This study explores how the digital business ecosystem enhances purchasing and supply management performance in the hospitality industry, focusing on the mediating role of service innovation capabilities and the moderating roles of collaborative network capabilities and knowledge sharing. Data were gathered through surveys from 401 managers of four- and five-star hotels in Türkiye, including purchasing managers and supply management professionals, and analyzed using structural equation modeling and moderated mediation analysis based on Hayes’ PROCESS macro. Digital business ecosystems positively influence purchasing and supply management performance, both directly and indirectly, via their service integration capability. Collaborative network capability and knowledge sharing serve as moderators in the research model. The findings confirm that integrating digital infrastructure, innovation capabilities, and collaborative networks improves purchasing efficiency, supplier collaboration, and overall supply management effectiveness in service-intensive environments.

Due to the deep integration of modern information technology, supply chain management has moved into a new stage of a smart supply chain. Considering the dual smart innovation of the manufacturer's production and retailer’s service, the manufacturer-led Stackelberg game model is constructed in the smart supply chain. Under the single and coordinated government subsidy strategies, the optimal decisions of the smart supply chain are researched, and the impacts of manufacturers' risk aversion on the government subsidy strategies and supply chain decisions are analysed. In addition, the efficiencies of different government subsidy strategies are compared and analysed by numerical simulation. Finally, the results show that: (i) The moderate risk aversion by the manufacturer can improve social welfare and help provide consumers with more affordable products. (ii) The government expenditure and product prices are highest under the coordinated subsidy strategy. (iii) Subsidising manufacturers is more beneficial than subsidising retailers among the two single government subsidy strategies. (iv) In general, the coordinated government subsidy strategy is more effective than the single subsidy strategy for the innovative development of a smart supply chain. In conclusion, the research provides a significant practical reference for jointly building the smart supply chain.

This paper aims to explore the role of service innovation and competitive advantage as a mediator of product innovation on marketing performance of small and medium enterprises (SMEs) manufacturing firms in Indonesia. The sample size used in the research was 180 SMEs and the sampling technique is area (cluster) sampling. Furthermore, the sample criteria or respondents, whose researchers' recommendations for filling in the research instrument are managers and can represent company owners. Findings provide empirical evidence that service innovation on marketing performance; competitive advantage on marketing performance; product innovation on service innovation; and product innovation on competitive advantage have positive and significant effects, except the influence of competitive advantage on marketing performance which was not significant.

The purpose of this paper is to examine the effects of knowledge management and advanced technology on innovative capability in order to improve the organization performance. A survey of 200 SMEs in the service industry was conducted. Partial least squares structural equation modelling (PLS_SEM) was used to test the mediation role of the service innovation on the relationships between both knowledge management and advance technology and the organizational performance. The results showed there were links between knowledge management and organizational performance. Nevertheless, it was discovered that service innovation mediated the relationship between the knowledge management and cost and financial performance, and between advance technology and cost and financial performance. The paper shows a way forward of how to measures the organizational performance in such a way that they are led from the development of innovation capability generated through knowledge management and the advance technology in the service industry.

The current study purpose is to investigate the effect of service innovation, corporate image, and human capital strategy and customer loyalty on performance for small and micro community enterprise of rice products in central northeast Thailand. For this objective, researchers applied the quantitative research approach and used the cross sectional research design. To obtain data, the researchers distributed questionnaires directly and online to respondents which were small and micro community enterprise of rice products in central northeast Thailand for 1 month from the beginning of September and obtained valid answers totaling 320 responses, which then we chose to be the sample in this study. The Structural Equation Modeling (SEM) results show that corporate image had a positive and significant relationship with the human capital strategy. In the same vein, the customer loyalty had also a positive and significant relationship with the humane capital strategy. Further findings show that service innovation had also a positive and significant relationship with the human capital strategy. Moreover, service innovation, corporate image, customer loyalty had also a positive and significant relationship with the business performance. On the other hand, human capital strategy had also a positive and significant relationship with the business performance. Based on these findings, the current study could provide researchers and policy makers to know about the importance of all predictors to increase their business performance.