8
How to cite this paper
APA: Hussain, S., Alsmairat, M., Al-Maaitah, N & Almrayat, S. (2023). Assessing quality performance through seven total quality management practices. Uncertain Supply Chain Management, 11(1), 41-52.
Chicago/Turabian: Hussain, S., Alsmairat, M., Al-Maaitah, N & Almrayat, S. 2023. "Assessing quality performance through seven total quality management practices." Uncertain Supply Chain Management 11, no. 1 (2023): 41-52.
AMA: Hussain, S., Alsmairat, M., Al-Maaitah, N & Almrayat, S. Assessing quality performance through seven total quality management practices. Uncertain Supply Chain Management. 2023;11(1):41-52.
References
Abdulla, F., Qdais, H. A., & Rabi, A. (2008). Site investigation on medical waste management practices in northern Jordan. Waste management, 28(2), 450-458.
Aburayya, A., Alshurideh, M., Marzouqi, A. A., Diabat, O. A., Alfarsi, A., Suson, R., ... & Salloum, S. A. (2020). An Empirical Examination of the Effect of TQM Practices on Hospital Service Quality: An Assessment Study in UAE Hospitals. Systematic Reviews in Pharmacy, 11(9). 347-362.
Aburayya, A., Alawadhi, D., & Taryam, M. (2019). A conceptual framework for implementing TQM in the primary healthcare centers and examining its impact on patient satisfaction. International Journal of Advanced Research, 7(3), 1047-1065.
Ahmed, S., Abd Manaf, N. H., & Islam, R. (2018). Measuring lean six sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, 10(3), 267-278.
Aiken, L. H., Sermeus, W., Van den Heede, K., Sloane, D. M., Busse, R., McKee, M., & Kutney-Lee, A. (2012). Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. Bmj, 344.
Agency for Healthcare Research and Quality (2012). National Strategy for Quality Improvement in Health Care, Annual Progress Report to 46 Congress, U.S. Department of Health and Human Services. [Online] Available: http://www.ahrq.gov. (Accessed 20/10/2021).
Akanmu, M. D., & Mohamad, B. (2021, June). The Mediating Role of Organizational Excellence between Total Quality Management Practices and Sustainability: A Preliminary. In 18th International Symposium on Management (INSYMA 2021), 112-118). Atlantis Press.
Alaoun, Y. (2018). The Effect of Total Quality Management Practices on Competitive Priorities of Telecommunication Companies in Qatar. Doctoral dissertation.
Al-Damen, R. (2017). Health care service quality and its impact on patient satisfaction “case of Al-Bashir Hospital.” International Journal of Business and Management, 12(9),136-152.
Alexander, J. A., Weiner, B. J., & Griffith, J. (2006). Quality improvement and hospital financial performance. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(7), 1003-1029.
Ali, K. A. M., & Alolayyan, M. N. (2013). The impact of total quality management (TQM) on the hospital’s performance: an empirical research. International Journal of Services and Operations Management, 15(4), 482-506.
Alolayyan, M. N., Ali, K. A. M., & Idris, F. (2011). The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals: Medical workers' perspectives. Asian Journal on Quality,12(2), 204-222.
Algunmeeyn, A. A. A. (2019). Exploring staff perspectives of the barriers and facilitators to implementation of total quality management in two Jordanian hospitals (Doctoral dissertation, University of Nottingham).
Alshourah, S. (2021). Total quality management practices and their effects on the quality performance of Jordanian private hospitals. Management Science Letters, 11(1), 67-76.
Babu, F., & Thomas, S. (2021). Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image. International Journal of Quality and Service Sciences, 13(1), 157-174.
Badhurudheen, A. S. (2018). Total Quality Management Practices and Organizational Performance: Case of Private Healthcare Sector in Sri Lanka. Total Quality Management, 10(3), 2222-2839.
Bathaei, A., Awang, S. R., & Ahmad, T. (2021). An Overview of Organizational Performance and Total Quality Management. Journal of Review in Science and Engineering, 2021, 1-7.
Becher, E. C., & Chassin, M. R. (2001). Improving the quality of health care: who will lead?. Health Affairs, 20(5), 164-179.
Bryman, A., & Bell, E. (2007). Business Research Method. 2nd ed., Oxford University Press UK.
Burhan Ismael, N., Jabbar Othman, B., Gardi, B., Abdalla Hamza, P., Sorguli, S., Mahmood Aziz, H., ... & Anwar, G. (2021). The Role of Training and Development on Organizational effectiveness.
Ismael, NB, Othman, BJ, Gardi, B., Hamza, PA, Sorguli, S., Aziz, HM, Ahmed, SA, Sabir, BY, Ali, BJ, Anwar, G.(2021). The Role of 48 Training and Development on Organizational effectiveness. International Journal of Engineering, Business and Management, 5(3), 15-24.
Carmeli, A., Brammer, S., Gomes, E., & Tarba, S. Y. (2017). An organizational ethic of care and employee involvement in sustainability‐related behaviors: A social identity perspective. Journal of Organizational Behavior, 38(9), 1380-1395.
Chang, C. S., Chen, S. Y., & Lan, Y. T. (2013). Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC health services research, 13(1), 1-11.
Charles, J., Francis, F., & Zirra, C. T. O. P. (2021). Effect of Employee Involvement in Decision Making and Organization Productivity. Archives of Business Research (ABR), 9(3), 28-34.
Chau, K. Y., Tang, Y. M., Liu, X., Ip, Y. K., & Tao, Y. (2021). Investigation of critical success factors for improving supply chain quality management in manufacturing. Enterprise Information Systems, 15(10), 1-20.
Cho, Y. S., & Jung, J. Y. (2014). The verification of effective leadership style for TQM: A comparative study between USA-based firms and China-based firms. International Journal of Quality & Reliability Management, 31(7), 822-840.
Daqar, M. A., & Constantinovits, M. (2020). The role of total quality management in enhancing the quality of private healthcare services. Problems and Perspectives in Management, 18(2), 64 -78.
Department of General Statistics (2018), Jordan Population and Family Health Survey 2017-18 Amman, Jordan, http://www.dos.gov.jo/ dos_home_e /main/linked-html/DHS2017_en.pdf, Accessed (10/12/2021).
Farah, N. S., Salman, A.M., & Ismaeel, M. (2021). The impact of quality costs in improving the quality of health services. Journal of Accounting and Financial Studies, 16(54), 27-49.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision sciences, 26(5), 659-691.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Goetsch, D.L.; & Davis, S. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality. 14th Edition. New Jersey, Pearson Education.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7).
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6).
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems 117(3), 442-458.
Hoyt, J., & Huq, F. (2000). From arms‐length to collaborative relationships in the supply chain: an evolutionary process. International Journal of Physical Distribution & Logistics Management, 30(9), 750-764.
Kalogiannidis, S. I. (2021). The Effects of Total Quality Management Practices and Marketing on Performance of SMEs. A Case of Selected Manufacturing Industries, Greece. Business Management and Strategy, 12(1), 48-62.
Kulenović, M., Folta, M., & Veselinović, L. (2021). The Analysis of Total Quality Management Critical Success Factors. Quality Innovation Prosperity/Kvalita Inovácia Prosperita, 25(1), 88-102.
Kurniawan, P., Hartati, W., Qodriah, S., & Badawi, B. (2020). From knowledge sharing to quality performance: The role of absorptive capacity, ambidexterity and innovation capability in creative industry. Management Science Letters, 10(2), 433-442.
Marchington, M., & Wilkinson, A. (2005). Direct participation and involvement. Managing human resources 4th edition: personnel management in transition. USA, Hoboken.398-423.
Mbatha, W., & Garad, A. (2022). Investigating the readiness to implement total quality management in remote hospitals: A case study from Saint Helena Island. International Journal for Quality Research, 16(1).
Ministry of Health (2021), the annual statistical report for the year, https://www.moh.gov.jo/ebv4.0/root_storage/ar/eb_list_page.
Murumkar, A., Teli, S. N., Jadhav, S., Dharmadhikari, S., & Nikam, M. (2018). Integrated Approach of Cost of Quality and Six Sigma. Proceedings. Global Meet on Advances in Design, Materials & Thermal Engineering, Saraswati College of Engineering, Kharghar, Navi Mumbaiز
Nasution, F. N., & Absah, Y. (2022). TQM and Hospitals’ Performance: A Case in Indonesia. Asian Journal of Research in Business and Management, 4(1), 218-230.
Nguyen, T. L. H., & Nagase, K. (2019). The influence of total quality management on customer satisfaction. International Journal of Healthcare Management, 12(4), 277-285.
Othman, B., Khatab, J. J., Esmaeel, E. S., Mustafa, H. A., & Sadq, Z. M. (2020). The Influence of Total Quality Management on Competitive Advantage towards Bank Organizations: Evidence from Erbil/Iraq. International Journal of Psychosocial Rehabilitation, 24(5), 3427-3439.
Permana, A., Purba, H. H., & Rizkiyah, N. D. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering, 9(1), 25-36.
Purwanto, A., & Prasetya, A. B. (2021). Did Coaching, Training and Development, Empowerment and Participation on School Employees Performance?. Journal of Industrial Engineering & Management Research, 2(2), 73-95.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons. variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Sin, K. Y., Jusoh, M. S., & Mardani, A. (2021). Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling. International Journal of Productivity and Quality Management, 33(3), 311-335.
Talib, F., Rahman, Z., & Qureshi, MN (2010). The relationship between total quality management and quality performance in the service industry: a theoretical model. International Journal of Business, Management and Social Sciences (IJBMSS), MultiCraft, 1(1), 113-128.
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280-318.
Teh, P.-L., Yong, C.-C., Arumugam, V., & Ooi, K.-B. (2009). Does total quality management reduce employees’ role conflict? Industrial Management and Data Systems, 109(8), 1118-1136.
Trang, T. V., & DO, Q. H. (2020). Critical success factors of TQM implementation in Vietnamese supporting industries. The Journal of Asian Finance, Economics, and Business, 7(7), 391-401.
Twum, K. K., Agyapong, G. K. Q., Sulemana, Z., Amaniampong, M. K., & Nyarko, N. A. (2022). Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies. In New Public Management in Africa (pp. 205-238). Palgrave Macmillan, Cham.
Van Assen, M. F. (2021). Training, employee involvement and continuous improvement–the moderating effect of a common improvement method. Production Planning & Control, 32(2), 132-144.
Vasudevan, H. (2014). Examining the relationship of training on job satisfaction and organizational effectiveness. International Journal of Management and Business Research, 4(3), 185-202.
Wall, W. P. (2021). The comparison of the TQM practices and quality performance between manufacturing and service sectors. Polish Journal of Management Studies, 23, 436-452.
World Health Organization (2016). Comprehensive assessment of Jordan’s health information system 2016 / World Health Organization. Regional Office for the Eastern Mediterranean. Accessed (11/12/2021).https://applications.emro. who.int/docs/ 978929022 2583- eng.pdf .
Yas, H., Alsaud, A., Almaghrabi, H., Almaghrabi, A., & Othman, B. (2021). The effects of TQM practices on performance of organizations: A case of selected manufacturing industries in Saudi Arabia. Management Science Letters, 11(2), 503-510
Zaid, A. A., Arqawi, S. M., Mwais, R. M. A., Al Shobaki, M. J., & AbuNaser, S. S. (2020). The Impact of Total Quality Management and Perceived Service Quality on Patient Satisfaction and Behavior Intention in Palestinian Healthcare Organizations. Technology Reports of Kansai University, 62(03), 221-232.
Zarei, A., Arab, M., Froushani, A. R., Rashidian, A., & Tabatabaei, S. M. G. (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC health services research, 12(1), 1-7.
Zhang, Q., Pan, J., Jiang, Y., & Feng, T. (2020). The impact of green supplier integration on firm performance: The mediating role of social capital accumulation. Journal of Purchasing and Supply Management, 26(2), 100579.
Aburayya, A., Alshurideh, M., Marzouqi, A. A., Diabat, O. A., Alfarsi, A., Suson, R., ... & Salloum, S. A. (2020). An Empirical Examination of the Effect of TQM Practices on Hospital Service Quality: An Assessment Study in UAE Hospitals. Systematic Reviews in Pharmacy, 11(9). 347-362.
Aburayya, A., Alawadhi, D., & Taryam, M. (2019). A conceptual framework for implementing TQM in the primary healthcare centers and examining its impact on patient satisfaction. International Journal of Advanced Research, 7(3), 1047-1065.
Ahmed, S., Abd Manaf, N. H., & Islam, R. (2018). Measuring lean six sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, 10(3), 267-278.
Aiken, L. H., Sermeus, W., Van den Heede, K., Sloane, D. M., Busse, R., McKee, M., & Kutney-Lee, A. (2012). Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. Bmj, 344.
Agency for Healthcare Research and Quality (2012). National Strategy for Quality Improvement in Health Care, Annual Progress Report to 46 Congress, U.S. Department of Health and Human Services. [Online] Available: http://www.ahrq.gov. (Accessed 20/10/2021).
Akanmu, M. D., & Mohamad, B. (2021, June). The Mediating Role of Organizational Excellence between Total Quality Management Practices and Sustainability: A Preliminary. In 18th International Symposium on Management (INSYMA 2021), 112-118). Atlantis Press.
Alaoun, Y. (2018). The Effect of Total Quality Management Practices on Competitive Priorities of Telecommunication Companies in Qatar. Doctoral dissertation.
Al-Damen, R. (2017). Health care service quality and its impact on patient satisfaction “case of Al-Bashir Hospital.” International Journal of Business and Management, 12(9),136-152.
Alexander, J. A., Weiner, B. J., & Griffith, J. (2006). Quality improvement and hospital financial performance. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(7), 1003-1029.
Ali, K. A. M., & Alolayyan, M. N. (2013). The impact of total quality management (TQM) on the hospital’s performance: an empirical research. International Journal of Services and Operations Management, 15(4), 482-506.
Alolayyan, M. N., Ali, K. A. M., & Idris, F. (2011). The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals: Medical workers' perspectives. Asian Journal on Quality,12(2), 204-222.
Algunmeeyn, A. A. A. (2019). Exploring staff perspectives of the barriers and facilitators to implementation of total quality management in two Jordanian hospitals (Doctoral dissertation, University of Nottingham).
Alshourah, S. (2021). Total quality management practices and their effects on the quality performance of Jordanian private hospitals. Management Science Letters, 11(1), 67-76.
Babu, F., & Thomas, S. (2021). Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image. International Journal of Quality and Service Sciences, 13(1), 157-174.
Badhurudheen, A. S. (2018). Total Quality Management Practices and Organizational Performance: Case of Private Healthcare Sector in Sri Lanka. Total Quality Management, 10(3), 2222-2839.
Bathaei, A., Awang, S. R., & Ahmad, T. (2021). An Overview of Organizational Performance and Total Quality Management. Journal of Review in Science and Engineering, 2021, 1-7.
Becher, E. C., & Chassin, M. R. (2001). Improving the quality of health care: who will lead?. Health Affairs, 20(5), 164-179.
Bryman, A., & Bell, E. (2007). Business Research Method. 2nd ed., Oxford University Press UK.
Burhan Ismael, N., Jabbar Othman, B., Gardi, B., Abdalla Hamza, P., Sorguli, S., Mahmood Aziz, H., ... & Anwar, G. (2021). The Role of Training and Development on Organizational effectiveness.
Ismael, NB, Othman, BJ, Gardi, B., Hamza, PA, Sorguli, S., Aziz, HM, Ahmed, SA, Sabir, BY, Ali, BJ, Anwar, G.(2021). The Role of 48 Training and Development on Organizational effectiveness. International Journal of Engineering, Business and Management, 5(3), 15-24.
Carmeli, A., Brammer, S., Gomes, E., & Tarba, S. Y. (2017). An organizational ethic of care and employee involvement in sustainability‐related behaviors: A social identity perspective. Journal of Organizational Behavior, 38(9), 1380-1395.
Chang, C. S., Chen, S. Y., & Lan, Y. T. (2013). Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC health services research, 13(1), 1-11.
Charles, J., Francis, F., & Zirra, C. T. O. P. (2021). Effect of Employee Involvement in Decision Making and Organization Productivity. Archives of Business Research (ABR), 9(3), 28-34.
Chau, K. Y., Tang, Y. M., Liu, X., Ip, Y. K., & Tao, Y. (2021). Investigation of critical success factors for improving supply chain quality management in manufacturing. Enterprise Information Systems, 15(10), 1-20.
Cho, Y. S., & Jung, J. Y. (2014). The verification of effective leadership style for TQM: A comparative study between USA-based firms and China-based firms. International Journal of Quality & Reliability Management, 31(7), 822-840.
Daqar, M. A., & Constantinovits, M. (2020). The role of total quality management in enhancing the quality of private healthcare services. Problems and Perspectives in Management, 18(2), 64 -78.
Department of General Statistics (2018), Jordan Population and Family Health Survey 2017-18 Amman, Jordan, http://www.dos.gov.jo/ dos_home_e /main/linked-html/DHS2017_en.pdf, Accessed (10/12/2021).
Farah, N. S., Salman, A.M., & Ismaeel, M. (2021). The impact of quality costs in improving the quality of health services. Journal of Accounting and Financial Studies, 16(54), 27-49.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision sciences, 26(5), 659-691.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Goetsch, D.L.; & Davis, S. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality. 14th Edition. New Jersey, Pearson Education.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7).
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6).
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems 117(3), 442-458.
Hoyt, J., & Huq, F. (2000). From arms‐length to collaborative relationships in the supply chain: an evolutionary process. International Journal of Physical Distribution & Logistics Management, 30(9), 750-764.
Kalogiannidis, S. I. (2021). The Effects of Total Quality Management Practices and Marketing on Performance of SMEs. A Case of Selected Manufacturing Industries, Greece. Business Management and Strategy, 12(1), 48-62.
Kulenović, M., Folta, M., & Veselinović, L. (2021). The Analysis of Total Quality Management Critical Success Factors. Quality Innovation Prosperity/Kvalita Inovácia Prosperita, 25(1), 88-102.
Kurniawan, P., Hartati, W., Qodriah, S., & Badawi, B. (2020). From knowledge sharing to quality performance: The role of absorptive capacity, ambidexterity and innovation capability in creative industry. Management Science Letters, 10(2), 433-442.
Marchington, M., & Wilkinson, A. (2005). Direct participation and involvement. Managing human resources 4th edition: personnel management in transition. USA, Hoboken.398-423.
Mbatha, W., & Garad, A. (2022). Investigating the readiness to implement total quality management in remote hospitals: A case study from Saint Helena Island. International Journal for Quality Research, 16(1).
Ministry of Health (2021), the annual statistical report for the year, https://www.moh.gov.jo/ebv4.0/root_storage/ar/eb_list_page.
Murumkar, A., Teli, S. N., Jadhav, S., Dharmadhikari, S., & Nikam, M. (2018). Integrated Approach of Cost of Quality and Six Sigma. Proceedings. Global Meet on Advances in Design, Materials & Thermal Engineering, Saraswati College of Engineering, Kharghar, Navi Mumbaiز
Nasution, F. N., & Absah, Y. (2022). TQM and Hospitals’ Performance: A Case in Indonesia. Asian Journal of Research in Business and Management, 4(1), 218-230.
Nguyen, T. L. H., & Nagase, K. (2019). The influence of total quality management on customer satisfaction. International Journal of Healthcare Management, 12(4), 277-285.
Othman, B., Khatab, J. J., Esmaeel, E. S., Mustafa, H. A., & Sadq, Z. M. (2020). The Influence of Total Quality Management on Competitive Advantage towards Bank Organizations: Evidence from Erbil/Iraq. International Journal of Psychosocial Rehabilitation, 24(5), 3427-3439.
Permana, A., Purba, H. H., & Rizkiyah, N. D. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering, 9(1), 25-36.
Purwanto, A., & Prasetya, A. B. (2021). Did Coaching, Training and Development, Empowerment and Participation on School Employees Performance?. Journal of Industrial Engineering & Management Research, 2(2), 73-95.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons. variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Sin, K. Y., Jusoh, M. S., & Mardani, A. (2021). Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling. International Journal of Productivity and Quality Management, 33(3), 311-335.
Talib, F., Rahman, Z., & Qureshi, MN (2010). The relationship between total quality management and quality performance in the service industry: a theoretical model. International Journal of Business, Management and Social Sciences (IJBMSS), MultiCraft, 1(1), 113-128.
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280-318.
Teh, P.-L., Yong, C.-C., Arumugam, V., & Ooi, K.-B. (2009). Does total quality management reduce employees’ role conflict? Industrial Management and Data Systems, 109(8), 1118-1136.
Trang, T. V., & DO, Q. H. (2020). Critical success factors of TQM implementation in Vietnamese supporting industries. The Journal of Asian Finance, Economics, and Business, 7(7), 391-401.
Twum, K. K., Agyapong, G. K. Q., Sulemana, Z., Amaniampong, M. K., & Nyarko, N. A. (2022). Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies. In New Public Management in Africa (pp. 205-238). Palgrave Macmillan, Cham.
Van Assen, M. F. (2021). Training, employee involvement and continuous improvement–the moderating effect of a common improvement method. Production Planning & Control, 32(2), 132-144.
Vasudevan, H. (2014). Examining the relationship of training on job satisfaction and organizational effectiveness. International Journal of Management and Business Research, 4(3), 185-202.
Wall, W. P. (2021). The comparison of the TQM practices and quality performance between manufacturing and service sectors. Polish Journal of Management Studies, 23, 436-452.
World Health Organization (2016). Comprehensive assessment of Jordan’s health information system 2016 / World Health Organization. Regional Office for the Eastern Mediterranean. Accessed (11/12/2021).https://applications.emro. who.int/docs/ 978929022 2583- eng.pdf .
Yas, H., Alsaud, A., Almaghrabi, H., Almaghrabi, A., & Othman, B. (2021). The effects of TQM practices on performance of organizations: A case of selected manufacturing industries in Saudi Arabia. Management Science Letters, 11(2), 503-510
Zaid, A. A., Arqawi, S. M., Mwais, R. M. A., Al Shobaki, M. J., & AbuNaser, S. S. (2020). The Impact of Total Quality Management and Perceived Service Quality on Patient Satisfaction and Behavior Intention in Palestinian Healthcare Organizations. Technology Reports of Kansai University, 62(03), 221-232.
Zarei, A., Arab, M., Froushani, A. R., Rashidian, A., & Tabatabaei, S. M. G. (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC health services research, 12(1), 1-7.
Zhang, Q., Pan, J., Jiang, Y., & Feng, T. (2020). The impact of green supplier integration on firm performance: The mediating role of social capital accumulation. Journal of Purchasing and Supply Management, 26(2), 100579.