This study investigates the impact of supply chain agility on supply chain performance in Jordan’s healthcare settings. The moderation role of human capital in this relationship was also investigated. This study adopted a quantitative approach and utilized an online questionnaire to collect data from 139 managers at different levels in various hospitals in Jordan. The Statistical Package for Social Sciences (SPSS) version 23 was used for data analysis. The results of hypothesis testing using multivariate regression analysis showed that human capital has a positive and statistically significant impact on supply chain performance and supply chain agility. Human capital has been identified as an important organizational resource that can result in favorable performance. Such an organizational resource may also help healthcare institutions obtain a competitive edge by responding to patients’ treatment, which is urgently required.

With growing concerns about healthcare services especially during and after the Covid-19 pandemic, hospitals are compelled to provide non-traditional forms of quality services. Total quality management (TQM) practices are gaining attention and becoming a driving force to improve quality performance. This research aims to investigate the impact of TQM practices and quality performance in Jordanian public hospitals. The research used an online survey to collect data from 222 respondents from several public hospitals in Jordan. The results of structural equation modeling (SEM) confirms a positive relationship between supplier quality management, customer focus, and quality performance.