One of the most important strategic issues for any enterprise is to create
and deliver superior value for its customers and provide enough
evidences to convince them not to choose another competitive. In this
study, we study the effects of customer value, customer satisfaction and
customer loyalty on customer retention. The results indicate that all
aspects of the customer value have positive relationships with customer
satisfaction but only emotional value has a positive and direct
relationship with customer loyalty. The study confirms that while none
of customer value aspects has direct and positive relationship with
customer retention, both customer satisfaction and customer loyalty
positively and directly affect customer retention.

Consider a chain as leader that wants to open p new facilities in a linear market, like metro. In this market, there is a competitor, called follower. The leader and the follower have established some facilities in advance. When the leader opens p new facilities, its competitor, follower, reacts the leader’s action and opens r new facilities. The optimal locations for leader and follower are chosen among predefined potential locations. Demand is considered as demand points and is assumed inelastic. Considering huff model, demand points are probabilistically absorbed by all facilities. The leader’s objective is maximization of its market share after opening follower’s new facilities. For solving leader problem, first the follower’s problem is solved for all leader’s potential locations and the best location for leader is obtained and then, a heuristic model is proposed for leader problem when the leader and the follower want to open one new facility. Computational results show that the proposed method is efficient for large scale problems.

An assembly line is a sequence of workstations, connected together by a material handling system, which is used to assemble components into a final product. The economic importance of assembly as a manufacturing process has led to extensive efforts for designing an assembly line to ensure efficiency and cost effectiveness of assembly operations. These efficiency and effectiveness can be maximized by minimizing balancing loss and system loss. The current work offers a range based measure for System loss and describes a technique for jointly minimizing balancing loss and system loss. To arrive at the optimum solution of the joint minimization problem, the same has been reduced to sequential marginal minimization problems and simulation technique has been installed for obtaining the optimal solution. For demonstration purpose, one example has been worked out to indicate the strength of the suggested method.

Exporting goods and services play an important role on economy of developing countries. There are many countries in the world whose economy is solely based on exporting raw materials such as oil and gas. Many believe that countries cannot develop their economy as long as they rely on exporting one single group of raw materials. Therefore, there is a need to help other sectors of industries build good infrastructure for exporting diversified products. In this paper, we perform an empirical analysis to determine the critical success factors on exporting different goods. The results are analyzed using some statistical non-parametric methods and some useful guidelines are also suggested.

One of the most important activities of tour and travel agencies is to select the appropriate tour configuration. There are normally two primary objectives of season and time period to set a group of cities called designing tour scenarios. The success of tour scenarios is deeply related to the experiments and wisdom of the experts and planners in travel agencies. This paper presents a fuzzy rule decision making to find the suitable set of cities where different possible criteria are ranked using analytical hierarchy procedure. The proposed model of this paper is applied for a real-world case study of Iranian tour agency and the results are analyzed under different.

This paper presents an integration of balanced score card (BSE) with two-stage data envelopment analysis (DEA). The proposed model of this paper uses different financial and non-financial perspectives to evaluate the performance of decision making units in different BSC stages. At each stage, a two-stage DEA method is implemented to measure the relative efficiency of decision making units and the results are monitored using the cause and effect relationships. An empirical study for a banking sector is also performed using the method developed in this paper and the results are briefly analyzed.

During the past few decades, there have been many evidences to believe that the stock markets around the world follow cyclical trends. In this paper, we study the cyclical trends using wavelet function based on various time windows on some major stock market indices. We use two methods of Daubechies and reverse bi-orthogonal wavelet methods and determine the optimal values of both methods. The results are used for Tehran stock exchange using the most recent ten years daily information as an empirical study. The details of our analysis on TEDPIX index for the last decade indicate that there are, at least, four trends of weekly, monthly, quarterly and yearly and the cycles would be expected to be repeated in future.

With globalization, sweeping technological development, and increasing competition, customers are placing greater demands on manufacturers to increase quality, flexibility, on time delivery of product and less cost. Therefore, manufacturers must develop and maintain a high degree of coherence among competitive priorities, order winning criteria and improvement activities. Thus, the production managers are making an attempt to transform their organization by adopting familiar and beneficial management philosophies like cellular manufacturing (CM), lean manufacturing (LM), green manufacturing (GM), total quality management (TQM), agile manufacturing (AM), and just in time manufacturing (JIT). The main objective of this paper is to propose an optimal assembly method for an engine manufacturer’s assembly line in India. Currently, the Indian manufacturer is following traditional assembly method where the raw materials for assembly are kept along the sideways of conveyor line. It consumes more floor space, more work in process inventory, more operator's walking time and more operator's walking distance per day. In order to reduce the above mentioned wastes, lean kitting assembly is suggested by some managers. Another group of managers suggest JIT assembly as it consumes very less inventory cost compared to other types of assembly processes. Hence, a Multi-attribute decision making model namely analytical hierarchy process (AHP) is applied to analyse the alternative assembly methods based on various important factors.

Designing distribution centers is normally formulated in a form of set covering where is primary objective is to minimize the number of connected facilities. However, there are other issues affecting our decision on selecting suitable distribution centers such as weather conditions, temperature, infrastructure facilities, etc. In this paper, we propose a multi-objective set covering techniques where different objectives are considered in an integrated model. The proposed model of this paper is implemented for a real-world case study of truck-industry and the results are analyzed.

During the past three decades there have been tremendous efforts on building steel factories on economic scales. The primary question is to find an economic scale for such plants which could also meet domestic demand. In this paper, we perform an empirical survey to find out whether building small steel factories are more suitable or setting up giant steel industries to meet regional demands. The results indicate that in many countries, building small steel plants based on the recent advances of technologies not only reduces the total cost of steel production but also it could significantly reduce the unnecessary transportation cost, providing cheaper labor, etc. This would lead to better competition which would increase the productivity.