To meet the needs of innovation, to improve the competitiveness of information technology based on the professional abilities and resources, internal business is not enough, but there is a need to seek external support through business support services such as market search support, trade promotion, legal advice, human resource training, support supply and technology transfer support. There are several services to support businesses and to increase efficiency when they are developed in both quantity and scale of service provision and quality, as well as service structure. So how do we analyze the factors that affect information technology support services in Vietnam? Answering this question helps to suggest solutions and policies to promote the development of the business support service sector and contributes to the rapid development of information technology enterprises in Vietnam. This paper uses information from a survey data of 315 Vietnamese information technology (IT) of small and medium sized enterprises and 460 support service providers in 2018. Data are processed through STATA software version 14.0, and SPSS 20.0 software. The results indicate the Vietnamese business units need to improve to develop the information technology service market, significantly.

Aggregate production planning (APP) is concerned with determining the optimum production and workforce levels for each period over the medium term planning horizon. It aims to set overall production levels for each product family to meet fluctuating demand in the near future. APP is one of the most critical areas of production planning systems. After the state-of-the-art summaries in 1992 by Nam and Logendran [ Nam, S. J., & Logendran, R. (1992). Aggregate production planning—a survey of models and methodologies. European Journal of Operational Research, 61(3), 255-272. ], which specifically summarized the various existing techniques from 1950 to 1990 into a framework depending on their abilities to either produce an exact optimal or near-optimal solution, there has not been any systematic survey in the literature. This paper reviews the literature on APP models to meet two main purposes. First, a systematic structure for classifying APP models is proposed. Second, the existing gaps in the literature are demonstrated in order to extract future directions of this research area. This paper covers a variety of APP models’ characteristics including modeling structures, important issues, and solving approaches, in contrast to other literature reviews in this field which focused on methodologies in APP models. Finally some directions for future research in this research area are suggested.

This study investigates the impact of project management capabilities on organizational performance, with a particular focus on the mediating roles of supply coordination, information technology integration, and process innovation. Data was collected from 85 suppliers providing goods and services to educational institutions in Irbid, Jordan, through questionnaires distributed from January 2025. The research adopts a causal quantitative approach, SEM-PLS to analyze the relationships between the variables. The findings reveal that project management capabilities positively influence supply coordination, information technology integration, and process innovation. Moreover, information technology integration and supply coordination significantly enhance organizational performance. This study contributes to a deeper understanding of how project management practices, supported by effective technology integration and strong supply chain coordination, can lead to improvements in organizational performance, especially within educational settings. The results underscore the importance of aligning project management capabilities with technological and collaborative strategies to promote innovation and efficiency.

This study aims to investigate employee motivational and environmental factors and their effects on employee retention and organizational performance. Employee retention is predicted by organizational environment, intrinsic motivation, organizational learning, knowledge management, entrepreneurial orientation, external connect and explained R2=76.3% of the variance in employee retention. Therefore, organizational performance is predicted by competitive advantage and employee retention and explained R2=19.9% of the variance in organ-izational performance. Effect size analysis indicates that intrinsic motivation had substantial effect on size when compared with other exogenous variables. The predictive relevance of the model was found substantial revealed Q2=40.5% relevance to predict employee retention. The moderating role of the competitive advantage was confirmed and directs that the positive relationship between employee retention and organizational performance will be stronger when competitive advantage is higher. Finally, results showed that intrinsic motivation had the highest importance level when compared with other constructs. Therefore, manager and policy makers should take into consideration intrinsic motivation and transformational leadership in order to boost employee retention and organizational performance.

The objective of this study is to examine the role of tangible resources and operational performance (OP) in the financial performance (FP). This study examined the relationship between tangible resources, OP, supply chain, profitability and sustainable FP. Furthermore, this study examined the mediation effect of supply chain and profitability. Indonesian electronic companies were selected in the current study for data collection. Therefore, the population is grounded on the Indonesian electronic companies and data were collected from the employees of these companies. 600 questionnaires were used in this study for data collection and 350 questionnaires were returned to analyze the data. Data analysis was carried out through Structural Equation Modeling (SEM). Results of the study highlighted that resources are the major role in FP. Particularly, the tangible resources of the company are vital to enhance the performance in financial terms. Tangible resources have a positive effect on OP, supply chain and profitability. Furthermore, OP has a positive effect on supply chain and profitability which further increases the FP.

This study examines the impact of organizational culture on the effectiveness of Project Portfolio Management (PPM) practices. Organizational culture influences employee behavior and their way of working by providing a conducive work environment. Thus, managers are able to delegate better while ensuring a balanced workload, collaborative team efforts, and prudent resource allocation to achieve desired project portfolio deliverables. By shaping practices and values, a supportive culture enables efficient task performance, effective delegation, teamwork, and resource allocation toward project goals. Conducted with 35 individuals in a healthcare organization’s data and digital unit in New Zealand, the study used convenience sampling and email surveys. Regression analysis was performed in IBM SPSS Statistics to test the research hypothesis. Findings suggest that supportive organizational culture significantly enhances PPM execution and informs policy-making for improved PPM practices. This study facilitates directors, strategists, and managers in taking steps to form a culture that ensures effective execution of PPM practices to achieve better results. Future research could explore this topic with larger samples and alternative methodologies to deepen insights into culture’s role in PPM effectiveness.

The study's goal is to see how electronic customer relationship management affects the quality of service at private hospitals in Jordan. The dimensions of customer relationship management (CRM) represented by website design, website search, privacy, security, and service delivery on time, while the dimensions of quality of service include reliability, responsiveness, assurance, and empathy. It focused on private hospitals in Jordan. Data were primarily gathered through self-reported questionnaires created by Google Forms distributed to a purposive sample of inpatients via email. The statistical program AMOSv24 was used to test the study hypotheses. The results demonstrated that electronic customer relationship management had a positive impact on service quality. Considering the results, the researchers recommend improving the degree of its practice of managing electronic customer relations by reconsidering its websites in terms of focusing on the website design and its ease of use by patients and the possibility of searching the website.

This paper investigates factors affecting the profitability of real estate firms in Vietnam by using data of 55 real estate firms listed on Hochiminh and Hanoi stock exchanges over the period 2010-2018. The study applies estimation using panel data which consists of Pooled Regression model (POLS), Fixed Effects model (FEM) and Random effects model (REM). Generalized Method of Moment (GMM) is also implemented to resolve some problems such as autocorrelation among the residuals, heteroscedasticity and other potential endogenous problems. In this study, firm profitability is measured by return on assets. Like earlier studies, the findings indicate that the factors determining firm profitability were leverage, age of the firm, current ratio and inflation rate. Moreover, the results also show the impact of economic growth rate on firm profitability. The paper of-fers strong implications for the authorities, real estate firms as well as investors.

Sustainable Competitive Advantage (SCA) is very much needed in the development of the business world. This study aims to determine the model of increasing the SCA variable with Entrepreneurial Capability (EC) and Knowledge Integration Capability (KIC) directly or through Supply Chain Management (SCM) variables indirectly so that the objectives of SCA in small and medium enterprises (SMEs) can be achieved effectively. The research method used is a quantitative method with a structural model type using the SmartPLS version 3.2 program. The population in this study were all 2,296 administrators and members of IPEMI West Java. The sampling method used is random sampling. Data collection techniques using questionnaires were addressed to 360 respondents and 344 respondents were properly collected. The results show that EC influenced SCA with a T statistics score of 3.971, EC for SCM was 4.858, KIC for EC was 13.874, KIC for SCA was 1.886, KIC against SCM was 7.876, and SCM against SCA was 7.796 and it can be concluded that KIC to SCA can be significant if it is through SCM.

The problems of the foreign exchange market and the global financial crisis, the European public debt crisis in 2008-2011 made the economy of Vietnam facing many macroeconomic instabilities. The escalating inflation in 2008 and 2011 posed many challenges for macroeconomic management, especially controlling inflation in Vietnam. The realization of macroeconomic stability and inflation control at a reasonable level from 2012 in Vietnam was assessed to bring about remarkable results. In this article, the authors reviewed the studies of International and Vietnamese inflation, pointed out to the macroeconomic factors affecting inflation in Vietnam. At the same time, the authors used the VAR model to examine the impact of macroeconomic factors including money supply, credit, exchange rates, interest rates, real gross domestic product, international prices, inflation and give some discussions from the VAR model results.