Growing Science » Tags cloud » Service failure
Authors: Bader Almohaimmeed
Keywords: Customer exit, Service failure, Service recovery failure, Price problems, Customer dissatisfaction, Social word-of-mouth
Journal: MSL | Year: 2021 | Volume: 11 | Issue: 2 | Views: 1081 | Reviews: 0
Authors: Quoc Nghi Nguyen, Van Tung Huynh, Van Nam Mai
DOI: 10.5267/j.uscm.2021.7.013
Keywords: Service failure, Service recovery, Satisfaction, trust, International hospital
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 4 | Views: 1159 | Reviews: 0
Authors: Quoc Nghi Nguyen, Anh Tin Ngo, Van Nam Mai
DOI: 10.5267/j.ijdns.2021.8.001
Keywords: e-banking service, Service failure, Online complaint intention, Service recovery expectation
Journal: IJDS | Year: 2021 | Volume: 5 | Issue: 4 | Views: 957 | Reviews: 0
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