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Growing Science » Authors » Basem Yousef Barqawi

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1.

Examining the impact of total quality management on the provision of healthcare services: A study of Jordanian healthcare organizations Pages 923-932 Right click to download the paper Download PDF

Authors: Abdel Hakim O. Akhorshaideh, Qais Hammouri, Basem Yousef Barqawi, Fayiz Dahash Shrafat, Diana F. Alfayez, Kholoud S. A. AL-Lozi

DOI: 10.5267/j.uscm.2023.5.006

Keywords: TQM, Service Quality, Hospitals, Jordan

Abstract:
This study investigates how Total Quality Management (TQM) influences the quality of Health care services in Jordan. To test this relationship, a survey was distributed to 220 employees working at different Jordanian hospitals. The results show significant and positive association between all TQM dimensions (customer focus, top management support, fact-based decision making, employees' involvement, and continuous improvement) and the quality of health care services in Jordan. The study concludes by emphasizing the importance of TQM in enhancing the quality of health care service and recommends hospitals ‘management and policy makers to adopt and integrate various TQM practices into the Jordanian health sector.
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Journal: USCM | Year: 2023 | Volume: 11 | Issue: 3 | Views: 2092 | Reviews: 0

 

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