The COVID-19 phenomenon led to an increase in the digitalization of the tourism sector, reducing the demand for services and affecting business performance. There is no doubt that leadership plays a fundamental role in the management of organizations. Therefore, it is necessary to delve deeper into the study of the collaborative style to build social capital and measure the impact it can generate on the performance of tourism companies. The influence of collaborative leadership, in its dimensions of resources and work environment, as well as the mobilization of interest groups, on financial and non-financial performance was analyzed, in addition to the mediation of social capital in this relationship. It was carried out under a quantitative approach, not experimenting in the design, taking the data only once, the sample was made up of 782 representatives of Peruvian tourism companies, using self-administered questionnaires and SEM for the analysis. The results indicate that resources and the work environment positively impact financial performance, but not social capital. Furthermore, stakeholder management influences both non-financial performance and social capital. Likewise, it is confirmed that social capital positively affects both dimensions of organizational performance. A partial mediation of social capital was found, as stakeholder management was associated with non-financial performance, with no mediation in the relationship between resources and work environment on financial performance. These findings highlight the need to strengthen collaborative leadership to improve the performance levels of companies that provide tourism services.

The study explores the combined influence of AI technology, supply chain collaboration, and information sharing on supply chain resilience. An integrated study model was developed and tested via smartPLS using a purposive sample of 542 respondents across different industries, to understand how information sharing mediates the collective impact of AI technology and collaborative practices on supply chain resilience. The experimental results demonstrate that AI technology paves the way for timely information and insights generation, which develops collaborative relationships among supply chain partners, facilitates trust and transparency, and thereby, information sharing to exchange pertinent data and insights across the supply chain network. The data were collected by surveying 542 managers from various industries and analyzed using SmartPLS. Relationships among technology adoption, supply chain collaboration, information sharing, and supply chain resilience were investigated. Structural equation modeling (SEM) was employed to observe the direct and mediating effects of information sharing between technology adoption, supply chain collaboration, and supply chain resilience. This study implies that practical information-sharing activities are essential for achieving supply chain resilience amid unpredictability and disturbances in solid market environments. It presents how technology adoption and supply chain collaboration are crucial to supply chain resilience. Information sharing, however, is shown to be an essential mediator, as clear communication and knowledge exchange amongst supply chain partners are fundamentally important in achieving supply chain resilience. Organizations need to invest in AI-driven technologies and develop collaborative ties with their supply chains to be resilient. This paper constitutes a valuable study of the primary drivers of supply chain resilience. It offers implications that organizations can use to persist and grow in the current ambiguous business setting.

Diversity, equity, and inclusion (DEI) are crucial for commercial success, fostering innovation, fresh ideas, and mutual respect. Prioritizing DEI is vital for businesses to connect with a broader customer base. A study examined how effective diversity management influences a brand's diverse customer base and DEI policies. It explored the impact of DEI culture, workforce, evaluation practices, product issue resolution, and diversity partnerships on customers. Multinational entities surveyed, with 176 online HR and marketing experts participating. Likert scales, gauged responses, and structured equation modeling analyzed data. The study found that embedding DEI into company culture, maintaining diverse personnel, monitoring DEI performance, addressing DEI challenges with products, and engaging diverse partners positively affect a varied customer base. The research emphasizes that multicultural team leaders must prioritize diversity management for successful implementation, providing a theoretical and statistical framework for effective DEI policies across diverse clienteles.

The epidemic of the COVID-19 has spread rapidly worldwide. This phenomenon has changed people's lifestyles as well as business activities. Many businesses are unable to operate normally, which is caused /or affected by supply chain disruption. Therefore, supply chain resilience after the COVID-19 pandemic is essential to maintaining the liquidity of businesses and increasing supply chain efficiency. This research aimed to examine factors influencing supply chain resilience and construct a structural equation model for supply chain resilience after the COVID-19 pandemic in Thailand's industries. A research framework was developed according to previous literature in the context of supply chain resilience. Five constructs, namely Technology, Flexibility, Collaboration, Agility, and Supply chain resilience, with seven hypotheses were established. A questionnaire survey was developed from the research framework and previous literature. Then, the validity and reliability test of the questionnaire were performed with the Index of Item Objective Congruence (IOC) technique and Cronbach’s alpha, respectively. The data was obtained from 426 business organizations in both the industrial and service industry in Thailand. The structural equation model (SEM) technique was conducted to examine the relationship between constructs. The results revealed that agility was only a factor that directly influenced supply chain resilience, while technology had an indirect effect on it via agility. However, technology has had direct effects on flexibility, agility, and collaboration.

The Village Credit Institution (LPD) is an organization of micro finance which is in the scope of Balinese traditional villages. More specifically, LPDs whose members are indigenous people are very strong with a culture that grows and develops in society, so that activities in achieving organizational goals can be achieved through collaboration of cultural capital. The desired achievement describes organizational structure, cultural capital, and credit risk in improving financial performance which places cultural capital as a moderating variable in LPD in Bali. Quantitative methods are used in this study, namely selecting specific cases on the structure of the role of cultural capital for the organization. Quantitative data processing using SEM-PLS, the number of samples includes 100 respondents obtained through a questionnaire. The results of this study indicate that cultural capital plays an important role in LPD activities, especially related to organizational structure, credit risk, efficiency, and financial performance. Even though in a pandemic condition, the LPD spends to provide massive assistance, this proves that the LPD is a hybrid organization which also emphasizes a social perspective with an emphasis on wisdom. Novelty raised in this research is the emergence of collaboration patterns between LPDs and customers in the framework of common interests. This research has implications for LPD as a reference for positive perspectives on the role of cultural capital on organizational dynamics. Furthermore, this research can provide input to local governments that local regulations are needed that can assess social activities carried out by LPDs.

The COVID-19 outbreak is a black swan event that has uncovered the delicateness of global supply chains and business architecture. Underpinned by the agency theory and institutional theory, a proposition for business continuity in the highly regulated pharma industry is presented in this paper. A cross-sectional quantitative study was carried out on a sample of 102 pharma supply chain executives in Malaysia. The primary data were gathered by administering a self-administered questionnaire and analyzed using the partial least squares structural equation modelling (PLS-SEM). The result reveals that supply chain orientation directly influences supply chain resilience. Also, introducing collaborative regulation as a mediator in this relationship shows partial mediation. The notion of collaborative regulation as a behavioral governance mechanism is relatively new, thus, presenting interesting opportunities for further exploration of the subject matter.

The study aims to bridge this gap by examining how the credibility of information on SM influences educational decisions in higher education (HE) among students. The research questions addressed are: (1) how does SM information credibility influence education decision-making? (2) How often does informative information on SM have a kind with corresponding understanding from traditional sources to guide educational decisions? What difficulties are there in how students judge SM regarding the credibility of information? While social media (SM) has been argued to be an important stakeholder in our lives, its role in educational decision-making regarding information credibility is not explicated. This study, combining surveys and interviews in a mixed-methods approach, showed that providing authentic SM information appreciably increases students' ability to make an informed choice when choosing relevant courses, gain insight into possible learning aids, and assist them with their career plans. The findings highlight the importance of digital literacy for SM-content credibility evaluability in students. The study also outlined critical strategies for educators and institutions to support students in assessing the reliability of sources and train them in skills that accompany a responsible thumb online. The conclusion takeaway from the study is that credible information on SNS can impact and change educational decision-making.

Environmental sustainability can require extensive investment from suppliers as well as firms. Previous studies on this topic focused on the direct relationship between supplier collaboration and environmental performance, yet these studies did not investigate the mechanism behind the relationship. Our study examines the mediating role of innovation on the relationship between supplier collaboration and environmental performance. We tested this model using a sample of 597 Korean firms and found that innovation positively mediated the collaboration effect with suppliers through measurements of strategic, operational, and product development collaboration. These results help us identify the process through which supplier collaboration leads to better environmental performance.

The purpose of this paper is to provide a method of process reference to supply chain relationships in a downstream sector. It serves as a tool to analyze collaboration between entities in the supply chain strategy. The study is categorized into the case study research in Malaysian oil palm refineries. The data collection is accomplished through semi-structured interview using snowball sampling and observation by visiting four oil palm refineries based on selecting non probability sampling technique through purposive personal judgment. Most of downstream industries select produced end products with the aim of getting greater margins. Nevertheless, a process reference analyzes that the downstream industry distributes semi-finished products to the international market than producing end products in the local market. There are the effects of supply chain relationships between upstream and downstream. Furthermore, entities that have the high dependencies tend to follow the strategy of the dominant entities consequently network of business process driven by the strong entities. The result gives implication to leverage SCOR model for analyzing the supply chain relationships between entities. It can be applied to any industry that decide the effective collaboration with their supplier, distributor and buyer.

During the past few decades, logistic industry has grown rapidly worldwide, however, the performance of Indonesian logistic industry is decreasing due to various supply chain issues. Logistic companies are suffering with low performance which has negative consequence on gross domestic product (GDP). To address this issue, the primary objective of the current study is to investigate the role of innovation in supply chain management. By using the cross-sectional research design, 300 questionnaires were distributed among the employees of logistic companies. All the questionnaires were distributed by using area cluster sampling. PLS-SEM was preferred to achieve the objectives of the current study. Findings of the study have revealed that collaboration with supplier, customers and external partners had significant positive relationship with radical and incremental innovation. Moreover, radical and incremental innovation maintained significant positive relationship with open-innovation performance. An increase in open-innovation increases the supply chain performance among Indonesian logistic companies. Therefore, logistic companies must focus on innovation to boost their performance. This study contributed in the body of literature by examining the important role of radical and incremental innovation in supply chain performance.