Organizational citizenship behavior (OCB) is a form of positive, constructive and meaningful social behavior that helps the tasks given by the leadership become lighter if there are workers with high OCB and that the consequences will increase productivity and success which can be seen as a factor that contributes to the work of the company. This study aims to examine the leadership and quality of worklife on organizational citizenship behavior mediated by job satisfaction at PT. Pertamina (Persero). The sampling technique used by re-searchers is proportional random sampling. In this study, there are 359 employees working for this firm where 217 people are the employees of PT. Pertamina (Persero) MOR III Jakarta and 142 are working for MOR V Surabaya. The sample of respondents used in this study are 189 people. The procedure used in testing, data processing and model development is a structural equation model. Data are analyzed using SMART-PLS tools. The results indicate that there is a positive direct effect of leadership on job satisfaction, there is a positive direct effect of quality of worklife on job satisfaction, there is a positive influence of leadership on OCB, there is a positive direct effect of quality of worklife on OCB, there is a positive direct effect on job satisfac-tion on OCB, there is a positive indirect effect between leadership and OCB through job satisfaction, and there is a positive indirect effect between quality of worklife and OCB through job satisfaction.

Chatbot program has evolved in the Indonesian market as the representative of online service customer that provides immediate response and it is able to interact with customers by using Natural Language Processing. This study aims to determine the extent of the customer satisfaction factors that successfully influence chatbot acceptance in Indonesia. A sample of 119 respondents is chosen using Exploratory Factor Analysis method. The findings deliver valuable insight of four factors in satisfying Indonesian customers when using Chatbot. The research conclusion not only gives a new perspective to identify important factors influencing customer satisfaction for chatbot acceptance in Indonesia but also helps Indonesian organizations look up at those fac-tors when planning to develop chatbot for their businesses.

The current study examines the association between financial performance and leverage for 56 food processing firms listed in BSE over the period 2000-2018 using pooled OLS, fixed effects, and random effects models. The results indicate that leverage was significantly and positively associated with the firm performance. The results obtained are thus robust across the estimation methods. The pecking order theory and the static trade-off theory, both seem to explain Indian food processing firms’ decisions among the alternative theories of capital structure.

Even though the investment sector generally governs economic growth in developed coun-tries. Indonesia's economic growth so far has been dominated by the consumption sector. On the other hand, one of the significant contributors to the investment sector is the entrepreneurs’ role in any country. Therefore, the challenge for Indonesia is to make the entrepreneurs reach substantial contributions. This study investigates on three variables; namely entrepreneurial orientation, cooperatives, and entrepreneurs. Entrepreneurial orientation is the exogeneous variable, cooperative is the mediator variable and, the entrepreneur is the endogenous variable. These three variables are formed into three sub-models and one complete model. Each sub-model is to find out whether the dimensions contribute to each variable, and the entire model is to find out a significant relationship among the variables. The method used is the structural equation model (SEM), with computer software LISREL. This research will produce a breakthrough in how cooperative can mediate from entrepreneurial orientation to entrepreneurs. Besides, the study will deliver how cooperative stakeholders to get some understanding of entrepreneurial orientation so that cooperatives as an institution can persuade members of organizations to become entrepreneurs to be ready to contribute to economic growth. Moreover, the results provide the science of sustainable management on how to apply creativity and innovation to the cooperative organization.

This study aims to find out the level of community desire within the university to use the Grip Work Journey (GWJ) application in office activities as an e-office application. The method used is quantitative research with data analysis techniques using Partial Least Square (PLS), and the data collection process is performed through a questionnaire. Respondents in this study were 200 people. The results of the study state that performance expectancy, effort expectancy, social influence, and security maintained positive influences on Behavioral Intention Grip Work Journey as a community office application in Jakarta State University.

Innovation on business model is not only describing the bundle of products and services but also it is integrated with the input of customer experience. Customer experience should become a key role in developing business model innovation in driving transformational performance. This paper argues that the transformational performance is derived from business model innovation and focuses on customer experience. We use telecommunication firms as our unit analysis with sample of 195 Indonesian ICT firms out of 542 units. The analytical approach and solution technique that is used for analysis is Partial Least Square (PLS). The findings demonstrate that business model played significant role on supporting contribution of customer experience in driving transformational performance. The finding has implication that by synergizing the value proposition of customer experience in a business model innovation, the transformational performance can be maintained through focus on customer experience driven business model innovation. Further study can be explored through additional variable, sample and further study on longitudinal on digital transformation firms.

This study tends to investigate and assess the average waiting time (WT) in Dubai primary healthcare services centers. Healthcare centers will face critical problems if WT is not solved properly. Accordingly, this study tries to dig a deep insight on such problem and provides proper suggestions to reduce WT. An Electronic Medical Record audit is used to count the patients’ WT during a four-week period in health care service centers employing a universal sampling approach. All patients who visit the health medical centers during such period are considered for the study purpose except those need emergency services. A self-administered questionnaire is used to collect the needed records about WT longevity causes from direct em-ployees who use to interact patients in a continuous basis. The questionnaires are distributed in 12 healthcare centers throughout Emirate of Dubai in UAE. A total of 76,780 electronic medical records are audited for patients and 938 responses are analyzed for the employee survey. The study finds that about 45.2% of the patients were registered within less than 7 minutes of their visit and the mean WT was 11.7 minutes of entrance. While more than two third of them (75.3%) waited less than 30 minutes and the average consultation WT was 34.2 minutes. 65.9% of patients waited less than 28 days to get their appointment and the average appointment WT was 35 days. The data collected from employees denoted that the main causes of patients’ WT were high workload level, insufficient work procedure, employees-supervisor interaction problems and adequate facilities availability. There is a need for healthcare leaders and managers in charges in this sector to reduce patients’ complaints while waiting and to solve the WT problem in a planned manner.

Value engineering is a methodology developed based on cost reduction and product function-ality increase and it has become a competitive factor which allows micro and small businesses owners to improve their performance. This paper proposes a method to identify some techniques of value engineering for improvement and redesigning of products, cost reduction, and component substitution. The proposed method uses the factors in value management of the micro and small businesses of the clothing textiles sector in the region of Arequipa. The results of the research provide some evidences that there is a direct positive correlation between the aforementioned techniques and value management and the results yield significant values, in all cases. A regression analysis is used in product redesigning and cost reduction.

It is a well-known fact that quality of work life (QWL) is considered as a philosophy to make the people more effective at workplace by understanding their psychological well-being and involvement or attachment. The main objective of the current investigation was to understand the degree of the QWL amongst the employees working in the Saudi Arabia. The random sampling method was applied to select the data from employees working in the public and private sectors. The QWL scale and biographical information sheet were used to gather the information from the employees. Based on the research objective and design of the investigation, factorial analysis, Cronbach’s alpha value for reliability check and other statistical techniques were used to explore the facts of the data. The results show that six factors such as autonomy, inter-group relation, recognition, economic benefits, self-respect and supervisory relations were most important determinants of QWL; married and public sector employees found to have high mean score on QWL as compared with their counterparts and majority of employees in the company were having low level of quality of work life. Certain mechanism was discussed to enhance the QWL of the employees to make the organization more effective and viable.

The concept of talent management has received great attention from scholars and practitioners. Despite this, there are few studies associated with the relationship between innovation and talent management. This study invokes human capital, McGregor’s X and Y, social exchange and employee attraction theories to examine the link between talent management, product innovation, process innovation and marketing innovation. A questionnaire is developed to collect the data from the study sample consisted of (120) employees in top and middle management positions. Collated data is analyzed with variance-based structural equation modeling (PLS-SEM). Results from PLS-SEM suggest that talent management had a significant and positive impact on product, process and marketing innovations. Supplemental ANOVA analyses also reveal that organizational tenure was a strong determinant for talent management as well as product, process and marketing innovations.