, I. K., Mujiati, N. W., & Utama, I. W. M. (2012). Human Resource Management. Yogyakarta: Graha Ilmu.
Ardi, P. G., & Ayu, A. G. (2016). Safety management on loading process with rubber-tired gantry crane: a case study at a port of Tanjung Priok. Russian Journal of Agricultural and Socio-Economic Sciences, 66(6).
Bangun, W. (2012). Human Resource Management. Jakarta: Erlangga.
Beheary, M. S., Abdelaal, A., & Matar, S. M. (2020). Occupational Health and Safety Practices Assessment in Damietta Port, North Egypt. Asian Journal of Advanced Research and Reports, 17-27.
Bezerra, G. C., & Gomes, C. F. (2019). Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination. Tourism Management Perspectives, 31, 145-158.
Bucak, U., Başaran, İ. M., & Esmer, S. (2020). Dimensions of the Port Performance: A Review of Literature. Journal of ETA Maritime Science, 8(4), 214-240.
Chaliluddin, M. A., Pratiwi, A., Rizwan, T., & Kandi, O. (2021). Analysis of management performance index and user satisfaction index in Kutaraja Fishing Port, Banda Aceh, Indonesia. IOP Conference Series: Earth and Environmental Science, (Vol. 674, No. 1, 012043). https://doi.org/IOP Publishing.
Chang, C. H., & Thai, V. V. (2016). Do port security quality and service quality influence customer satisfaction and loyalty? Maritime Policy & Management, 43(6), 720-736. https://doi.org/10.1080/03088839.2016.1151086
Colquit, J. A., LePine, J. A., & Wesson, M. J. (2015). Organizational Behavior, Improving Performance and Commitment in the Workplace (14th Eds). New York: McGraw-Hill Education.
Chrisnawati, Y., Hadi, W., & Putro, T. A. (2020). User Satisfaction of Intermodal Transportation Services at Nusantara Passenger Terminal, Tanjung Priok Port, Jakarta. Jurnal Transportasi Multimoda, 18(1), 51-62.
Cronin, J., & Taylor, S. (2014). Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56, 55-68.
Eliasson, L., Eriksson, A., & Mohtashami, S. (2017). Analysis of factors affecting productivity and costs for a high-performance chip supply system. Applied Energy,185(1), 497–505. doi:10.1016/j.apenergy.2016.10.136.
El-Ghalayini, Y. (2017). Human resource management practices and organizational performance in public sector organization. Journal of Business Studies Quarterly, 8(3), 65.
Fabiano, B., Currò, F., Reverberi, A. P., & Pastorino, R. (2010). Port safety and the container revolution: A statistical study on the human factor and occupational accidents over the long period. Safety Science, 48(8), 980-990.
Fornell, C., Mithas, S., Morgeson III, F. V., & Krishnan, M. S. (2006). Customer satisfaction and stock prices: High returns Low Risk. Journal of Marketing, 70(1), 3-14.
Han, C. H. (2018). Assessing the impacts of port supply chain integration on port performance. The Asian Journal of Shipping and Logistics, 34(2), 129-135.
Indrasari, A., Nadjmie, N & Endri, E. (2022). Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic. International Journal of Data and Network Science, 6(2), 497-508. DOI: 10.5267/j.ijdns.2021.12.004
Ingvardson, J. B., & Nielsen, O. A. (2019). The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modeling. Transportation Research Part A: Policy and Practice, 126, 37-57.
Ismawati, I. (2021). Factors Associated with Unsafe Actions for Loading and Unloading Workers at PT Pelabuhan Indonesia IV (Persero) Makassar Branch. [Dissertation] Universitas Hasanuddin.
Javid, M. A., Okamura, T., Nakamura, F., & Wang, R. (2013). Comparison of commuters’ satisfaction and preferences with public transport: A case of wagon service in Lahore. Jordan Journal of Civil Engineering, 7(4), 461–472.
Kana, T. (2018). The Effect of Location and Facilities Services User Satisfaction Container Loading and Unloading in Port of Indonesia IV (Persero) Branch Merauke. International Journal of Social Science and Business, 2(1), 21-27.
Kang, M. G., & Kim, H. Y. (2019). A Study on the Relative Importance of Evaluation Factors for Improvement of Port Security. Journal of Navigation and Port Research, 43(1), 49-56.
Kim, S., Choi, H., Kim, Y. S., Yoo, H. S., Yoo, S. C., & Kim, S. Y. (2012). A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port. Journal of the Korean Society for Quality Management, 40(4), 543-558.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15 th Eds.). Upper Saddle River, N.J: Prentice-Hall International.
Kotler, P., & Armstrong, M. (2014). Principle of Marketing (15th eds.). Pearson Prentice Hall.
Kurniawan, A. Y., & Kurniawan, F. (2020). Risk Management Related to Identifying Work Accidents in Loading and Unloading Container Activities at the Berlian Terminal Tanjung Perak Surabaya With the Hazard Identification Risk Assessment and Determining Control (HIRADC) Method. Neutron, 19(2), 26-32.
Malisan, J. (2014). The Effect of Ships and Goods Services on Productivity Performance of Loading and Unloading Sunda Kelapa Port. Jurnal Penelitian Transportasi Laut, 16(2), 81-86.
Mathis, R. L., & Jackson, J. H. (2010). Human Resource Management (13th Eds.). Cengage Learning.
Miremadi, A., Ghalamkari, S., & Sadeh, F. (2011). Customer Satisfaction In Port Industry (A Case Study Of Iranian Shipping). 2011 International Conference on Sociality and Economics Development IPEDR Vol.10 (2011).
Mondy, R. W. (2012). Human resource management (12th eds.). New Jersey, USA: Prentice-Hall.
Nyema, S. M. (2014). Factors influencing container terminals efficiency: a case study of Mombasa entry port. European Journal of Logistics Purchasing and Supply Chain Management, 2(3), 39-78.
Oh, H. J., Hong, K. W., & Kim., H. C. (2013). The influence of multidimensional aspects of service quality, communication on customer satisfaction, and customer behavior - focused on the Airline Service. Korean Business Education Review, 28(3), 273–295.
Oliver, R. L. (2010). Satisfaction: A Behavioral Perspective on The Customer. McGraw-Hill.
Österman, C., Hult, C., & Praetorius, G. (2020). Occupational safety and health for service crew on passenger ships. Safety Science, 121, 403-413.
Munim, Z. H., & Schramm, H. J. (2018). The impacts of port infrastructure and logistics performance on economic growth: the mediating role of seaborne trade. Journal of Shipping and Trade, 3(1), 1-19.
Nir, A. S. (2009). Customer perceived value, satisfaction, trust, and loyalty: examining the linkages in the port logistics chain. Maritime Quarterly, 18(4), 45-74.
Nir, A. S., Hung, W. L., Ding, J. F., & Chou, C. C. (2012). Assessing service quality, satisfaction, and performance on implementing maritime policy in Taiwan. African Journal of Business Management, 6(1), 140-151.
Pahala, Y., Widodo, S., Kadarwati., Azhari, M., Muliyati., Lestari, N.I., Madjid, S.A., Sidjabat, S., Limakrisna, N., & Endri, E. (2021). The effects of service operation engineering and green marketing on consumer buying interest. Uncertain Supply Chain Management, 9(3), 603–608. https://doi: 10.5267/j.uscm.2021.5.011
Park, J. W. (2007). Passenger perceptions of service quality: Korean and Australian case studies. Journal of Air Transport Management, 13(4), 238-242.
Park, R. K., & De, P. (2015). An alternative approach to efficiency measurement of seaports. Port Management, 6, 273-292.
Peckham, C. (2012). An overview of maritime and port security. In 2012 IEEE Conference on Technologies for Homeland Security (HST). 2012 IEEE Conference on Technologies for Homeland Security (HST), (pp. 260-265).
Permata, A. A., Rini, N., & Khakim, L. (2019). The Influence of Container Weight and Number of Gangs on Stevedoring Productivity. JOBS (Jurnal Of Business Studies), 4(1), 1-6. https://doi.org/10.32497/jobs.v4i1.1483
Productivity Commission. (2002). Work arrangements in container stevedoring (No. 0207013).
Ramadhani, D. K., Novian, F., Puspitorini, O., Siswandari, N. A., Mahmudah, H., & Wijayanti, A. (2020). Stevedoring Time Estimation on Smart Port Services Using K-NN Algorithm. 2020 6th International Conference on Science in Information Technology (ICSITech) (Pp. 115-120). IEEE. https://doi.org/10.1109/ICSITech49800.2020.9392055
Ramli, S. (2010). Occupational Health & Safety Management System OHSAS 18001. Jakarta: Dian Rakyat.
Ratnawati, E., Towadi, M., Sihombing, J. S., & Pandamdari, E. (2021). Highlighting the Opportunities and Challenges of Port Performance in Indonesia by The Regulatory Aspects. Journal of Legal, Ethical and Regulatory Issues, 24(3), 1-11.
Ricardianto, P., Kholdun, A., Fachrey, K., Nofrisel, N., Agusinta, L., Setiawan, E., Abidin, Z., Purba, O., Perwitasari, E & Endri, E. (2022). Building green supply chain management in pharmaceutical companies in Indonesia.Uncertain Supply Chain Management, 10(2), 453-462. DOI: 10.5267/j.uscm.2021.12.006
Riyanto, S., Endri E., & Herlisha, N. (2021a). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162-174. doi:10.21511/ppm.19(3).2021.14
Riyanto, S., Endri, E., & Hamid, A. (2021b). The influence of transformational leadership and the work environment on employee performance: the mediating role of discipline. Academy of Entrepreneurship Journal, 27(6), 1-11.
Saluy, A.B., Abidin, Z., Djamil, M., Kemalasari, N., Hutabarat, L., Pramudena, S.M., & Endri, E. (2021). Employee productivity evaluation with human capital management strategy: The case of covid-19 in Indonesia. Academy of Entrepreneurship Journal, 27(5), 1-9.
Schermerhorn, J. R. (2012). Management (11 th eds.). New Jersey: John Willey & Sons, Inc.
Shetty, K. D., & Dwarakish, G. S. (2018). Measuring port performance and productivity. ISH Journal of Hydraulic Engineering, 1(7), 221–227. https://doi.org/10.1080/09715010
Shang, K. C., Yang, C. S., & Lu, C. S. (2011). The effect of safety management on perceived safety performance in container stevedoring operations. International Journal of Shipping and Transport Logistics, 3(3), 323-341.
Sugandi, S., Sahil, A., & Lasse, D. A. (2018). Efforts to Improve The Performance Loading and Unloading Workforce at The Port of Marunda North Jakarta. Advances in Transportation and Logistics Research, 1, 1339-1367.
Suprata, F., Natalia, C., & Sugioko, A. (2020). Analyzing the cause of idle time in loading and unloading operation at Indonesian international port container terminal: Port of Tanjung Priok case study (p. (Vol. 847, No. 1, 012090)). IOP Publishing.
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