Growing Science » Tags cloud » customer satisfaction
Authors: Naser Azad, Mohammadreza Rahimi Shamsabadi
DOI: 10.5267/j.msl.2011.12.021
Keywords: Customer satisfaction, Customer fidelity
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2479 | Reviews: 0
Authors: Hossein Gazor, Babak Nemati, Amir Ehsani, Kianoush Nazari Ameleh
DOI: 10.5267/j.msl.2011.11.011
Keywords: Customer loyalty, Customer satisfaction, Service encounter quality, Service quality
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 4222 | Reviews: 0
Authors: Ardeshir Tajzadeh-Namin, Niko Pilevary, Aidin Tajzadeh-Namin
DOI: 10.5267/j.msl.2011.10.011
Keywords: Customer satisfaction, Saman bank, Service quality, SERVQUAL
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 4514 | Reviews: 0
Authors: Azim Zarei, Mohammad Hemati, Mahdiyeh Rafeeian
DOI: 10.5267/j.msl.2012.01.020
Keywords: AHP method, Customer attraction, Customer satisfaction, Customer veneration, Kano model
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2640 | Reviews: 0
Authors: Hamed Mohafez, Vahidreza Mirabi, Bahram Kheyri
DOI: 10.5267/j.msl.2012.01.009
Keywords: Cellular phone industry, Customer satisfaction, Perceived expectations, Perceived quality, Perceived value
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 1990 | Reviews: 0
Authors: Shahrouz Shahrouzifard, Morteza Faraji
Keywords: After-sales service, Quality, Customer satisfaction, Setareh Nik Aria Yadak
Journal: AC | Year: 2016 | Volume: 2 | Issue: 2 | Views: 3402 | Reviews: 0
Authors: Muhammad Ishtiaq Ishaq
DOI: 10.5267/j.msl.2011.06.005
Keywords: Customer Satisfaction, Services quality, Telecommunication Industry Pakistan
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 4 | Views: 5893 | Reviews: 0
Authors: Sadollah Ebrahim Nezhad, Neda Jomehri, Hassan Javanshir
DOI: 10.5267/j.msl.2010.02.002
Keywords: Banking industry, Customer loyalty, Customer retention, Customer satisfaction, Customer value
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 2 | Views: 2205 | Reviews: 0
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