How to cite this paper
Haque, M & Tausif, M. (2021). Managing quality in university framework: Students’ perspective.Management Science Letters , 11(2), 627-636.
Refrences
Abdollahi, H., Razm, K., & Tan, H.R (2014). TQM and market orientation's impact on SMEs' performance. Management Science Letters, 4, 887–892
Akhter, F. (2016). Designing information technology framework of enriching e-learning pedagogies. TEM Journal, 5(3), 379-384.
Allam, Z. (2020). Demystifying the aspect of quality in higher education: Insights from Saudi Arabia. SAGE Open, 10(1), 2158244019899057.
Al-Hazmi, N. (2020). The effect of total quality management on marketing educational services in Saudi universities. Management Science Letters, 10(10), 2329-2336.
Alhwairini, A. and Foley, A. (2012). Working towards total quality management in Saudi Arabi. Education, Business and Society: Contemporary Middle Eastern Issues, 5(3),187-199.
Alkhalil, B., & Oribe, Z. (2018). Total quality management in higher education in Kingdom of Saudi Arabia. International Journal of Computer Applications, 179(42), 30-33.
Almazan, C. G. O., Galangue, C. S., & Bueno, D. C. (2017). Total Quality Management (TQM) in Practice at a Private Higher Education Institution in the Philippines. International Conference on Law, Business, Education and Corporate Social Responsibility (LBECSR-17) Sept. 21-22, 2017 Cebu (Philippines)
Almurshidee, K. A. (2017). The implementation of TQM in higher education institutions in Saudi Arabia: Marketing prospective. Global Journal of Management and Business Research, 17(1), 1-9.
Alkhasawnh, S., & Alqahtani, M. A. M. (2019). Fostering students’ self-regulated learning through using a learning management system to enhance academic outcomes at the University of Bisha. TEM Journal, 8(2), 662.
Alruwaili, J. (2013), Total quality management in education directorates in Saudi Arabia: Contrasting provincial case studies. Public Policy and Administration Research, 3(6), 26-34.
Alsayyari, A., Alblawi, A., Nawab, M., & Alosaimi, A. (2019). A conceptual framework for facility management in Higher education institutions in Saudi Arabia. TEM journal, 8(1), 157.
Alseddiqi, A. R. G. (2014). Implementation of TQM in Public Universities of Saudi Arabia: Challenges and Resolutions (Doctoral dissertation, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia).
Al-Shafei, A.I., Abdulrahman, K.A., Alqumaizi, K.I., & El-Mardi, A.S. (2015) Developing a generic model for total quality management in higher education in Saudi Arabia, Medical Teacher, 37(sup1), S1-S4,
Alzamil, Z. A. (2014). Quality improvement of technical education in Saudi Arabia: self-evaluation perspective. Quality Assurance in Education, 22(2), 125- 144.
Brookes, M., & Becket, N. (2007). Quality management in higher education: A review of international issues and practice, The International Journal for Quality and Standards, 1: 1-37.
Chua, C. (2004), Perception of Quality in Higher Education, Proceedings of the Australian Universities Quality Forum: 1-7
Dahlgaard, J. J., Kristensen, K., & Kanji, G.K. (1995). Total quality management and education. Total Quality Management, 6(5), 445-456.
Graham, C., & Regan, J. A. (2016). Exploring the contribution of professional staff to student outcomes: a comparative study of Australian and UK case studies. Journal of Higher Education Policy and Management, 38(6), 595-609.
Gruber, T., Lowrie, A., Brodowsky, G. H., Reppel, A. E., Voss, R., & Chowdhury, I. N. (2012). Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study. Journal of Marketing Education, 34(2), 165-178.
El Hawi, R., & Alzyadat, W. (2019). TQM measured students’ satisfaction in the Jordanians’ private university for achieving institutional excellence. TEM Journal, 8(2),409-416
Hailu, H., Mengstu, S., & Hailu, T. (2018). An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: An innovative model & guideline. Management Science Letters, 8(1), 33-50.
Herman, J. L., & Herman, J. J. (1995). Total quality management (TQM) for education. Educational Technology, 35(3), 14-18.
Ilies, L., Osoian, C., & Zaharie, M. (2010). Quality management system in higher education-employers' approach. Managerial Challenges of the Contemporary Society. Proceedings, 75-79.
Inairat, AlKassem (2014), Total quality management in higher education: A Review. International Journal of Human Resource Studies, 4(3), 294-307.
Jusoh, A., Omain, S.Z., Majid, N.A., Som, H.M., & Shamsuddin, A.S. (2004), Service quality in higher education: Management students’ perspective, Research management Center University of technology Malaysia VOT 71982, 1-43.
Jungblut, J., Vukasovic, M., & Stensaker, B. (2015). Student perspectives on quality in higher education. European Journal of Higher Education, 5(2), 157–180.
Letcher, D. W., & Neves, J. S. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6, 1-26.
Kumar, N.S., Haque, M.I., Venugopal, K. (2019) Employment challenges in Saudi Arabia: an attitudinal study. Entrepreneurship and Sustainability, 6(4), 1637-1646.
Motwani, J., & Kumar, A. (1997). The need for implementing total quality management in education. International Journal of Educational Management, 11(3), 131-135.
Mihanović, Z., Batinić, A. B., & Pavičić, J. (2016). The link between students' satisfaction with faculty, overall students' satisfaction with student life and student performances. Review of Innovation and Competitiveness: A Journal of Economic and Social Research, 2(1), 37-60.
Nasim, K., Sikander, A., & Tian, X. (2020). Twenty years of research on total quality management in Higher Education: A systematic literature review. Higher Education Quarterly, 74(1), 75-97.
De Oliveira, O. J., & Ferreira, E. C. (2009, May). Adaptation and application of the SERVQUAL scale in higher education. In Proceedings of POMS 20th Annual Conference Orlando, Florida USA: 1-20.
Al-Qahtani, S. S., & IBN-METHHEB, M. M. (1999). Implementation of total quality management in some Saudi public sector organizations. Economics and Administration, 13(2), 23-38.
Baltaru, R. D. (2019). Do non-academic professionals enhance universities’ performance? Reputation vs. organisation. Studies in Higher Education, 44(7), 1183-1196.
Sahney, S., Banwet, D., Karunes, S. (2008) An integrated framework of indices for quality management in education: a faculty perspective. The TQM Journal, 20(5), 502-519.
Sakthivel, P. B., & Raju, R. (2006). An instrument for measuring engineering education quality from students' perspective. Quality Management Journal, 13(3), 23-34.
Sallis, E (2002). Total Quality Management in Education, 3rd ed., ISBN 0-203-44325-X.
Ho, S. K., & Wearn, K. (1995). A TQM model for higher education and training. Training for Quality, 3(2) 25-33.
Sangeeta, S., Banwet, D.K., Karunes, S. (2004). Customer requirement constructs: the premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context, International Journal of Productivity and Performance management, 53(6), 499-520.
Siming, L. (2015). Factors leading to students' satisfaction in the higher learning institutions. Journal of Education and Practice, 6(31), 114-118.
Stukalina, Y. (2012) Addressing service quality issues in higher education: the educational environment evaluation from the students' perspective, Technological and Economic Development of Economy, 1, 84-98.
Tausif, M. R., & Haque, M. I. (2016). Identifying entrepreneurship traits and skills in Saudi Arabia: An attitudinal approach. International Journal of Applied Business and Economic Research, 14(6), 4025-4046.
Tausif, M.R., Haque, M.I. (2019) Changing Market Scenario of Automobile sector in Saudi Arabia, International Journal of Innovative Technology and Exploring Engineering, 8(9), 1-8.
Tausif, M.R. (2017). Assessing the quality of education in Saudi Arabia. International Journal of Economic Research, 14, 521- 528.
Todorut, A. V. (2013). The need of total quality management in higher education. Procedia-Social and Behavioral Sciences, 83, 1105-1110.
Vision 2030 (2016), https://vision2030.gov.sa/download/file/fid/417
Wani, I. A., & Mehraj, H. K. (2014). Total quality management in education: An analysis. International Journal of Humanities and Social Science Invention, 3(6), 71-78.
Weerasinghe, I. S., & Fernando, R. L. (2017). Students' satisfaction in higher education. American Journal of Educational Research, 5(5), 533-539.
Wiklund, H., Klefsjö, B., Wiklund, P. S., & Edvardsson, B. (2003). Innovation and TQM in Swedish higher education institutions–possibilities and pitfalls. The TQM magazine, 15(2), 99-107
Whitchurch, C. (2008). Shifting identities and blurring boundaries: The emergence of third space professionals in UK higher education. Higher education quarterly, 62(4), 377-396.
Zachariah, S. (2007). Managing quality in higher education: A stakeholder perspective (Doctoral dissertation).
Zulkefli, N., Uden, L., (2013), A Service Quality Framework for Higher Education from the Perspective of Service Dominant Logic. In: Uden L, Herrera F, Bajo Pérez J, Corchado Rodríguez J. (eds) 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. Advances in Intelligent Systems and Computing, vol 172. Springer, Berlin, Heidelberg.
Akhter, F. (2016). Designing information technology framework of enriching e-learning pedagogies. TEM Journal, 5(3), 379-384.
Allam, Z. (2020). Demystifying the aspect of quality in higher education: Insights from Saudi Arabia. SAGE Open, 10(1), 2158244019899057.
Al-Hazmi, N. (2020). The effect of total quality management on marketing educational services in Saudi universities. Management Science Letters, 10(10), 2329-2336.
Alhwairini, A. and Foley, A. (2012). Working towards total quality management in Saudi Arabi. Education, Business and Society: Contemporary Middle Eastern Issues, 5(3),187-199.
Alkhalil, B., & Oribe, Z. (2018). Total quality management in higher education in Kingdom of Saudi Arabia. International Journal of Computer Applications, 179(42), 30-33.
Almazan, C. G. O., Galangue, C. S., & Bueno, D. C. (2017). Total Quality Management (TQM) in Practice at a Private Higher Education Institution in the Philippines. International Conference on Law, Business, Education and Corporate Social Responsibility (LBECSR-17) Sept. 21-22, 2017 Cebu (Philippines)
Almurshidee, K. A. (2017). The implementation of TQM in higher education institutions in Saudi Arabia: Marketing prospective. Global Journal of Management and Business Research, 17(1), 1-9.
Alkhasawnh, S., & Alqahtani, M. A. M. (2019). Fostering students’ self-regulated learning through using a learning management system to enhance academic outcomes at the University of Bisha. TEM Journal, 8(2), 662.
Alruwaili, J. (2013), Total quality management in education directorates in Saudi Arabia: Contrasting provincial case studies. Public Policy and Administration Research, 3(6), 26-34.
Alsayyari, A., Alblawi, A., Nawab, M., & Alosaimi, A. (2019). A conceptual framework for facility management in Higher education institutions in Saudi Arabia. TEM journal, 8(1), 157.
Alseddiqi, A. R. G. (2014). Implementation of TQM in Public Universities of Saudi Arabia: Challenges and Resolutions (Doctoral dissertation, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia).
Al-Shafei, A.I., Abdulrahman, K.A., Alqumaizi, K.I., & El-Mardi, A.S. (2015) Developing a generic model for total quality management in higher education in Saudi Arabia, Medical Teacher, 37(sup1), S1-S4,
Alzamil, Z. A. (2014). Quality improvement of technical education in Saudi Arabia: self-evaluation perspective. Quality Assurance in Education, 22(2), 125- 144.
Brookes, M., & Becket, N. (2007). Quality management in higher education: A review of international issues and practice, The International Journal for Quality and Standards, 1: 1-37.
Chua, C. (2004), Perception of Quality in Higher Education, Proceedings of the Australian Universities Quality Forum: 1-7
Dahlgaard, J. J., Kristensen, K., & Kanji, G.K. (1995). Total quality management and education. Total Quality Management, 6(5), 445-456.
Graham, C., & Regan, J. A. (2016). Exploring the contribution of professional staff to student outcomes: a comparative study of Australian and UK case studies. Journal of Higher Education Policy and Management, 38(6), 595-609.
Gruber, T., Lowrie, A., Brodowsky, G. H., Reppel, A. E., Voss, R., & Chowdhury, I. N. (2012). Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study. Journal of Marketing Education, 34(2), 165-178.
El Hawi, R., & Alzyadat, W. (2019). TQM measured students’ satisfaction in the Jordanians’ private university for achieving institutional excellence. TEM Journal, 8(2),409-416
Hailu, H., Mengstu, S., & Hailu, T. (2018). An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: An innovative model & guideline. Management Science Letters, 8(1), 33-50.
Herman, J. L., & Herman, J. J. (1995). Total quality management (TQM) for education. Educational Technology, 35(3), 14-18.
Ilies, L., Osoian, C., & Zaharie, M. (2010). Quality management system in higher education-employers' approach. Managerial Challenges of the Contemporary Society. Proceedings, 75-79.
Inairat, AlKassem (2014), Total quality management in higher education: A Review. International Journal of Human Resource Studies, 4(3), 294-307.
Jusoh, A., Omain, S.Z., Majid, N.A., Som, H.M., & Shamsuddin, A.S. (2004), Service quality in higher education: Management students’ perspective, Research management Center University of technology Malaysia VOT 71982, 1-43.
Jungblut, J., Vukasovic, M., & Stensaker, B. (2015). Student perspectives on quality in higher education. European Journal of Higher Education, 5(2), 157–180.
Letcher, D. W., & Neves, J. S. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6, 1-26.
Kumar, N.S., Haque, M.I., Venugopal, K. (2019) Employment challenges in Saudi Arabia: an attitudinal study. Entrepreneurship and Sustainability, 6(4), 1637-1646.
Motwani, J., & Kumar, A. (1997). The need for implementing total quality management in education. International Journal of Educational Management, 11(3), 131-135.
Mihanović, Z., Batinić, A. B., & Pavičić, J. (2016). The link between students' satisfaction with faculty, overall students' satisfaction with student life and student performances. Review of Innovation and Competitiveness: A Journal of Economic and Social Research, 2(1), 37-60.
Nasim, K., Sikander, A., & Tian, X. (2020). Twenty years of research on total quality management in Higher Education: A systematic literature review. Higher Education Quarterly, 74(1), 75-97.
De Oliveira, O. J., & Ferreira, E. C. (2009, May). Adaptation and application of the SERVQUAL scale in higher education. In Proceedings of POMS 20th Annual Conference Orlando, Florida USA: 1-20.
Al-Qahtani, S. S., & IBN-METHHEB, M. M. (1999). Implementation of total quality management in some Saudi public sector organizations. Economics and Administration, 13(2), 23-38.
Baltaru, R. D. (2019). Do non-academic professionals enhance universities’ performance? Reputation vs. organisation. Studies in Higher Education, 44(7), 1183-1196.
Sahney, S., Banwet, D., Karunes, S. (2008) An integrated framework of indices for quality management in education: a faculty perspective. The TQM Journal, 20(5), 502-519.
Sakthivel, P. B., & Raju, R. (2006). An instrument for measuring engineering education quality from students' perspective. Quality Management Journal, 13(3), 23-34.
Sallis, E (2002). Total Quality Management in Education, 3rd ed., ISBN 0-203-44325-X.
Ho, S. K., & Wearn, K. (1995). A TQM model for higher education and training. Training for Quality, 3(2) 25-33.
Sangeeta, S., Banwet, D.K., Karunes, S. (2004). Customer requirement constructs: the premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context, International Journal of Productivity and Performance management, 53(6), 499-520.
Siming, L. (2015). Factors leading to students' satisfaction in the higher learning institutions. Journal of Education and Practice, 6(31), 114-118.
Stukalina, Y. (2012) Addressing service quality issues in higher education: the educational environment evaluation from the students' perspective, Technological and Economic Development of Economy, 1, 84-98.
Tausif, M. R., & Haque, M. I. (2016). Identifying entrepreneurship traits and skills in Saudi Arabia: An attitudinal approach. International Journal of Applied Business and Economic Research, 14(6), 4025-4046.
Tausif, M.R., Haque, M.I. (2019) Changing Market Scenario of Automobile sector in Saudi Arabia, International Journal of Innovative Technology and Exploring Engineering, 8(9), 1-8.
Tausif, M.R. (2017). Assessing the quality of education in Saudi Arabia. International Journal of Economic Research, 14, 521- 528.
Todorut, A. V. (2013). The need of total quality management in higher education. Procedia-Social and Behavioral Sciences, 83, 1105-1110.
Vision 2030 (2016), https://vision2030.gov.sa/download/file/fid/417
Wani, I. A., & Mehraj, H. K. (2014). Total quality management in education: An analysis. International Journal of Humanities and Social Science Invention, 3(6), 71-78.
Weerasinghe, I. S., & Fernando, R. L. (2017). Students' satisfaction in higher education. American Journal of Educational Research, 5(5), 533-539.
Wiklund, H., Klefsjö, B., Wiklund, P. S., & Edvardsson, B. (2003). Innovation and TQM in Swedish higher education institutions–possibilities and pitfalls. The TQM magazine, 15(2), 99-107
Whitchurch, C. (2008). Shifting identities and blurring boundaries: The emergence of third space professionals in UK higher education. Higher education quarterly, 62(4), 377-396.
Zachariah, S. (2007). Managing quality in higher education: A stakeholder perspective (Doctoral dissertation).
Zulkefli, N., Uden, L., (2013), A Service Quality Framework for Higher Education from the Perspective of Service Dominant Logic. In: Uden L, Herrera F, Bajo Pérez J, Corchado Rodríguez J. (eds) 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. Advances in Intelligent Systems and Computing, vol 172. Springer, Berlin, Heidelberg.