The objective of this paper is to assess the impact of transactional leadership on supply chain quality management and performance in tourism and travel enterprises in Vietnam. The analysis results were conducted on 298 typical tourism and travel enterprises in Vietnam in 2019. The testing results of the hypotheses show that transactional leadership had a positive impact on supply chain quality management and performance. At the same time, supply chain quality management did not play any full mediate role in the relationship between transactional leadership and performance. However, the qualification level had a statistically significant moderate role in the relationship between transactional leadership and performance. With the more highly qualified leaders, the more transactional leadership is applied, the higher the business performance for tourism and travel enterprises in Vietnam.

This research is conducted to investigate the impact of supply chain quality management (SCQM) on supply chain performance (SCP). Data are collected by using questionnaire delivered to 120 manufacturing companies listed on Vietnamese stock market. Three proxies are used to measure supply chain quality management include (i) internal quality management, (ii) upstream quality management and (iii) downstream quality management. Supply chain performance is measured by customer satisfaction regarding three aspects consist of quality, cost and time to delivery. The statistical methods approaches are employed to address the research issues including Cronbach’s Alpha, Explanatory Factor Analysis (EFA) and Ordinary Least Squares (OLS). The findings show that supply chain quality management had significant positive effect on supply chain performance of manufacturing companies listed on Vietnamese stock market. Based on the research results, some key intuitive recommendations are proposed aiming to improve the supply chain performance at operational level of Vietnamese enterprises.

The paper was retracted as the research team had found some significant issues about the results which could mislead the readers.