How to cite this paper
Zaid, S., Palilati, A., Madjid, R & Abadi, S. (2021). The effect of supply chain integration on customer loyalty: The mediating roles of operational performance and customer satisfaction.Uncertain Supply Chain Management, 9(4), 867-876.
Refrences
Abdallah, A. B., Phan, A. C., & Matsui, Y. (2016). Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies. International Journal of Business Innovation and Research, 10(2-3), 153-183. https://doi.org/10.1504/IJBIR.2016.074824
Acar, M. F., Zaim, S., Isik, M., & Calisir, F. (2017). Relationships among ERP, supply chain orientation and operational performance: An analysis of structural equation modeling. Benchmarking: An International Journal, 24(5), 1291-1308. https://doi.org/10.1108/BIJ-11-2015-0116
Al-Sa’di, A. F., Abdallah, A. B., & Dahiyat, S. E. (2017). The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan. Business Process Management Journal, 23(2), 349-376. https://doi.org/10.1108/BPMJ-03-2016-0047
Amoako-Gyampah, K., Boakye, K. G., Famiyeh, S., & Adaku, E. (2020). Supplier integration, operational capability and firm performance: an investigation in an emerging economy environment. Production Planning & Control, 31(13), 1128-1148. https://doi.org/10.1080/09537287.2019.1700570
Amoako, T., Sheng, Z. H., Dogbe, C. S. K., & Pomegbe, W. W. K. (2020). Effect of internal integration on SMEs’ performance: the role of external integration and ICT. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-03-2020-0120
Ariadi, G., Surachman, Sumiati, & Rohman, F. (2021). The effect of lean and agile supply chain strategy on financial performance with mediating of strategic supplier integration & strategic customer integration: Evidence from bottled drinking-water industry in Indonesia. Cogent Business & Management, 8(1), 1930500. https://doi.org/10.1080/23311975.2021.1930500
Arthatiani, F. Y., Suryawati, S. H., Luhur, E. S., & Kurniawan, T. (2020). ANALISIS STRUKTUR, PERILAKU DAN KINERJA PASAR INDUSTRI TUNA DI INDONESIA. Jurnal Sosial Ekonomi Kelautan dan Perikanan, 15(1), 69-82. http://dx.doi.org/10.15578/jsekp.v15i1.8343
Buzzetto, R. R., Bauli, M. R., & Carvalho, M. M. D. (2020). The key aspects of procurement in project management: investigating the effects of selection criteria, supplier integration and dynamics of acquisitions. Production, 30. https://doi.org/10.1590/0103-6513.20190112
Chavez, R., Yu, W., Feng, M., & Wiengarten, F. (2016). The effect of customer‐centric green supply chain management on operational performance and customer satisfaction. Business Strategy and the Environment, 25(3), 205-220. https://doi.org/10.1002/bse.1868
De Vass, T., Shee, H., & Miah, S. J. (2018). The effect of “Internet of Things” on supply chain integration and performance: An organisational capability perspective. Australasian Journal of Information Systems, 22. https://doi.org/10.3127/ajis.v22i0.1734
dos Santos Hentschke, C., Torres Formoso, C., & Echeveste, M. E. (2020). A customer integration framework for the development of mass customised housing projects. Sustainability, 12(21), 8901. https://doi.org/10.3390/su12218901
Errassafi, M., Abbar, H., & Benabbou, Z. (2019). The mediating effect of internal integration on the relationship between supply chain integration and operational performance: Evidence from Moroccan manufacturing companies. Journal of Industrial Engineering and Management, 12(2), 254-273. http://dx.doi.org/10.3926/jiem.2794
Ganbold, O., Matsui, Y., & Rotaru, K. (2020). Effect of information technology-enabled supply chain integration on firm's operational performance. Journal of Enterprise Information Management, 34(3), 948-989. https://doi.org/10.1108/JEIM-10-2019-0332
Hani, J. (2021). The moderating role of lean operations between supply chain integration and operational performance in Saudi manufacturing organizations. Uncertain Supply Chain Management, 9(1), 169-178. 10.5267/j.uscm.2020.10.004
Islam, T., Islam, R., Pitafi, A. H., Xiaobei, L., Rehmani, M., Irfan, M., & Mubarak, M. S. (2021). The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust. Sustainable Production and Consumption, 25, 123-135. https://doi.org/10.1016/j.spc.2020.07.019
Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2018). Impact of supply chain risk on agility performance: Mediating role of supply chain integration. International Journal of Production Economics, 205, 118-138. https://doi.org/10.1016/j.ijpe.2018.08.032
Ji, C., & Prentice, C. (2021). Linking transaction-specific satisfaction and customer loyalty–the case of casino resorts. Journal of Retailing and Consumer Services, 58, 102319. https://doi.org/10.1016/j.jretconser.2020.102319
Jung, H. K., & Boo, J. (2020). A Study on the Effect of Customer Integration and Market Orientation on the Uncertainty and Flexibility of Supply Chain and Management. Journal of the Society of Korea Industrial and Systems Engineering, 43(4), 178-189. https://doi.org/10.11627/jkise.2020.43.4.178
Khalaf, M. A., & El Mokadem, M. Y. (2019). The relationship between internal integration and manufacturing flexibility in the Egyptian industry. International Journal of Quality and Service Sciences, 11(1), 16-33. https://doi.org/10.1108/IJQSS-06-2017-0052
Khalifa, G. (2018). The Egyptian Hotels, where in the competitive environment? competitive strategies and market orientation and its impact on customer loyalty: The mediating role of operational performance. International Journal of Management and Human Science (IJMHS), 2(4), 60-72. https://ejournal.lucp.net/index.php/ijmhs/article/view/810/730
Kim, W., Kim, H., & Hwang, J. (2020). Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty. Journal of Retailing and Consumer Services, 53, 101963. https://doi.org/10.1016/j.jretconser.2019.101963
Kurnia, M., & Mallawa, A. (2021). Operational Performance Of PPI Paotere Makassar City. Torani Journal of Fisheries and Marine Science, 110-124. https://doi.org/10.35911/torani.v4i2.14078
LE, H. B. H., & LE, T. B. (2020). Impact of Destination Image and Satisfaction on Tourist Loyalty: Mountain Destinations in Thanh Hoa Province, Vietnam. The Journal of Asian Finance, Economics and Business, 7(4), 185–195. https://doi.org/10.13106/JAFEB.2020.VOL7.NO4.185
Liang, L. J., Choi, H. C., & Joppe, M. (2018). Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb. International Journal of Hospitality Management, 69, 41-48. https://doi.org/10.1016/j.ijhm.2017.10.015
Liu, A., Liu, H., & Gu, J. (2021). Linking business model design and operational performance: The mediating role of supply chain integration. Industrial Marketing Management, 96, 60-70. https://doi.org/10.1016/j.indmarman.2021.04.009
Lombart, C., & Louis, D. (2014). A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer). Journal of Retailing and Consumer services, 21(4), 630-642. https://doi.org/10.1016/j.jretconser.2013.11.009
Lu, D., Ding, Y., Asian, S., & Paul, S. K. (2018). From supply chain integration to operational performance: The moderating effect of market uncertainty. Global Journal of Flexible Systems Management, 19(1), 3-20. https://doi.org/10.1007/s40171-017-0161-9
Martinelli, E. M., & Tunisini, A. (2019). Customer integration into supply chains: literature review and research propositions. Journal of Business & Industrial Marketing, 34(1), 24-38. https://doi.org/10.1108/JBIM-07-2017-0162
Munir, M., Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2020). Supply chain risk management and operational performance: The enabling role of supply chain integration. International Journal of Production Economics, 227, 107667. https://doi.org/10.1016/j.ijpe.2020.107667
Nartey, E., Aboagye-Otchere, F. K., & Simpson, S. N. Y. (2020). The contingency effects of supply chain integration on management control system design and operational performance of hospitals in Ghana. Journal of Accounting in Emerging Economies, 10(20), 207-241. https://doi.org/10.1108/JAEE-10-2018-0111
Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020). Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management, 91, 102414. https://doi.org/10.1016/j.ijhm.2019.102414
Otsetova, A. (2017). Relationship Between Logistics Service Quality, Customer Satisfaction and Loyalty in Courier Services Industry. Management & Education/Upravlenie i Obrazovanie, 13.
PAAIS, M., & PATTIRUHU, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577
Pakiding, F., & Silamba, I. (2018). Perencanaan Pengembangan Industri Skala Kecil Fillet Ikan Tuna (Tunnus sp) di Kabupaten Manokwari. Agritechnology, 1(2), 84-93. https://doi.org/10.51310/agritechnology.v1i2.21
Pandey, N., Tripathi, A., Jain, D., & Roy, S. (2020). Does price tolerance depend upon the type of product in e-retailing? Role of customer satisfaction, trust, loyalty, and perceived value. Journal of Strategic Marketing, 28(6), 522-541. https://doi.org/10.1080/0965254X.2019.1569109
Phan, T., Doan, X., & Nguyen, T. (2020). The impact of supply chain practices on performance through supply chain integration in textile and garment industry of Vietnam. Uncertain Supply Chain Management, 8(1), 175-186. 10.5267/j.uscm.2019.7.006
Prasetyo, Y. T., Tanto, H., Mariyanto, M., Hanjaya, C., Young, M. N., Persada, S. F., ... & Redi, A. A. N. P. (2021). Factors affecting customer satisfaction and loyalty in online food delivery service during the covid-19 pandemic: Its relation with open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 76. https://doi.org/10.3390/joitmc7010076
Prayoga, M. Y., Iskandar, B. H., & Wisudo, S. H. (2017). Peningkatan kinerja manajemen rantai pasok tuna segar di PPS Nizam Zachman Jakarta (PPSNZJ). ALBACORE Jurnal Penelitian Perikanan Laut, 1(1), 77-88. https://doi.org/10.29244/core.1.1.77-88
Salam, M. A. (2017). The mediating role of supply chain collaboration on the relationship between technology, trust and operational performance: An empirical investigation. Benchmarking: An International Journal, 24(2), 298-317. https://doi.org/10.1108/BIJ-07-2015-0075
Saragih, J., Tarigan, A., Silalahi, E. F., Wardati, J., & Pratama, I. (2020). Supply Chain Operational Capability and Supply Chain Operational Performance: Does the Supply Chain Management and Supply Chain Integration Matters. International Journal of Supply Chain Management, 9(4), 1222.
Shou, Y., Li, Y., Park, Y., & Kang, M. (2018). Supply chain integration and operational performance: the contingency effects of production systems. Journal of Purchasing and Supply Management, 24(4), 352-360. https://doi.org/10.1016/j.pursup.2017.11.004
Shukor, A. A. A., Newaz, M. S., Rahman, M. K., & Taha, A. Z. (2020). Supply chain integration and its impact on supply chain agility and organizational flexibility in manufacturing firms. International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-04-2020-0418
Tarigan, Z., Mochtar, J., Basana, S., & Siagian, H. (2021). The effect of competency management on organizational performance through supply chain integration and quality. Uncertain Supply Chain Management, 9(2), 283-294. 10.5267/j.uscm.2021.3.004
Truong, H. Q., Sameiro, M., Fernandes, A. C., Sampaio, P., Duong, B. A. T., Duong, H. H., & Vilhenac, E. (2017). Supply chain management practices and firms’ operational performance. International Journal of Quality & Reliability Management, 34(2), 176-193. https://doi.org/10.1108/IJQRM-05-2015-0072
Wong, C. Y., Boon-Itt, S., & Wong, C. W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations management, 29(6), 604-615. https://doi.org/10.1016/j.jom.2011.01.003
Yu, W., Jacobs, M. A., Salisbury, W. D., & Enns, H. (2013). The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective. International Journal of Production Economics, 146(1), 346-358. https://doi.org/10.1016/j.ijpe.2013.07.023
Zhang, Q., Pan, J., Jiang, Y., & Feng, T. (2020). The impact of green supplier integration on firm performance: The mediating role of social capital accumulation. Journal of Purchasing and Supply Management, 26(2), 100579. https://doi.org/10.1016/j.pursup.2019.100579
Zhao, L., Huo, B., Sun, L., & Zhao, X. (2013). The impact of supply chain risk on supply chain integration and company performance: a global investigation. Supply Chain Management: An International Journal, 18(2), 115-131. https://doi.org/10.1108/13598541311318773
Acar, M. F., Zaim, S., Isik, M., & Calisir, F. (2017). Relationships among ERP, supply chain orientation and operational performance: An analysis of structural equation modeling. Benchmarking: An International Journal, 24(5), 1291-1308. https://doi.org/10.1108/BIJ-11-2015-0116
Al-Sa’di, A. F., Abdallah, A. B., & Dahiyat, S. E. (2017). The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan. Business Process Management Journal, 23(2), 349-376. https://doi.org/10.1108/BPMJ-03-2016-0047
Amoako-Gyampah, K., Boakye, K. G., Famiyeh, S., & Adaku, E. (2020). Supplier integration, operational capability and firm performance: an investigation in an emerging economy environment. Production Planning & Control, 31(13), 1128-1148. https://doi.org/10.1080/09537287.2019.1700570
Amoako, T., Sheng, Z. H., Dogbe, C. S. K., & Pomegbe, W. W. K. (2020). Effect of internal integration on SMEs’ performance: the role of external integration and ICT. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-03-2020-0120
Ariadi, G., Surachman, Sumiati, & Rohman, F. (2021). The effect of lean and agile supply chain strategy on financial performance with mediating of strategic supplier integration & strategic customer integration: Evidence from bottled drinking-water industry in Indonesia. Cogent Business & Management, 8(1), 1930500. https://doi.org/10.1080/23311975.2021.1930500
Arthatiani, F. Y., Suryawati, S. H., Luhur, E. S., & Kurniawan, T. (2020). ANALISIS STRUKTUR, PERILAKU DAN KINERJA PASAR INDUSTRI TUNA DI INDONESIA. Jurnal Sosial Ekonomi Kelautan dan Perikanan, 15(1), 69-82. http://dx.doi.org/10.15578/jsekp.v15i1.8343
Buzzetto, R. R., Bauli, M. R., & Carvalho, M. M. D. (2020). The key aspects of procurement in project management: investigating the effects of selection criteria, supplier integration and dynamics of acquisitions. Production, 30. https://doi.org/10.1590/0103-6513.20190112
Chavez, R., Yu, W., Feng, M., & Wiengarten, F. (2016). The effect of customer‐centric green supply chain management on operational performance and customer satisfaction. Business Strategy and the Environment, 25(3), 205-220. https://doi.org/10.1002/bse.1868
De Vass, T., Shee, H., & Miah, S. J. (2018). The effect of “Internet of Things” on supply chain integration and performance: An organisational capability perspective. Australasian Journal of Information Systems, 22. https://doi.org/10.3127/ajis.v22i0.1734
dos Santos Hentschke, C., Torres Formoso, C., & Echeveste, M. E. (2020). A customer integration framework for the development of mass customised housing projects. Sustainability, 12(21), 8901. https://doi.org/10.3390/su12218901
Errassafi, M., Abbar, H., & Benabbou, Z. (2019). The mediating effect of internal integration on the relationship between supply chain integration and operational performance: Evidence from Moroccan manufacturing companies. Journal of Industrial Engineering and Management, 12(2), 254-273. http://dx.doi.org/10.3926/jiem.2794
Ganbold, O., Matsui, Y., & Rotaru, K. (2020). Effect of information technology-enabled supply chain integration on firm's operational performance. Journal of Enterprise Information Management, 34(3), 948-989. https://doi.org/10.1108/JEIM-10-2019-0332
Hani, J. (2021). The moderating role of lean operations between supply chain integration and operational performance in Saudi manufacturing organizations. Uncertain Supply Chain Management, 9(1), 169-178. 10.5267/j.uscm.2020.10.004
Islam, T., Islam, R., Pitafi, A. H., Xiaobei, L., Rehmani, M., Irfan, M., & Mubarak, M. S. (2021). The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust. Sustainable Production and Consumption, 25, 123-135. https://doi.org/10.1016/j.spc.2020.07.019
Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2018). Impact of supply chain risk on agility performance: Mediating role of supply chain integration. International Journal of Production Economics, 205, 118-138. https://doi.org/10.1016/j.ijpe.2018.08.032
Ji, C., & Prentice, C. (2021). Linking transaction-specific satisfaction and customer loyalty–the case of casino resorts. Journal of Retailing and Consumer Services, 58, 102319. https://doi.org/10.1016/j.jretconser.2020.102319
Jung, H. K., & Boo, J. (2020). A Study on the Effect of Customer Integration and Market Orientation on the Uncertainty and Flexibility of Supply Chain and Management. Journal of the Society of Korea Industrial and Systems Engineering, 43(4), 178-189. https://doi.org/10.11627/jkise.2020.43.4.178
Khalaf, M. A., & El Mokadem, M. Y. (2019). The relationship between internal integration and manufacturing flexibility in the Egyptian industry. International Journal of Quality and Service Sciences, 11(1), 16-33. https://doi.org/10.1108/IJQSS-06-2017-0052
Khalifa, G. (2018). The Egyptian Hotels, where in the competitive environment? competitive strategies and market orientation and its impact on customer loyalty: The mediating role of operational performance. International Journal of Management and Human Science (IJMHS), 2(4), 60-72. https://ejournal.lucp.net/index.php/ijmhs/article/view/810/730
Kim, W., Kim, H., & Hwang, J. (2020). Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty. Journal of Retailing and Consumer Services, 53, 101963. https://doi.org/10.1016/j.jretconser.2019.101963
Kurnia, M., & Mallawa, A. (2021). Operational Performance Of PPI Paotere Makassar City. Torani Journal of Fisheries and Marine Science, 110-124. https://doi.org/10.35911/torani.v4i2.14078
LE, H. B. H., & LE, T. B. (2020). Impact of Destination Image and Satisfaction on Tourist Loyalty: Mountain Destinations in Thanh Hoa Province, Vietnam. The Journal of Asian Finance, Economics and Business, 7(4), 185–195. https://doi.org/10.13106/JAFEB.2020.VOL7.NO4.185
Liang, L. J., Choi, H. C., & Joppe, M. (2018). Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb. International Journal of Hospitality Management, 69, 41-48. https://doi.org/10.1016/j.ijhm.2017.10.015
Liu, A., Liu, H., & Gu, J. (2021). Linking business model design and operational performance: The mediating role of supply chain integration. Industrial Marketing Management, 96, 60-70. https://doi.org/10.1016/j.indmarman.2021.04.009
Lombart, C., & Louis, D. (2014). A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer). Journal of Retailing and Consumer services, 21(4), 630-642. https://doi.org/10.1016/j.jretconser.2013.11.009
Lu, D., Ding, Y., Asian, S., & Paul, S. K. (2018). From supply chain integration to operational performance: The moderating effect of market uncertainty. Global Journal of Flexible Systems Management, 19(1), 3-20. https://doi.org/10.1007/s40171-017-0161-9
Martinelli, E. M., & Tunisini, A. (2019). Customer integration into supply chains: literature review and research propositions. Journal of Business & Industrial Marketing, 34(1), 24-38. https://doi.org/10.1108/JBIM-07-2017-0162
Munir, M., Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2020). Supply chain risk management and operational performance: The enabling role of supply chain integration. International Journal of Production Economics, 227, 107667. https://doi.org/10.1016/j.ijpe.2020.107667
Nartey, E., Aboagye-Otchere, F. K., & Simpson, S. N. Y. (2020). The contingency effects of supply chain integration on management control system design and operational performance of hospitals in Ghana. Journal of Accounting in Emerging Economies, 10(20), 207-241. https://doi.org/10.1108/JAEE-10-2018-0111
Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020). Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management, 91, 102414. https://doi.org/10.1016/j.ijhm.2019.102414
Otsetova, A. (2017). Relationship Between Logistics Service Quality, Customer Satisfaction and Loyalty in Courier Services Industry. Management & Education/Upravlenie i Obrazovanie, 13.
PAAIS, M., & PATTIRUHU, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577
Pakiding, F., & Silamba, I. (2018). Perencanaan Pengembangan Industri Skala Kecil Fillet Ikan Tuna (Tunnus sp) di Kabupaten Manokwari. Agritechnology, 1(2), 84-93. https://doi.org/10.51310/agritechnology.v1i2.21
Pandey, N., Tripathi, A., Jain, D., & Roy, S. (2020). Does price tolerance depend upon the type of product in e-retailing? Role of customer satisfaction, trust, loyalty, and perceived value. Journal of Strategic Marketing, 28(6), 522-541. https://doi.org/10.1080/0965254X.2019.1569109
Phan, T., Doan, X., & Nguyen, T. (2020). The impact of supply chain practices on performance through supply chain integration in textile and garment industry of Vietnam. Uncertain Supply Chain Management, 8(1), 175-186. 10.5267/j.uscm.2019.7.006
Prasetyo, Y. T., Tanto, H., Mariyanto, M., Hanjaya, C., Young, M. N., Persada, S. F., ... & Redi, A. A. N. P. (2021). Factors affecting customer satisfaction and loyalty in online food delivery service during the covid-19 pandemic: Its relation with open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 76. https://doi.org/10.3390/joitmc7010076
Prayoga, M. Y., Iskandar, B. H., & Wisudo, S. H. (2017). Peningkatan kinerja manajemen rantai pasok tuna segar di PPS Nizam Zachman Jakarta (PPSNZJ). ALBACORE Jurnal Penelitian Perikanan Laut, 1(1), 77-88. https://doi.org/10.29244/core.1.1.77-88
Salam, M. A. (2017). The mediating role of supply chain collaboration on the relationship between technology, trust and operational performance: An empirical investigation. Benchmarking: An International Journal, 24(2), 298-317. https://doi.org/10.1108/BIJ-07-2015-0075
Saragih, J., Tarigan, A., Silalahi, E. F., Wardati, J., & Pratama, I. (2020). Supply Chain Operational Capability and Supply Chain Operational Performance: Does the Supply Chain Management and Supply Chain Integration Matters. International Journal of Supply Chain Management, 9(4), 1222.
Shou, Y., Li, Y., Park, Y., & Kang, M. (2018). Supply chain integration and operational performance: the contingency effects of production systems. Journal of Purchasing and Supply Management, 24(4), 352-360. https://doi.org/10.1016/j.pursup.2017.11.004
Shukor, A. A. A., Newaz, M. S., Rahman, M. K., & Taha, A. Z. (2020). Supply chain integration and its impact on supply chain agility and organizational flexibility in manufacturing firms. International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-04-2020-0418
Tarigan, Z., Mochtar, J., Basana, S., & Siagian, H. (2021). The effect of competency management on organizational performance through supply chain integration and quality. Uncertain Supply Chain Management, 9(2), 283-294. 10.5267/j.uscm.2021.3.004
Truong, H. Q., Sameiro, M., Fernandes, A. C., Sampaio, P., Duong, B. A. T., Duong, H. H., & Vilhenac, E. (2017). Supply chain management practices and firms’ operational performance. International Journal of Quality & Reliability Management, 34(2), 176-193. https://doi.org/10.1108/IJQRM-05-2015-0072
Wong, C. Y., Boon-Itt, S., & Wong, C. W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations management, 29(6), 604-615. https://doi.org/10.1016/j.jom.2011.01.003
Yu, W., Jacobs, M. A., Salisbury, W. D., & Enns, H. (2013). The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective. International Journal of Production Economics, 146(1), 346-358. https://doi.org/10.1016/j.ijpe.2013.07.023
Zhang, Q., Pan, J., Jiang, Y., & Feng, T. (2020). The impact of green supplier integration on firm performance: The mediating role of social capital accumulation. Journal of Purchasing and Supply Management, 26(2), 100579. https://doi.org/10.1016/j.pursup.2019.100579
Zhao, L., Huo, B., Sun, L., & Zhao, X. (2013). The impact of supply chain risk on supply chain integration and company performance: a global investigation. Supply Chain Management: An International Journal, 18(2), 115-131. https://doi.org/10.1108/13598541311318773