The telecommunications industry continues to experience fierce competition due to the growth in subscribers and the rapid development of new technologies in the sector. With that hindsight, this study explores the dimensionality of factors that affect mobile phone subscribers’ intention to switch operators. Survey data was collected from 235 mobile phone network subscribers and analyzed using the Partial Least Square Approach to Structural Equation Modelling (SEM). The SEM model was assessed based on the measurement model and the structural model. Factor Loadings, Cross Loadings, Average Variance Extracted Cronbach’s alpha, and Composite reliabilities of the latent variables examined showed that the measurement model exhibited sufficient reliability, discriminant validity and convergent validity. Assessment of the Structural model shows that 77% of the variation in Satisfaction is explained by our model (R2 = 0.77). Furthermore, 18% (R2 = 0.18) of the variation in Intention to Switch was explained by the model. Stone-Geiser Q2 for the endogenous showed that the proposed Structural Equation Model exhibited sufficient predictive relevance. Conclusions were drawn with practical implications of the results also discussed.

In today’s environment, cash conversion cycle is randomly used as a measure of liquidity of the organizations. Cash conversion cycle is considered as the length of time between raw-materials and collection of cash from debtors. It can be used as a benchmarking competitors or comparing companies. On the other hand, Cash holding is one of the most important financial decisions that a manager has to make in any organization. Some organizations hold more cash and some organizations hold less cash. In this study, we perform a survey to make a relationship between Cash Conversion Cycle and Cash Holding.

This paper examines the determinants of banks’ performance in emerging economies. Sustainable growth of emerging economies depends on the financial performance of their banks’. The determinants of banks’ performance are, therefore, analyzed through panel econometric techniques over the crisis period of 2008-2014 using data of the top 50 banks from the 10 sampled emerging economies. Both banks’ specific and macroeconomic variables are considered in the analysis. Results reveal that macroeconomic variables like GDP and inflation are significant forces behind high Return on Assets (ROA) in emerging economies banks’, however, both negatively influenced the Net Interest Margins (NIM). Among the banks’ specific variables high profitability and NIM are related to high operating costs. This shows that expenses are managed properly in these economies. Further, leverage has a positive impact on both (ROA) and (NIM).While reserve requirement has negatively and significantly influence both profitability and net interest margins, which indicates the prominence of central bank’s monetary policy by considering the importance of liquidity for emerging economies commercial banks in economic recovery phase.

This paper investigates the relation between stock liquidity and firm performance. Liquidity plays an important role on performance of firms listed in Stock Exchange. When there is a good flow of trading stocks, people could expect more financing through absorbing investors on the market. This study examines the relationship between stock market liquidity and firm performance. The sample of the study was the continuously NSE listed top ten indices over the period 2005-2014. To check the relationship between stock market liquidity and firm performance, the ordinary least sequence and general linear models were applied on Gretl and SPSS, respectively. The results of this study showed positive relationship between independent variables, return and age on dependent variable Tobin’s Q. Further relationship between stock market liquidity and firm performance was also check and it was found that stock market liquidity was correlated with higher firm performance as measured by Tobin’s Q.

Enterprise resource planning (ERP) is an integrated system, which consists of various integrated applications. ERP is implemented to collect, store, manage and interpret data from different business activities, including product planning, expenses, production and/or service delivery, sales management, inventory planning, shipping and payment. The study covers the latest studies mostly on detecting factors influencing on the success of ERP implementations. The study has highlighted several factors including top management support, communication, cooperation, training and technological complexity, which were believed to be the most influential factors on development of ERP systems. In addition, several multi criteria decision making systems were used for ranking different software packages for ERP implementation. Moreover, many studies have attempted to consider mathematical methods by considering uncertainty associated with data.

The popularity of Six Sigma, as a means for improving quality, has grown exponentially in recent years. It is a proven methodology to achieve breakthrough improvement in process performance that generates significant savings to bottom line of an organization. This paper illustrates how Six Sigma methodology may be used to improve service processes. The purpose of this paper is to develop Six Sigma DMAIC methodologies that would help service organizations look into their processes. In addition, it demonstrates the vital linkages between process improvement and process variation. The study identifies critical process parameters and suggests a team structure for Six Sigma project in service operations.

Historically, cash dividends are the most important form of payout policy; however, they have been losing popularity relative to share repurchases. This paper examines the signaling effect of the payout decisions namely, cash dividends and share repurchases by BSE 500 index companies. It attempts to uncover the underlying forces behind the firm’s choices of payout policy in the Indian context. Using the standard ‘Event Standard Methodology’, a strong case of positive signaling is reported in case of repurchase announcements vis-a-vis cash dividend announcements. It is observed that cash dividends are not perceived by investors as positive signals as they prefer their earnings to be retained by the companies for growth prospects. In case of share repurchases, the existence of undervaluation, signaling and wealth transfer hypotheses is reported, consistent with the fact the share repurchases are welcomed by the Indian companies. The results would provide insights into the economics of the choice between cash dividends versus share repurchases as payout mechanism adopted by the sample companies. The findings would also be useful to the academia as well as industry in understanding the payout practice and the extent to which the Indian managers use the assumptions, models and decision rules regarding payout.