How to cite this paper
Azad, N & Shamsabadi, M. (2012). An investigation on important factors influencing customer repurchase: A case study of Airline agencies.Management Science Letters , 2(3), 781-786.
Refrences
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Bigne, E., Hernandez, B., Ruiz C., Andreu, L. (2010). How motivation ,opportunity and ability can drive online airline ticket purchases. Journal of Air Transport Management 16,346-349.
Chien-Ta Ho, B. & Oh, K.B. (2009). An empirical study of the use of e-security seals in e-commerce. Online Information Review, 33(4), 655-671.
Chiou, J.S., Wu, L.Y., Sung,Y.P., & Taipei,T. (2009). Buyer satisfaction and loyalty intention in online auctions. Journal of Service Management, 20(5), 521-543.
Chang, H.H., Wen, C.S. (2008). The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator, Computer in Human Behavior, 24, 2927-2944.
Caruana, A., & Ewing, M. T. (2009). How corporate, quality and value influence online loyalty. Journal of Business Research, 63(9-10), 1103-1110.
Dixon, T., & Marston, A. (2005). Taking the shopping center online : new models in e-commerce. Property Management, 23(2), 97-109.
Ding, D.X., Hu, P.J.H., & Sheng,O.R.L. (2010). e-SELFQUAL: A scale for measuring online self-service quality. Journal of Business Research, 64(5), 508-515.
Forgasa, S., Palaub, R., S?nchez, J., & Huertas-Garc?a, R. (2012). Online drivers and offline influences related to loyalty to airline websites. Journal of Air Transport Management, 18,43-46.
Ha, H.Y., Janda, S., & Muthaly, S. K. (2008). A New understanding of satisfaction model in e-re-purchase situation. European journal of marketing, 44(7/8), 997-1016.
Hong, I. B., & Cho, H. (2011). The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust. International Journal of Information Management, 31,469-479.
Hsu, S-H. (2008). Developing an index for online customer satisfaction: Adaptation of American customer satisfaction index. Expert System with Applications, 34, 3033-3042.
Hern?ndez, B., Jiménez, J., & Mart?n, M.J. (2009), Customer behavior electronic commerce: The moderating effect of e-purchasing experience, Journal of Business Research, 63(9-10), 964-971.
Jones, H. and Farquhar, J. (2007). Putting it right: service failure and customer loyalty in UK banks. International Journal of Bank Marketing, 25(3), 161-172.
Kim, J., Jin, B., & Swinney, J. L. (2009). The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services, 16(4), 239-247.
Lee, H., Choi, S.Y., & Kang, Y. S. (2008). Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety. Expert Systems With Applications, 36, 7848-7859.
Licata, J. W., & Chakraborty, G. (2009). The effects of stake, satisfaction, and switching on true loyalty: a financial services study. Journal of Bank Marketing, 27(4), 252-269.
McCole, P., Ramsey, E., & Williams, J. (2010). Trust consideration on attitudes towards online purchasing: The moderating effect of privacy and security concerns. Journal of Business Research, 63, 1018-1024.
Naoui, F.B., & Zaiem, I. (2010). The impact of relationship quality on client & apos; s loyalty: An application in the parapharmaceutical industry. International Journal of Pharmaceutical and Healthcare Marketing, 4(2), 137–156.
Ramanathan, R. (2010). The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce. Transportation Research Part E, 46, 950-962.
Sanchez-Franco, M.J., & Rondan-Catalu?a, F. J. (2009). Virtual travel communities and customer loyalty :Customer purchase involvement and web site design. Electronic Research and Applications, 9,171-182.
Teng, C. (2010). Customization immersion satisfaction and online gammer loyalty. Computer in Human Behavior, 26,1547-1554 .
Thuy, P. N., & Hau, L. N. (2010). Service personal values and customer loyalty. Journal of Bank Marketing, 28(6), 465-478.
Palvia, P. (2009).The role of trust in e-commerce relational exchange: A unified model. Information & Management 46,213-220.
Zhang, Y., Fang, Y., Wei, K., & Ramsey, E., McCole, P., & Chen, H. (2011). Repurchase intention in B2B e-commerce –A relationship quality perspective. Information & Management, 48, 192-200.
Bigne, E., Hernandez, B., Ruiz C., Andreu, L. (2010). How motivation ,opportunity and ability can drive online airline ticket purchases. Journal of Air Transport Management 16,346-349.
Chien-Ta Ho, B. & Oh, K.B. (2009). An empirical study of the use of e-security seals in e-commerce. Online Information Review, 33(4), 655-671.
Chiou, J.S., Wu, L.Y., Sung,Y.P., & Taipei,T. (2009). Buyer satisfaction and loyalty intention in online auctions. Journal of Service Management, 20(5), 521-543.
Chang, H.H., Wen, C.S. (2008). The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator, Computer in Human Behavior, 24, 2927-2944.
Caruana, A., & Ewing, M. T. (2009). How corporate, quality and value influence online loyalty. Journal of Business Research, 63(9-10), 1103-1110.
Dixon, T., & Marston, A. (2005). Taking the shopping center online : new models in e-commerce. Property Management, 23(2), 97-109.
Ding, D.X., Hu, P.J.H., & Sheng,O.R.L. (2010). e-SELFQUAL: A scale for measuring online self-service quality. Journal of Business Research, 64(5), 508-515.
Forgasa, S., Palaub, R., S?nchez, J., & Huertas-Garc?a, R. (2012). Online drivers and offline influences related to loyalty to airline websites. Journal of Air Transport Management, 18,43-46.
Ha, H.Y., Janda, S., & Muthaly, S. K. (2008). A New understanding of satisfaction model in e-re-purchase situation. European journal of marketing, 44(7/8), 997-1016.
Hong, I. B., & Cho, H. (2011). The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust. International Journal of Information Management, 31,469-479.
Hsu, S-H. (2008). Developing an index for online customer satisfaction: Adaptation of American customer satisfaction index. Expert System with Applications, 34, 3033-3042.
Hern?ndez, B., Jiménez, J., & Mart?n, M.J. (2009), Customer behavior electronic commerce: The moderating effect of e-purchasing experience, Journal of Business Research, 63(9-10), 964-971.
Jones, H. and Farquhar, J. (2007). Putting it right: service failure and customer loyalty in UK banks. International Journal of Bank Marketing, 25(3), 161-172.
Kim, J., Jin, B., & Swinney, J. L. (2009). The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services, 16(4), 239-247.
Lee, H., Choi, S.Y., & Kang, Y. S. (2008). Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety. Expert Systems With Applications, 36, 7848-7859.
Licata, J. W., & Chakraborty, G. (2009). The effects of stake, satisfaction, and switching on true loyalty: a financial services study. Journal of Bank Marketing, 27(4), 252-269.
McCole, P., Ramsey, E., & Williams, J. (2010). Trust consideration on attitudes towards online purchasing: The moderating effect of privacy and security concerns. Journal of Business Research, 63, 1018-1024.
Naoui, F.B., & Zaiem, I. (2010). The impact of relationship quality on client & apos; s loyalty: An application in the parapharmaceutical industry. International Journal of Pharmaceutical and Healthcare Marketing, 4(2), 137–156.
Ramanathan, R. (2010). The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce. Transportation Research Part E, 46, 950-962.
Sanchez-Franco, M.J., & Rondan-Catalu?a, F. J. (2009). Virtual travel communities and customer loyalty :Customer purchase involvement and web site design. Electronic Research and Applications, 9,171-182.
Teng, C. (2010). Customization immersion satisfaction and online gammer loyalty. Computer in Human Behavior, 26,1547-1554 .
Thuy, P. N., & Hau, L. N. (2010). Service personal values and customer loyalty. Journal of Bank Marketing, 28(6), 465-478.
Palvia, P. (2009).The role of trust in e-commerce relational exchange: A unified model. Information & Management 46,213-220.
Zhang, Y., Fang, Y., Wei, K., & Ramsey, E., McCole, P., & Chen, H. (2011). Repurchase intention in B2B e-commerce –A relationship quality perspective. Information & Management, 48, 192-200.