Hospitality industry always looks for the exhibition of positive emotions from employees’ side and employees display it through suppressing negative emotions (surface acting) or expressing positive emotions (deep acting). The aim of this study is to examine the impact of emotional labor strategies on emotional exhaustion of employees through moderating effect of perceived organizational support. The study uses a sample of 190 employees of chain hotels situated in Lahore, Pakistan. Results concludes that hotels in hospitality sector should value the emotions of frontline employees to prevent them from getting emotionally exhausted, so they could serve the customers’ productively. Similarly, if organizations develop a mechanism and system that enhance the positive perception of organizational support among employees, it will decrease the adverse consequences of emotional labor. This research could be carried out in other service sectors like education, health, banking, airlines etc. where frontline employees matter a lot for organizational image.

The government of India has increased its focus on investment in infrastructure, allocating US$ 130.57 billion in 2022-23 for the sector. Effective project management is crucial for success. However, despite a huge body of knowledge on project success, project delays persist, with 33% of projects delayed by an average of 47 months as of August 2021. This study aims to identify Critical Success Factors for contemporary construction projects in India, offering guidance for project stakeholders. Forty-five attributes of project success were collated from literature and expert discussions and a questionnaire survey was conducted to solicit the views of experts on the critical impact of these attributes on overall project success. The research posits that these attributes have underlying constructs that cause them. Factor analysis was employed to extract the underlying constructs. Six critical success factors (CSF) were extracted. To comprehend the relative importance of the factors, RII was employed on summated factor scores that were then ranked in order of their importance. ANOVA showed consistent assessments of the CSFs across professional roles and geographies. The findings are expected to aid project professionals in prioritizing key factors for optimal project management and successful outcomes.

The factors affecting the success of knowledge management (KM) tools play an important role in knowledge processes. This research investigates the factors affecting the success of KM tools in the research projects of a corporate university. The research method is descriptive and the statistical population of the study consisted of all professors and knowledge workers of a university. 147 of them were selected through a targeted sampling method. Data collection was conducted through a questionnaire. To determine the validity of the questionnaire, content and formal validity were used and its reliability was calculated by using Cronbach's alpha with the value calculated of 0.83. Data were analyzed by using descriptive statistics, t-test and Friedman test. In this study, the factors of culture, information technology, strategy and goal, organizational infrastructure, employee motivation, leadership and management support, human resources management, education, financial resources, measurement, processes and activities, structure and communications in the knowledge management cycle of research projects of the university studied were identified as the effective factors in the KM cycle.

The purpose of the research is to identify critical success factors and model developing for sustaining kaizen implementation. Peacock shoe is one of the manufacturing industries in Ethiopia facing challenges on sustaining. The methodology followed is factor analysis and empirically testing hypothesis. A database was designed using SPSS version 20. The survey was validated using statistical validation using the Cronbach alpha index; the result is 0.908. The KMO index value was obtained for the 32 items and had a value of 0.642 with Bartlett's Test of Sphericity Approx. Chi-Square 4503.007, degree of freedom 496 and significance value 0.000. A factor analysis by principal components and varimax rotation was applied for finding the critical success factors. Finding designates that 32 items were merged into eight critical success factors. All the eight factors together explain for 76.941 % of the variance. Multiple regression model analysis has indicated that some of the critical success factors had relationship with success indicators. Due to constraint of time, the researcher focused only at peacock shoe manufacturing industry. Other limitation also includes the absence of any local research that shows the critical success factors at the moment.