Growing Science » Tags cloud » Customer relationship management
Authors: Mohammad Hakkak, Mahmoud Reza Esmaeili, Moslem Mirzaei
DOI: 10.5267/j.msl.2012.10.004
Keywords: Effectiveness, Customer relationship management, Customer relationship management dimensions, Models of organizational effectiveness
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 8 | Views: 3042 | Reviews: 0
Authors: Asadollah Kordnaeij, Saeed Dehyadegari, Alireza Bakhshizadeh
DOI: 10.5267/j.msl.2012.06.033
Keywords: Customer absorption, Customer orientation, Customer relationship management, Customer retention, Knowledge Management
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 6 | Views: 1946 | Reviews: 0
Authors: Zahra Safari Kahreh, Alireza Shirmohammadi, Mohammad Safari Kahreh
DOI: 10.5267/j.msl.2012.05.006
Keywords: Customer relationship management, Balanced scorecard, Marketing strategy
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 4053 | Reviews: 0
Authors: Hadi Meftahi, Ali Nazeri, Mehdi Nosratpour
DOI: 10.5267/j.msl.2012.04.011
Keywords: Organizational performance, E-business, Supply chain management, Customer relationship management
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2192 | Reviews: 0
Authors: Saeed Mirzamohammadi, Forough Basirat Fard
DOI: 10.5267/j.msl.2011.10.003
Keywords: BSC, Customer relationship management, EFQM, Productivity
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 1 | Views: 2829 | Reviews: 0
Authors: Ahmad Ali Yazdanpanah, Hossein Gazor
DOI: 10.5267/j.msl.2011.08.003
Keywords: Customer relationship management, Electronic customer relationship management, Technology systems
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 1 | Views: 2478 | Reviews: 0
Authors: Bahman Saeidipour, Saeid Ismaeli
DOI: 10.5267/j.msl.2011.07.009
Keywords: Customer relationship management, DEMATEL, Effective factors, Supply chain
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 1 | Views: 2054 | Reviews: 0
Authors: Arup Kumar Baksi, Bivraj Bhusan Parida
DOI: 10.5267/j.msl.2011.06.014
Keywords: Service quality, Switch, Relationship, Customer relationship management
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 4 | Views: 2625 | Reviews: 0
Authors: Mohammad Reza Zahedi, Mohsen Cheshmberah, Seyed Mehdi Tofighi
DOI: 10.5267/j.msl.2011.04.009
Keywords: Critical success factors, Customer, Customer relationship management
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 4 | Views: 2424 | Reviews: 0
Authors: Asso Hamzehei, Mohammad Fathian, Mohammad Reza Gholamian, Hamid Farvaresh
DOI: 10.5267/j.msl.2010.03.009
Keywords: Behavioral trends, Clustering, Customer relationship management, Electrocardiogram, RFM
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 2 | Views: 1855 | Reviews: 0
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