The objective of this research is to investigate the balance between employees’ organizational behavior and the method of managers’ decision making in creating a good organizational climate in Gas Company of Zanjan province, Iran. The statistical population of this research includes 180 professions, staffs, and managers of the company and the study selects 120 people according to random sampling and by the use of Cochran formula. The descriptive-survey research method is cross sectional type. The questionnaire made by researcher was used for data gathering and its reliability and validity was approved. SPSS software was used for data analysis, correlation test was used for the effectiveness, and the effectiveness was specified. Also, LISREL software has been used for performing structural equations of model. The results of the research state that the variables of the balance between organizational behavior of staffs such as the balance of management commitment, balance of leadership, balance of communications, balance of learning, and balance of motivation were effective on its effectiveness in creating good organizational climate in the Gas Company of Zanjan province by managers’ decision making methods.

Industries, nowadays, are concerned about energy consumption and ever narrowing rules of emissions by the governments. Therefore, a race to clean; green and less energy consuming manufacturing is going on throughout the world. But in authors’ perspective, the major part of energy exploitation lies in the production of a rejected product. Therefore alongside the use of energy saving processes and machinery, industry should primarily look for rejection reduction. This, apart from energy saving and profitability, will add to the moral responsibility of every person toward nature. Here in this paper, authors describe a case study in which the increased rejection rate of a part of cycle chain assembly is controlled by the application of Six Sigma. Six Sigma, from many years has proved to be an ultimate solution when it comes to the application part in manufacturing industries. It’s very generic and easily applicable methodology has drawn tremendous positive results throughout the world. A financial gain of INR 0.267 million was yielded by implying six-sigma approach. In a move toward energy saving, the money saved by the project was used for green manufacturing to promote energy conservation.

Vast changes and increase in global events have caused a crisis among public and private organizations. If organizations cannot manage the created crisis, they might be damaged widely. Lack of readiness and inappropriate management of crisis might even lead to the destruction of the organizations. Therefore, crisis management prepares the conditions to reduce the destructive effects caused by crisis. Having crisis management in organization requires expansion of various indicators that implementing and operating each of these indicators increase the organization capability to confront with crisis. In the present study, identifying and ranking indicators of crisis management have been considered. The primary results indicate that 12 indexes have been identified for crisis management. In addition, the results, according to experts’ ideas, led to elimination of two indicators and 10 indexes were finalized. Then, using VIKOR method, the final indicators were ranked. The results of ranking indicated that three indexes of appropriate management style, management of human resource and responding speed, as well as crisis confrontation regarding cost, time were at the best to be implemented in the organization.

The existing literature has called for more studies to be conducted on how human resource activities affect service recovery performance. This study therefore ascertains the effects of Job Satisfaction, employee Commitment, Workplace Friendship and Team Culture on Service Recovery Performance. The survey research design was used in this study. The participants were frontline employees from the various service sectors in Ghana. The convenience sampling was used as the sampling technique. A total of 372 responses were used in the final analysis. The scale items were adapted from the existing literature. Confirmatory factor analysis was used to assess the fit of the model. Multiple linear regression was used to test the hypotheses. The findings indicate that Job Satisfaction, Employee Commitment, Workplace Friendship and Team Culture significantly exerts positive influence on Service Recovery Performance of frontline employees. The findings from the study imply that there are several antecedents to Service Recovery Performance. Team Culture, Workplace Commitment, and Employee Commitment can influence Job Satisfaction which in turn will affect Service Recovery Performance resulting in customer satisfaction and retention.

Nowadays, Quality function deployment (QFD) is one of the total quality management tools, where customers’ views and requirements are perceived and using various techniques improves the production requirements and operations. The QFD department, after identification and analysis of the competitors, takes customers’ feedbacks to meet the customers’ demands for the products compared with the competitors. In this study, a comprehensive model for assessing the importance of the customer requirements in the products or services for an organization is proposed. The proposed study uses linguistic variables, as a more comprehensive approach, to increase the precision of the expression evaluations. The importance of these requirements specifies the strengths and weaknesses of the organization in meeting the requirements relative to competitors. The results of these experiments show that the proposed method performs better than the other methods.

In today’s changing world, success belongs to the communities and organizations that make a significant relationship between scarce resources and capabilities of management and entrepreneurship of their human resource. In other words, societies and the organizations can move forward in the development path that, with creating the necessary conditions, equip their human resources to productive entrepreneurial knowledge and skills to conduct other organizations and community resources to create value and achieve the development, management. Formation of entrepreneurial identity plays an important role for the development of the entrepreneurial spirit in society. In this paper, given the importance of entrepreneurial identity, the role of entrepreneurial orientations based on Lampkin and Dess (1996) [Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of Management Review, 21(1), 135-172.] is investigated on entrepreneurial identity of the municipality of Qom using a questionnaire consists of 18 items. The results show entrepreneurial orientation influences significantly on entrepreneurial identity.

This survey aims to evaluate the quality of learning among regular employees and managers who work for Tabriz municipality, District 2 in city of Tabriz, Iran. The study designs a questionnaire consists of 55 questions, which covers five organizational learning survey (OLS) including systematic thinking, personal capabilities, mental models, shared goal and collective learning. Cronbach alpha was calculated as 0.93, which is well above the desirable level. Using some statistical test, the study has determined that managers maintained higher level of OLS than regular employees. Based on the results of the survey, some suggestions are proposed in order to improve the quality of leaning in the organization.

The purpose of this study was to investigate the relationship between personality dimensions of employees and work addiction in Management and Planning Organization of Hamedan. This study was descriptive-correlation and it was also an applied research in terms of its nature. The statistical population included all employees in Management and Planning Organization in Hamedan who worked in 2016 and their total number was 74 subjects. In this study, the statistical sample of employees was estimated up to 62 individuals using Morgan and Krejcie tables with simple random method. The measuring tool for personality dimensions was NEO 50-item short form questionnaire and one for work addiction was Spence and Robbins’s 20-item questionnaire. The results of Pearson correlation and regression analysis showed that all personality dimensions of employees had a significant relationship with work addiction which among them, extraversion, flexibility and accountability dimensions had a negative correlation with work addiction. Also, altruism and flexibility dimensions can predict work addiction, respectively.

This paper examines the relationship of corporate image with customer attraction in Irancell Telecommunications Services Company in city of Ahvaz, Iran. The study uses a sample of 384 randomly selected people who use the firm’s services. Measuring tools for corporate image and customer attraction are an 18-item questionnaire of Rampersad (2001) [Rampersad, H. (2001). 75 painful questions about your customer satisfaction. the TQM Magazine, 13(5), 341-347.] and a 14-item questionnaire of Geib (2005) [Geib, M. (2005). Architecture for customer relationship management to attract and retain customers approaches in financial services, IEEE, Proceedings of the 38th Hawaii International Conference on System Sciences.], respectively. Results of regression analysis showed that there was a significant relationship between corporate image and attracting customers in Irancell firm. In addition, dimensions of corporate image including experience, character, competence, quality, differentiation, cost, technology, and culture and cognition increase customer attraction to the company. On the other hand, component of culture has the most effect on attracting customers in this firm.

The contribution of Indian construction sector to the GDP is approximately 10%. Under new government policy, it is anticipated that $1000 Billion share for exclusively infrastructure segment would be completed within the next few years. Construction sector in developing country like India still depends on labor and the practice of mechanization, adopting to use of versatile construction equipment is not in force. The need for implementing new technologies and automation is essential to improve the quality, safety and efficiency. To meet the challenges ahead the construction, organizations should focus on utilization of machinery/equipment to achieve desirable results. Modern construction is characterized by the increase in utilization of equipment to accomplish numerous construction activities. The selection of construction equipment often affects the required amount of time and effort. It is therefore important for managements of construction organizations and planners to be familiar with the features of various types of equipment commonly used in construction activities. The selection of appropriate equipment is a crucial decision making process as it involves huge capital investment. The purpose of the present study is to develop a model pertaining to the factors influencing the selection of construction equipment by using interpretive structural modelling and the results indicate that productivity and safety are the important factors in selection of equipment in Indian construction organizations.