The objective of this paper is to evaluate the impact of transformational leadership on individual academy performance through knowledge sharing, organizational learning, organizational commitment in higher education Vietnam. The study conducts the research on 500 lecturers at 10 universities in Vietnam. The study uses Smart pls 3.6 software to analyze the data. The results show that transformational leadership had a positive effect on knowledge sharing, organizational learning and organizational commitment. Ultimately, employee engagement and social support play a moderate role in the relationship between transformational leadership and knowledge sharing statistically. However, organizational learning and organizational commitment did not play any mediate role on the relationship between transformational leadership and knowledge sharing.

This paper presents the results of an empirical study on the relationship between service recovery quality, customer satisfaction and loyalty in Vietnam’s e-retailing. Structural Equation Modelling (SEM) is applied to analyze the data collected from experienced customers in online shopping in Vietnam from November 2018 to March 2019. The results of statistical analysis indicate that interactive fairness, outcome fairness, procedural fairness significantly impact on customer satisfaction which then increases customer loyalty. This study suggests that customer’s ability to locate and interact with technical support on a website and how a company treats the customer would significantly decide satisfaction and loyalty from customer. E-retailers in developing economies should consider service recovery process as the opportunity to gain customers’ purchase intentions.

During the past few years, there has been a growing interest in applications of environmental cost management accounting (ECMA) in different manufacturing industries. ECMA is a useful tool for environmental performance improvement and achieving better financial benefits. Nevertheless, ECMA implementation is in early stages in many countries such as Vietnam. Brick industry is one of the most polluted sectors, which has significant impact on the environment. The purpose of this paper is to provide a clear image of ECMA application in Vietnamese brick manufacturing enterprises. Both qualitative and quantitative research methodologies are used to analyze the participants' attitudes, perceptions and concerns about the potential for applying ECMA. The results indicate that the brick industry adopted low level of ECMA and provide some necessary suggestions to promote the enterprises applying ECMA.

According to the Ministry of Information and Communications in Vietnam, as of November 2015, the number of mobile subscribers is over 120 million ones, accounting for over 86% of the total number of telephone subscribers. With a total population of over 92 million Vietnam citizens, a stable national economy and a large populations of young consumers in the country, mobile communication industries still have a huge potentials for future development. Telecommunication service providers in Vietnam are facing fierce competition. Subscribers are expecting OTT (Over the Top) applications, good quality service and handset subsidy. This study investigated whether legal frameworks, OTT applications, quality of service and handset subsidy are important components of mobile telecommunication service in Vietnam. This study used quantitative method to distribute surveys to mobile subscribers. Findings found that all four factors significantly influence mobile business in Vietnam. Thus, telecommunication service providers in Vietnam must continuously innovate to enhance operational competitiveness, improve business efficiency, expand business scale, and improve its position in the market in order to ensure sustainable development. Moreover, Vietnamese government needs to develop a legal framework to help mobile telecommunication service providers enhance the common interests and benefits of the entire society.

The objective of this article is to assess the impact of supply chain relationship quality on supply chain performance and financial performance through environment uncertainty of high-tech agricultural enterprises in Vietnam. The study conducted data analysis based on 198 agricultural firms applying high technology in high-tech agricultural group and in all of Vietnam. The results show that, agricultural enterprises applying high technology with supply chain relationship quality had a strong positive impact on supply chain performance and supply chain flexibility. In addition, supply chain performance played a significant role in financial performance. Finally, Environment uncertainty and technological innovation played a statistically significant moderate role in the relationship between supply chain relationship quality and supply chain performance. For businesses with less environment uncertainty, the relationship was stronger and vice versa. The bigger the technology innovation, the stronger there the relationship.

The objective of this paper is to assess the impact of supply chain quality integration on green supply chain management, environment performance and financial performance. The data was analyzed on 568 Vietnamese tourism businesses. Results were analyzed using SPSS 22 and Smart PLS 3.6 software. The results show that supply chain quality integration had a positive impact on green supply chain management and financial performance. Green supply chain management also had a positive impact on environment performance and financial performance. Green supply chain management also played a full mediating role in the relationship between supply chain quality integration and financial performance. However, neither size nor institutional pressure played any moderating role in the relationship between green supply chain management and financial performance and environment performance.

The objective of this paper is to assess the impact of transactional leadership on supply chain quality management and performance in tourism and travel enterprises in Vietnam. The analysis results were conducted on 298 typical tourism and travel enterprises in Vietnam in 2019. The testing results of the hypotheses show that transactional leadership had a positive impact on supply chain quality management and performance. At the same time, supply chain quality management did not play any full mediate role in the relationship between transactional leadership and performance. However, the qualification level had a statistically significant moderate role in the relationship between transactional leadership and performance. With the more highly qualified leaders, the more transactional leadership is applied, the higher the business performance for tourism and travel enterprises in Vietnam.

The study investigates the impact of supply chain management on the corporate financial performance of the coffee industry in Vietnam. Particularly, supply chain management is measured in three dimensions, namely relationship with suppliers, relationship with intermediaries and distributors, and relationship with customers. Data are collected by conducting a survey among 248 coffee company representatives of supply chain participants in Vietnam. The multiple regression analysis is adopted in the model estimation. The findings reveal that financial performance (FP) was positively influenced by relationship with intermediaries and distributors (RID), relationship with customers (RC), and relationship with suppliers (RS). In specific, the relationship with intermediaries and distributors (RID) is the most significant driver of financial performance (FP). The study greatly succeeds in providing an unprecedented finding which is the considerable effect of the participants representing supply chain management on financial performance. The findings are essential to the management of supply chain members in the coffee sector. Accordingly, to boost the financial performance, the companies should pay more attention on improving supply chain management efficiency. Supply chain management can be achieved not only by improving processes internally but also by working with suppliers, customers and most notably partners like intermediaries and distributors.

The evolution of technology and the widespread adoption of smart mobile devices like smartphones and tablets have significantly altered tourists' behavior using tourism services. Based on The Unified Theory of Acceptance and Use of Technology, this research aims to investigate the factors affecting Gen-Y's inclination to use tourism apps in Vietnam. The model was tested using structural equation modeling (SEM) in quantitative methodology with 337 users from Vietnam. The result showed that five factors positively impact the intention behavior of using mobile tourism applications: performance expectancy, effort expectancy, social influence, trust, and perceived security. Moreover, the findings propose practical implications and provide valuable insights for tourism app developers, marketers and operators in developing more effective tourism apps.

The ownership - efficiency relationship in a firm has always been an important topic. In this paper, we focus on the state owned versus non-state-owned status of Vietnamese manufacturing firms, to shed light into the relationship between these two variables when using a more state-of-the-art method as a stochastic meta-frontier method. Applying the method for two periods: one during the global economic crisis and the other after the end of the crisis, the study determines that in both periods, there was a strong evidence that non-state-owned firms performed much better than state owned counterpart. We also found that the difference became even larger during the harsh time and sub-industries with non-state-owned firms could outperform the state-owned firms, significantly.