This study investigates how Total Quality Management (TQM) influences the quality of Health care services in Jordan. To test this relationship, a survey was distributed to 220 employees working at different Jordanian hospitals. The results show significant and positive association between all TQM dimensions (customer focus, top management support, fact-based decision making, employees' involvement, and continuous improvement) and the quality of health care services in Jordan. The study concludes by emphasizing the importance of TQM in enhancing the quality of health care service and recommends hospitals ‘management and policy makers to adopt and integrate various TQM practices into the Jordanian health sector.

With growing concerns about healthcare services especially during and after the Covid-19 pandemic, hospitals are compelled to provide non-traditional forms of quality services. Total quality management (TQM) practices are gaining attention and becoming a driving force to improve quality performance. This research aims to investigate the impact of TQM practices and quality performance in Jordanian public hospitals. The research used an online survey to collect data from 222 respondents from several public hospitals in Jordan. The results of structural equation modeling (SEM) confirms a positive relationship between supplier quality management, customer focus, and quality performance.

This study aims at studying the effectiveness of supply and storage management in light of the determinants of demand for health services in Saudi hospitals in an analytical framework. The survey studies the impact of logistical management of medical materials and its vital role in securing the necessary medical resources and supplies for the health institution. The study adopts the descriptive and analytical approach in order to achieve its goals and test its hypotheses, as the study was applied in the hospitals of Al-Kharj Governorate. The study finds that there was a relationship between the methods of supply and storage applied in Saudi hospitals and the determinants of demand for the health services provided. The study recommends working on developing methods of requesting suppliers, developing methods of storing medicines and medical supplies, and distributing them inside the hospital in accordance with economic standards and making use of computer technologies.

Measuring the relative efficiency is one of the most important issues among hospitals in today & apos; s economy. These days, we hear that cost reduction is a necessity for survival of business owners and one primary to reduce the expenditures is to increase relative efficiency. The proposed study of this paper first uses output oriented data envelopment analysis (DEA) to measure the relative efficiencies of nine hospitals. The proposed model uses four types of employee namely specialists, physicians, technicians and other staffs as input parameters. The model also uses the number of surgeries, hospitalized and radiography as the outputs of the proposed model. Since the implementation of DEA leads us to have more than one single efficient unit, we implement supper efficiency technique to measure the relative efficiency of efficient units.