Preliminary normalization is central to the decision process of several popular, recent or completely new multi-attribute decision-making (MADM) methods. However, a number of authors have pointed out serious pitfalls attributed to normalization methods. One major pitfall, which has been identified, is that normalization methods may lead to different final rankings of alternatives when a ranking procedure (RP) based on them is used for solving a MADM problem. The current paper aims to ascertain and illustrate the effectiveness of some RPs based on prominent primary WEighted Self-NORmalizing Distance (WESNORD) metrics and their averages. The effectiveness of the selected RPs is demonstrated by solving a logistics service provider (LSP) selection problem taken from the literature. The results reveal that the RPs considered deliver final rankings of alternatives, which are very similar to the SAW-produced reference ranking.

In MCDM problems, the decision maker is often ready to adopt the closest solution to the reference values in a choice or ranking problem. The reference values represent the desired results as established subjectively by the decision maker or determined through various scientific tools. In a criterion, the reference value could be the maximum value, the minimum value, or a specific value or range. Also, the acceptances degrees of ranges outside the reference may differ from each other in a criterion. Furthermore, measurements in a criterion may have been obtained with any of the nominal, ordinal, interval, and ratio scales. For the decision problems, including qualitative criteria, the solution cannot be achieved without scaling of criteria with the existing MCDM methods. The purpose of this study is to propose the Nearest Solution to References (REF) Method, a novel reference-based MCDM method, for the solution of decision problems having mixed data structure where references can be determined for criteria.

The purpose of this paper is developing a method to choose an appropriate Computerized Maintenance Management System (CMMS) using Multiple Criteria Decision Making (MADM) for a dairy company. Among different methods, the grey group TOPSIS and fuzzy group VIKOR methods were selected. TOPSIS is a Technique for order of Preference by Similarity to Ideal Solution and VIKOR technique is a method based on compromise programming. The data in this article were gathered using the interviews with the company’s managers and elites in the field of maintenance. Then, out of five types of maintenance software, the best ones were selected using these two techniques and finally the results were compared with each other. In the selection process, 13 sub-criteria were introduced under 5 main criteria. These criteria were selected out of a huge number of criteria using the studies of others and by consulting with the company’s managers and experts. We have tried to make the choices in a way that the majority of aspects could be considered. This paper helps the maintenance managers in decision-making related to choosing the CMMS software in uncertainty environment. Using two different fuzzy and grey approaches and comparing the results can lead to appropriate selection and improve the confidence in decision-making. Maintenance planning issues are among the important issues in industrial production systems. Maintenance systems have basically made remarkable progress in recent years. The increase of companies’ competitive pressure on the one hand and the close relationship between maintenance activities and companies’ core activities, on the other hand, have encouraged companies to use the software in order to manage their maintenance activities.

Given the high costs of construction and maintenance, an optimum design methodology is one of the most important steps towards the development of transportation infrastructure, especially freeways. However, the effects of different variables on the decision-making process to find an optimal variant have caused the choice to become a very difficult and professional task for decision makers. So, the current paper aims to determine the optimal variant route for Isfahan-Shiraz freeway through MADM approaches. First, evaluation indices for an optimal route variant are derived through literature review and expert panel assessment. Then, a dynamic fuzzy GRA method is used for weightings and optimal route selection. Bases on the results, the road longevity, views of NGOs and route integration are identified as the highest-weighted criteria in route variant prioritization. Further, Route 3 is defined as the priority for the optimal variant for Isfahan–Shiraz freeway, which is the main basis in practice.

Multiple attribute decision making (MADM) methods are very useful in choosing the best alternative among the available finite but conflicting alternatives. TOPSIS is one of the MADM methods, which is simple in its methodology and logic. In TOPSIS, Euclidean distances of each alternative from the positive and negative ideal solutions are utilized to find the best alternative. In literature, apart from Euclidean distances, the city block distances have also been tried to find the separations measures. In general, the attribute data are distributed with unequal ranges and also possess moderate to high correlations. Hence, in the present paper, use of statistical distances is proposed in place of Euclidean distances. Procedures to find the best alternatives are developed using statistical and weighted statistical distances respectively. The proposed methods are illustrated with some industrial problems taken from literature. Results show that the proposed methods can be used as new alternatives in MADM for choosing the best solutions.

Six Sigma is considered as a logical business strategy that attempts to identify and eliminate the defects or failures for improving the quality of product and processes. A decision on project selection in Six Sigma is always very critical; it plays a key role in successful implementation of Six Sigma. Selection of a right Six Sigma project is essentially important for an automotive company because it greatly influences the manufacturing costs. This paper discusses an approach for right Six Sigma project selection at an automotive industry using fuzzy logic based TOPSIS method. The fuzzy TOPSIS is a well recognized tool to undertake the fuzziness of the data involved in choosing the right preferences. In this context, evaluation criteria have been designed for selection of best alternative. The weights of evaluation criteria are calculated by using the MDL (modified digital logic) method and final ranking is calculated through priority index obtained by using fuzzy TOPSIS method. In the selected case study, this approach has rightly helped to identify the right project for implementing Six Sigma for achieving improvement in productivity.

This paper considers the factor influencing on an airline carrier based on operations of an airport on the routes flown out of that airport. This study deals with evaluation of the Customer Performance index (CPI) of distinct domestic civil airlines in India. CPI consists of various parameters; among them many disembodied parameters, which are difficult to measure. In this context, initially we identified the prime factors that are crucial for evaluation of performances provided by various airlines in India. Thereafter, in order to determine the hierarchy among these factors; modified digital logic (MDL) approach is employed and cost is found to be the most important criteria. Furthermore, CPI is calculated using fuzzy-VIKOR approach. Such approaches can help the airlines in re-evaluating their current policies and then formulate comparatively more efficient market strategies to improve performance quality and to gain customers’ loyalty.

Six Sigma is a strategic approach of significant value in achieving overall excellence. It helps to accomplish the organizations strategic aim through the effectual use of project controlled methodology. As Six Sigma is a project controlled approach, it is necessary to prioritize projects which give utmost economic benefits to the firm. In real practice, Six Sigma projects selection is very tough assignment because poor project selection also happens even in the well-managed organizations and this can weaken the success and trustworthiness of the Six Sigma practice. The present study aims to develop a project selection approach based on a combination of fuzzy and MADM technique to help organizations determine proper Six Sigma projects and identify the priority of these projects mainly in automotive companies. VIKOR and TOPSIS methods have been used to select the proper Six Sigma project composed with fuzzy logic. In this context, seven critical parameters have been considered for selection of finest alternative. The weights of evaluation criteria are obtained using the MDL (modified digital logic) method and final ranking is calculated through primacy index obtained by using fuzzy based VIKOR and TOPSIS methodology. A factual case study from automotive industry is used to investigate the efficacy of the planned approach.

Capacity waste management is highly essential because under utilization of capacity is often referred to as a major reason for lower productivity among industries around the world. For better estimation of capacity and its utilization and then for its improved management; newer techniques are being devised in industrial sector. The current case of capacity waste problem has been taken up as a Six Sigma project, where we try to analyze critical factors responsible for the capacity waste. Decisions on critical factor selection in analysis phase of Six Sigma are always very crucial. The paper discusses an approach for selection of capacity waste factors at an automotive industry using fuzzy logic based AHP method. The fuzzy AHP is a well recognized tool to undertake the fuzziness of the data involved in choosing the preferences of the different decision variables engaged in the process of capacity waste factors selection. In this context, we have explored six crucial parameters for selection of capacity waste factors. Final ranking is calculated through priority vector thus obtained and it is seen that conveyor malfunction is found to be the key factor for capacity waste among all alternatives at the selected site.

Flexibility has been cited as a key factor to enhance the performance of flexible manufacturing sys-tem (FMS). The main aim of this paper is to rank the flexibility of FMS. The ranking decisions are complex in the manufacturing field to analyze a number of alternatives based on a set of some attributes. In this research, two MADM methods i.e. MOORA (i.e. multi-objective optimization on the basis of ratio analysis) and weighted Euclidean distance based approach (WEDBA) are used for ranking of flexibility in FMS for new part development. MOORA approach can give de-cision with or without considering relative importance of attributes i.e. attribute weights. While in WEDBA, integrated attribute weights are used for evaluation which included the subjective and objective weights of attributes. Objective weights are calculated by entropy method and subjective weights are calculated by analytic hierarchy process. MOORA is applied in two ways i.e. ratio based and reference point analysis. Ranking of fifteen flexibility of FMS done on the basis fifteen variables which effect flexibility of FMS. The results of MOORA and WEDBA approach shows that product flexibility has the top most flexibility in fifteen flexibilities and programme flexibility has the least impact in fifteen flexibilities.